StepChange Debt Charity Reviews 2,361

StepChange have been amazing so far with helping me to deal with my debts. They have been very helpful anytime I had a problem and are always ever so friendly. You're never felt like you're being judged, or criticised. They genuinely want to help you.

The only problem I have is wishing I had contacted and got help with them sooner instead of leaving it. I was too scared and overwhelmed to even think of looking for help.

In the end I bit the bullet and contacted them, set up my DMP and I am so glad I did. The future is looking debt free and stress free!

If you're thinking of getting financial help, please get in contact with them. They're an amazing organisation.

Great help at a difficult time when I had questions they answers me in detail

Excellent service, very polite and sympathetic to all situations. Well trained and very well informed in all areas. Affordable plan tailored for each situation,
importantly it is an affordable plan, helped me sort my finances to a manageable level.

I was drowning in my debts and thinking how to find a way out of the situation. I reached out for advice from a friend who recommended StepChange instead of filing for bankruptcy. Now i'm almost at the end of the nighmare. StepChange has being extremly helpful and reviewing my debts every year.

I kept looking at Step Change for couple of years, reading the website, giving up as I didn’t think it would make any difference. But desperation made me sign up. Three and half years later, I am one month from being debt free, for the first time in my adult life. If, like me, you are not keen on phone calls, you can set up everything online and you can keep in touch with emails. It is so good to see the balance reduce. You can set your budget and change it if your circumstances change.
Follow StepChange advice and keep in touch with creditors as that was the interest will stop sooner. I was not good at that, but any time I emailed (and called twice), the creditors were understanding and had nothing to say knowing I was on a plan with StepChange.
From next month, I can start living my life, learn to drive, buy a new sofa (been sitting on a broken sofa for three years) and maybe start saving for the first time in my life.

A couple of years ago I couldn't see a way out of my debt but StepChange helped me find the light at the end of the tunnel. I am now weeks away from being debt free and feel so much lighter and in a position I couldn't imagine myself in and that is thanks to StepChange.

My husband left me in terrible debt. I worked part-time, I had 3 children and was about to lose my house. Someone recommended StepChange to me. I plucked up courage and gave them a ring.
I poured my heart out to them over the phone. I was advised to make a list of everything I owed and the amounts.
A couple of days later, an advisor rang me and went through everything.
When I was told they could help me and reduce my monthly payments, I burst into tears.
Stepchange we're a lifesaver for me, and I am now completely debt free.

I reached out to stepchange in May 2020 after I had taken ‘hardship payment holidays’ from my creditors, and realised that once those 3 months were up and the interest was back, I would sink.

Over the course of my almost 6 years with them, I have paid back just under £27,000 with EASE and FLEXIBILITY.

Every interaction I have had with Step change, via email or over the phone has been so incredibly positive and understanding. If I needed a payment holiday - that was no problem, if I needed to change my payment amount - that was no problem.

The entirely of my plan, I was in complete control, which at a time where you think you’re sinking with no lifelines is lifesaving.

Stepchange helped me take control back of my life when I thought I was financially ruined, and I will forever be grateful!

Gave it 4 as there’s that many people in the same boat takes ages to get through on the phone…..apart from that 5 outta 5, been a life changer for me, can finally sleep at night without the worry of debt collectors coming. Best thing I ever did.

Fantastic support. Sympathetic and knowledgeable help on the end of the phone when needed. No hidden costs or penalties.
Straightforward process and simple to understand plan. It works!!
Thank you Step Change 😊

Incredibly helpful and flexible. It allowed me to pay my debt when nothing else would. Very friendly and easy reach. Very much recommended.

Heading aimlessly in life, burdened and worried about what appeared to be insurmountable debt, I was recommended to contact StepChange to show me the path to follow. They were patient, helpful and lifted my mood and showed me that life can, once again be good. I would suggest that anyone with debts, large or small, gets in touch with the charity to see a brighter future.

Such a simple and easy service to use , literally a weight lifted off my shoulders overnight

Highly recommended, changed my life as took the stress out of the debts. Friendly staff that made you feel at ease. Wish I would have done it earlier! Thank you so much!

Stepchange really have changed my life, my debt is now cleared and my plan was so easy to follow and they have supported me so much throughout my journey!

Really helpful, but also quite long winded process to help budget…which I know is needed but I found it particularly hard to concentrate and focus which is why I had debt is the first place!
Once my budget was set up though I was helpful knowing that each month was getting closer to me being debt free! And now I have one month left! :)

I initially completed all the relevant requested information on 31st of Jan and to date no DMP has been set up, my creditors have had no contact from Stepchange and all I have received is requests for information I've already given , I've chased this up twice and had no response , which left me with no choice but to raise a complaint last week to which I have had no acknowledgement to that either. Whilst my creditors have been understanding and applied breathing space, this is fast running out and Stepchange have done nothing to contact the creditors in order to set a DMP up , this is just causing me more stress by the people who claim to be here to help people in need this is starting to have a negative effect on my mental health and I do not know what to do.
I have answered all questions and sent all relevant information but I've had little to no response from Stepchange.

I was at my wits end until I reached out to Stepchange and with their help managed to arrange a VA. Very supportive and understanding, didn’t judge my situation just listened and helped, ensuring that my monthly payment was affordable and comfortable for me and my budget. So glad I took the plunge and reached out to them for help.

I would highly recommend StepChange. They are helpful, non judgmental and give you the information and help you need when facing insurmountable debt. I have and will continue to give their details out to friends or Colleagues.