Great experience! I changed my Ukrainian car plates. Everything was explained great and clear. Maximum dedication and help. Good English . Rui even helped me with any simple questions like paymen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely outstanding support experience! The team went above and beyond to help me, responding super quickly with clear, friendly, and expert guidance. They truly care about solving issues and makin... See more
Company replied
Quick, easy, and hands-on support to file our taxes as first-time filers in Portugal. Extremely responsive to all of our questions to understand what would be different than our county's tax filing pr... See more
Company replied
My wife and I are retired Americans living on D7 visas in Portugal, and we didn’t know what to do for our first tax filing here. Our income is from Social Security and investments. Step Inside Portuga... See more
Company replied
Company details
Written by the company
Step Inside Portugal is specialized in expert tax advice, immigration support, and dedicated assistance for self-employed professionals. Additionally, we streamline the vehicle legalization process, ensuring a hassle-free experience. We guide Clients through every step, making Portugal their home with ease.
Contact info
-, -, -, Portugal
- +351910482686
- info@stepinsideportugal.com
- stepinsideportugal.com
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Step Inside Portugal
Dear Carlos,
Thank you so much for your feedback!
It’s very important for us to know that all our dedication is recognized. We hope you continue to trust us and reach out to us in the future.
Best regards
StepinsidePortugal has helped me clear the customs
StepinsidePortugal has helped me clear the customs for my car back in 2024. The process was somewhat difficult, with a lot of bureaucracy involved.
The company helped me from A to Z, throughout the whole process, with a lot of patience and customer-oriented approach. They are professionals who care of their clients, their needs, help navigate difficult local bureaucracy and make the result happen. At no time had I the feeling that this is about money. They put customer satisfaction and their reputation at stake, then follows the result, for both the client and the company.
The manager, who accompanied the whole process with me is Mr Rui. Highly recommend him.
December 31, 2024
Unprompted review
Reply from Step Inside Portugal
Thank you so much for your positive review!
We're thrilled to hear that you had a great experience with Step Inside Portugal.
Your feedback motivates us to continue delivering high-quality service.
We look forward to assisting you again in the future!
Best regards
I have been dealing with them for a…year
I have been dealing with them for a year and they have been nothing but attentive and helpful
January 14, 2025
Unprompted review
Reply from Step Inside Portugal
Dear Jan,
We truly appreciate your kind words!
It's fantastic to know that you’re happy with the service provided by Step Inside Portugal.
Your satisfaction is our priority, and we’re grateful for your trust. Thank you for choosing us!
Best regards
Customer service is great
I had a great experience with Step Inside Portugal! They helped me register my car in Portugal, which was a complicated process because my car was from outside the EU and needed special certification. Despite this, they handled everything smoothly and made it easy for me.
Their customer service is great – they’re professional, friendly, and always ready to help. If you need help with car registration or other services in Portugal, I highly recommend them. Thank you for making the stressful process so much easier!
January 14, 2025
Unprompted review
Reply from Step Inside Portugal
Dear Artem,
We are deeply grateful for your thoughtful review!
At Step Inside Portugal, we always strive to provide an exceptional service that is tailored to each of our clients' needs. It brings us great joy to know that your experience with us has been positive and fulfilling.
Your feedback not only encourages our team to keep pushing for excellence but also reminds us why we do what we do. We truly value the trust you’ve placed in us, and we are committed to maintaining this high standard of service.
Thank you for being a part of the Step Inside Portugal family, and we look forward to continuing to support you in the future
Best regards
Splendid service!
It was a real pleasure to work with Step Inside Portugal! Rui made the whole process of car import very simple and straightforward. I was truly amazed from the very beginning when I got a reply to my initial email in a fraction of time on Sunday! Not many people/ companies in Portugal will maintain such amazing service… PT number plate was received in less than two months while I was expecting twice or even triple more time for that.
