Stena Line Sverige Reviews 

Dear Stena Line Team,

First, I want to say that I genuinely appreciate Stena Line. I have always enjoyed your services, food, shopping experience, and overall operations. As a Platinum member, I particularly enjoy shopping on board and truly value what you offer.

However, I recently experienced a disappointing situation.

On October 13, I wanted to travel to Gdynia with my vehicle, spend approximately 12 hours shopping in Poland, and return on October 14 with my wife, who already had a cabin booked through my account.

Although there was space for my vehicle, I was unable to book the return journey because no additional cabins were available. I contacted customer service on October 13, but the young gentleman I spoke with simply said it was impossible, without exploring any alternatives.

What disappointed me was that my wife’s cabin already had spare beds. Surely, there could have been some flexibility?

As a Platinum member, I regularly spend approximately 3,000–5,000 SEK on duty-free shopping during my journeys. Stena Line therefore missed not only a ticket sale but also additional onboard purchases.

More importantly, I wanted to help my wife with her luggage and avoid the crowded transfer buses, particularly because the passenger gangway on the Swedish side was not functioning.

I understand that rules exist for good reasons, but excellent customer service is also about looking for solutions rather than simply saying no.

I remain a happy and loyal Stena Line customer, and I hope you will consider improving flexibility and customer support in situations like this.

I would appreciate it if this feedback could also be shared with your customer service management team, as I believe small improvements in flexibility could make a significant difference to loyal passengers.

Thank you for the great work you are doing. I genuinely appreciate Stena Line and hope this feedback helps you improve even further.

Kind regards,
A loyal Stena Line Platinum member

The ship I usually travel on has a room with free recliners this ship did not.im on a scandia ferry right now traveling on a Flix bus and honestly this ferry is only a short crossing but much cleaner and much more comfortable..I noticed a lot more kids on board so there was a nice family atmosphere

Bra personal

Everything went ok, were very satisfied with the trip.
Only minus : we arrived 09:15 but got only 09:50 from the ferry.
BR
Donald

I travel every year with Stena Line and I love Stena Line!

Good experiencia, good price, food food.

Traveled with stena scandica from Ventpils to Nynanshamn. The staff is nice.
Cabin was noisy and lot of vibraton from engine. Almost impossible to sleep.
Bought dinner offer from trucker restaurant.
This was a huge disepointment. The meat was real dry, the potatos and vegetables was tasting something i do not now. Seems like it's been heated several times.
Unfortunally was the desert not any better.
+Crew and journey.
- FOOD
- Cabin, lot of vibrasion and noise.

It's better for the price

Perfekt, smooth trip.

Swiftly in and out from the boat with the car and on time. Kind personel. Pet friendly. If there is a thing to mention that is somewhat negative it's the price and the fact that people without pets stay in the pet-area.

Everything was fine and oke, good service from the personal

Great experience

Very disappointing Comfort Class experience.

I travelled on Stena Baltica from Ventspils to Nynäshamn on 26 June 2026 (23:00 departure). My cabin was No. 559 (Comfort Class, 2-berth).

Unfortunately, this was far from a comfortable experience. The engine noise and vibrations were clearly audible throughout the night. Even worse, the cabin next to mine produced extremely loud creaking noises that repeatedly woke me up. The sounds were so sudden and loud that I actually flinched several times while lying in bed.

Another disappointment was that we had to make our own beds. For a cabin that is sold as Comfort Class and costs more than a standard cabin, I expected the beds to be prepared before boarding. This does not match what most people would expect from a premium cabin.

I have travelled on this route before and know that the cabins on Deck 6 are much quieter and more comfortable. I do not understand why passengers cannot choose at least the deck or cabin location, especially when paying extra for Comfort Class.

In my opinion, Comfort Class should provide a quiet, relaxing night’s sleep and a better overall experience. Unfortunately, this cabin offered neither. I hope Stena Line will improve the quality of these cabins and give passengers the option to choose their cabin location in the future.

The terrace suit is not luxury. We were not told drinks were only available for a few hours and assumed it would be like the dfds service, which is the whole journey. The man gatekeeping the drinks in the panorama made us feel we were asking for something we were not entitled to when we went to get a glass of wine. Fridges in rooms is a basic necessity in higher priced rooms.
The terrace was dire. Smashed glass on one of our neighbouring rooms and generally miserable area. Definitely needs some tlc.
Very little selection for vegetarians in restaurant and rude chef appeared disgusted when asked if any veggie choice. No decaf coffee available. My husband couldn't eat any meat at the buffet due to poor quality (chewy, fatty and grisly).
Lack of staff generally around the boat meant everyone was wandering around lost the whole time.
We didn't have enough towels for guests, and no phone in room to ask for any, so we had to find our way to reception to request.
All in all, we felt the bare minimum service was provided and would absolutely not recommend Stena line 'luxury' cabins again.
We travel on dfds regularly and price for price, their service is of considerably higher standard than stena line.

Always a wonderfull start of our vacations. Very friendly staff.
The dogcabins with seavieuw could use an update. It is a bit annoying you always have to go down some stairs for the doggy toilet.
Over all we are still happy to travel with Stena Lines for a long time.

Helpful staff in information. Called, informed and helped me get to the ferry on time. Thank you!

Great, everything as described

Lack of customer service, staff aren't nice