Splendid service and highest recommendation! Rui, you are the best 👍👍
December 1, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Konstantins,
Thank you so much for sharing such a wonderful review!
It’s incredibly rewarding to know that we’ve met your expectations and that our services have had a positive impact on your journey. At Step Inside Portugal, we pride ourselves on delivering personalized and professional assistance, and your feedback confirms that we are on the right path.
We sincerely appreciate your kind words and the trust you’ve put in us.
Your satisfaction is our top priority, and we are eager to continue working together to ensure that your experience with us remains outstanding.
We can’t wait to assist you again soon!
Best regards
Unparalleled Professionalism and Exceptional Service!
From start to finish, my experience with Step Inside Portugal has been nothing short of exceptional. They truly redefine professionalism with a team that is competent but also incredibly kind and eager to assist.
The speed at which they handle requests is impressive, and every interaction has further reinforced their commitment to quality service. It is evident that they go above and beyond to ensure customer satisfaction.
What stands out most is the seamless blend of efficiency and thoroughness, all without compromising the quality of service delivered. Each staff member I communicated with was friendly and knowledgeable, making me feel valued as a customer.
I highly recommend them to anyone looking for top-notch service delivered with genuine care and professionalism. They are a true gem in the industry!
January 10, 2025
Unprompted review
Reply from Step Inside Portugal
Dear Jio,
We are truly grateful for your generous and encouraging review! Knowing that you’ve had a positive experience with Step Inside Portugal fills us with pride and motivation.
Every team member here is dedicated to offering the highest level of service and ensuring that each client feels valued and well-supported.
Your feedback assures us that we are achieving this goal, and it means the world to us. We want to thank you for your continued trust and confidence in our services.
It’s a privilege to be part of your journey, and we look forward to assisting you again whenever needed
Best regards
Very bad experience
I keep asking myself,
why did they agree to have a meeting online (after paying the very high amount they ask) if they knew they couldn't help me??.
That is my concern. I think she should have told me there was no point in paying as she was not able to help me but instead, she sent me the link to pay.
That says a lot!!
December 12, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Malena,
After your initial review containing multiple inaccuracies was removed by Trustpilot for being defamatory and baseless, we are disappointed to see yet another review that similarly misrepresents the facts.
Let us clarify once again: you repeatedly requested a consultation, and we clearly explained that we do not offer free consultations. As per our standard procedure, we provided you with instructions to book and pay for the meeting. Once we sent the payment link, your behavior became increasingly inappropriate, including unfounded accusations of extortion, which we strongly refute.
It’s important to note that we are a small business, just like yours, and it’s deeply disheartening to see an unjust review like this. As a fellow business owner, you should understand the potential harm such baseless claims can cause, especially when we were transparent from the very beginning.
We take great pride in offering fair, respectful, and professional assistance to all our clients. We expect the same respect in return and will not tolerate false accusations or disrespectful behavior.
If you would like to resolve this matter constructively, we remain open to discussion. Otherwise, we kindly ask that you refrain from making further unfounded claims.
Best regards,
Ana
Always quick response, good price
Always quick response
Smooth process
Good price
December 16, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Alexander,
Thank you so much for your kind review!
We truly appreciate your feedback and are thrilled that we could assist you in your journey. At Step Inside Portugal, our goal is to provide exceptional service tailored to each client's needs, and your trust in us means the world.
We look forward to continuing to support you
Best regards
I want to leave a good review
I want to leave a good review. And put 10 stars. I recommend this company. Professionals, 24/7 in touch. We did customs clearance of the car. Various bureaucratic situations arose, which the specialist resolved very quickly and professionally. We were calm and knew that our situation was in good hands. Thank you.
November 3, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Yulia,
Thank you so much for your excellent feedback. We are thrilled to know that we were able to help resolve the issues quickly and effectively.
Our team is always available to support our clients and ensure that the entire process is as smooth as possible.
We appreciate your trust in us and your recommendation of our services. We are always here for any future needs. Thank you!
Best regards
I had a very bad experience with Step…
I had a very bad experience with Step Inside Portugal. Once i paid 153,75€ for an on line meeting, the info i received was terribly insufficient and inadequate. I wanted to be informed about the constitution of a company in Portugal for real property investment. They compromised to send me a table with taxes about it, and they never send it to me. Once I asked for this, they wanted to invoice me again.
Not serius, not professional, very bad experience
January 10, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Mario,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify the services provided.
- The €125 + VAT fee covered a 1-hour tax consulting meeting, specifically arranged to discuss your Non-Habitual Resident (NHR) status and plans to relocate to Portugal in January 2024. During this consultation, you also mentioned potential real estate investments in Portugal, either through a Portuguese or Spanish company, and we discussed the tax implications.
- A few weeks after our consultation, you sent us an Excel spreadsheet listing four potential property investments. You requested that we calculate the tax implications of each investment, comparing the outcomes for both a Portuguese and Spanish company structure. Given the depth of analysis required to provide accurate, tailored tax scenarios across multiple properties and jurisdictions, this work extended beyond the scope of our initial consultation. We explained that, to perform this level of detailed analysis, we would need to charge an additional fee, as it involves substantial time and expertise to provide a thorough and accurate assessment.
We are committed to transparency in our services, and we regret any misunderstandings regarding the scope of the initial meeting. Please feel free to reach out if you have any further questions or need additional clarification.
Step Inside Portugal went above and…
Step Inside Portugal went above and beyond with my tax return, even when we reached out at the last minute just before the deadline. They not only handled everything efficiently but also took the time to explain every detail, ensuring we understood the process. Their dedication and thoroughness were impressive, and they truly exceeded our expectations by delivering exceptional service under tight timing. I highly recommend them for anyone needing help with tax returns in Portugal!
September 21, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Rafael,
Thank you so much for your kind words!
We are delighted to hear that we were able to support you effectively, even under tight deadlines. At Step Inside Portugal, we always strive to provide thorough and efficient service, and we are pleased that our efforts exceeded your expectations.
Your recommendation means a lot to us, and we’re always here to assist with any future needs you may have.
Thank you once again!
Best regards
I had a great experience with Step…
I had a great experience with Step Inside Portugal. After my original accountant filed my Portuguese tax return incorrectly, their team quickly stepped in and efficiently corrected the errors. They were highly professional, responsive, and provided clear guidance throughout the process. The service was smooth, and their expertise gave me peace of mind. I would highly recommend them to anyone dealing with complex tax issues in Portugal, especially if previous filings were mishandled.
September 21, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Sara,
Thank you so much for your positive feedback!
We’re thrilled to hear that we were able to efficiently correct the errors in your tax return and provide the peace of mind you needed. Our mission is always to offer high-quality service, and it’s great to know we met your expectations.
We truly appreciate your recommendation and are always here to assist you whenever you need.
Best regards
I used this company for tax return…Unreliable Service, Lack of Responsibility – Not Worth the Cost
I used this company for tax return assistance since it was my first time in Portugal, and I wanted the process to go smoothly. After providing all the required details, they missed adding important information into their system. As a result, my tax return wasn’t processed efficiently. When I raised the issue with them, their response was simply, "Sorry, we missed that detail." No further assistance was offered, and they didn’t take responsibility for their error. I had to make an appointment and personally attend the tax office to correct their mistake, which defeated the purpose of using their service in the first place.
Furthermore, in order to provide this service, they required my access details to the tax office, with the assurance that these would be deleted from their files once the process was completed. I requested confirmation of this deletion, but they never sent it, which I find highly irresponsible.
I don’t recommend this company, and I’d like to share that I then found out the steps for filing a tax return in Portugal are well-documented and very simple to do online. Even ChatGPT explains it clearly! The company charges an excessive fee for what are basic tasks and seems to take advantage of foreigners who are unfamiliar with the process. Based on their lack of accountability and poor performance, I wouldn’t recommend their services to anyone.
UPDATE POST RESPONSE: I would like to provide further clarification regarding your response to my review and the overall experience I had with your service.
Firstly, it’s worth noting that after reading my review, you sent me an email stating that I chose the "ugliest and most unfair" method to provide feedback by leaving a review on Trustpilot. This is ironic, considering your own emails encourage customers to leave feedback—unless, of course, you only welcome positive reviews.
Now, regarding the points you made in your response:
My primary reason for engaging your services was that it was my first time doing this process in Portugal, and I had limited knowledge. Additionally, I have limited time for these types of tasks, which is why I trusted that using your service would make the process smooth. However, even if the check had arrived at my address (which it did not), I would have had to personally handle the deposit at the bank, which defeats the purpose of hiring a service to simplify things. Furthermore, I was only informed that I would receive it via check after two attempts to obtain an update, during which the initial responses indicated that I would receive it via bank transfer.
The Error in the Tax Return
While I appreciate that you accepted my request after your internal deadline, this decision was entirely yours and does not explain why the IBAN was not included correctly in the first place. This was an error on your part, and regardless of timing, it directly affected the refund process.
Financial Impact
To say there was no financial impact is both incorrect and dismissive. As of today, September 25th, I still have not received the refund. Claiming there was no loss shows a lack of understanding of how not having access to expected funds impacts individuals financially. You have no insight into whether I was relying on those funds within the expected timeframe.
Communication Delays and Data Security
Despite requesting the deletion of my access details, I received no response for over seven business days regarding whether my personal data had been deleted, which is concerning given the sensitivity of the information involved. Eventually, I had to change my password for security purposes. It is also disheartening that I only received a response from you once I posted my review on Trustpilot.
September 20, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Ligia,
Thank you for sharing your opinion, and we are sorry that our service did not meet your expectations. We would like to clarify several points to ensure your feedback is understood in the proper context:
1) Contracting at the End of the Deadline
On April 6th, you requested a fee proposal, which we sent on April 9th for €150 + VAT. However, on May 1st, after making the payment, you informed us that it was done by mistake. We immediately processed a full refund without charging the 0.5% fee (€7.50) that the payment platform charged us.
Later, on June 13th, you contacted us again to request our assistance, which we accepted without any issues, even though our policy is to commit to filing tax returns by June 30th only if approval and document submission occur by June 10th. In your case, we received all documents on June 19th, but to ensure timely filing, we sent your return for review on June 20th. You approved it on June 24th, and we immediately submitted it, 7 days before the deadline.
2) The Alleged "Error" in Your Tax Return
We would like to clarify that your tax return was filled out correctly, and your refund was processed with the exact amount. There was no financial harm or any serious error.
However, due to the late submission, there was a mistake where we did not include your IBAN, resulting in your refund being issued by check, as recorded by the Portuguese Postal Service. Unfortunately, even though the records indicated delivery, you did not receive the check, which is not imputable to us.
We informed you that, due to restrictions by the Tax Authority, canceling the check online was not possible, and you would need to wait until the check expired to request a bank transfer refund. Nonetheless, you chose to personally go to the tax office to request the cancellation, which can only be done by the taxpayer in person.
In conclusion, there was no error in your tax return, just a lapse in submitting the IBAN. We regret the inconvenience caused by the postal service, but we made every effort to ensure your return was filed on time to avoid any financial loss (and in fact there was no financial loss).
3) Confidential Information – Access to the Tax Portal
We understand your concern regarding access to the Tax Portal. It is mandatory to have your login credentials in order to prepare and submit your tax return.
At no point did we intend to store or archive this information after the process was completed. We assure you that your privacy and security are our priority, and should you feel any concern, you can change your Tax Portal password at any time for added peace of mind.
4) Refund of Our Fees
Finally, we must express our disappointment that this review appears to stem from us not agreeing to refund our fees, despite the fact that the service was fully delivered. Your tax return was submitted on time, and your refund was received correctly. We delivered the service in full and regret that the situation caused dissatisfaction.
We are always open to dialogue and available to assist with any further concerns.
Kind regards,
Ana
Reply from Step Inside Portugal
Dear Gleb,
Thank you for your kind words!
We’re so glad to hear that you’re satisfied with our service. It was a pleasure assisting you, and we’re always here to help whenever you need us!
Best regards
Great experience with tax advise and…
Great experience with tax advise and filling. This team is very professional, responsive and helpful! Highly recommend!
June 1, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Arpi,
Thank you so much for your positive feedback!
We’re thrilled to hear that you had a great experience with our team.
We truly appreciate your recommendation and are always here to help whenever you need us!
Best regards
A lifesaver!
Step Inside Portugal was a real lifesaver! I'm an American expat who works digitally and had no idea how to navigate the Portuguese tax system. I've taken some language classes, but not enough to feel comfortable taking this on. The Step Inside Portugal professionals communicated well and helped me understand my responsibilities. I will keep coming back to utilize their services and recommend them to any American living in Portugal.
August 21, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Jeana,
Thank you so much for your kind words!
We're so glad we could help you navigate the Portuguese tax system.
It’s great to hear that you felt supported throughout the process.
We look forward to assisting you in the future, and we appreciate your recommendations to others. Don't hesitate to reach out anytime you need assistance!
Best regards
Reply from Step Inside Portugal
Thank you for your feedback!
We're delighted to hear that the process was smooth and fast. Our goal is to make everything as easy as possible for our clients, and we're glad we could meet your expectations.
If you need any further assistance, don't hesitate to reach out!
Best regards
Great service
Great service, fast efficient, fast action and response.
August 20, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Marianne,
We sincerely appreciate your feedback and the time you took to leave this wonderful review! At Step Inside Portugal, we strive to ensure every client has a smooth and personalized experience. Your trust and kind words motivate us to keep providing exceptional service.
Thank you for choosing us!
Best regards
Knowledgable, responsive, reliable tax accountant for freelances
As a NHR client I've been working with Ana for ~2.5 years now after having made two bad experiences with another Tax consultant and larger agency. If you ask 3 tax consultants you'll get 4 different opinions. Because of my experience I used to be a doubtful client but Ana was always able to backup her tax asssesment with references to the tax law. Additionally she's proved to be very reliable - which is definetely rare in Portugal. Once she has even responded to some of my questions during the christmas holidays!
I had quite some unique challenges such as an aquisition while changing tax residency that also involved international tax law and a double tax treaty but she was able to handle all of that.
In case of questions she's always available via WhatsApp. I like being more in charge of filing my recibos verdes, quarterly niss, vat declarations and so on which is totally possible using their step-by-step guides.
August 12, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Martin,
Thank you so much for your thoughtful and detailed review. We truly appreciate your trust in Ana and in Step Inside Portugal over the past two and a half years. It's an honor to have been able to assist you with such complex situations, and we're thrilled to hear that Ana’s dedication and expertise have made a positive impact.
We understand how important it is to have reliable and clear advice, especially when dealing with international tax matters, and we’re glad we could support you through those challenges.
At Step Inside Portugal, our aim is always to provide the best service possible, and it's fantastic to know that our resources, such as the step-by-step guides, have helped you manage your filing with ease. Your feedback motivates us to continue working hard for our clients, and we're always here to assist with any further questions you may have.
Thank you again for choosing us!
Best regards,
The Step Inside Portugal Team
the best service I've encountered in…
the best service I've encountered in Portugal.
Guys are really helpful and are always ready to answer all questions. I'd never did that car legalisation by myself.
August 8, 2024
Unprompted review
Reply from Step Inside Portugal
Dear Stanislav,
Thank you so much for your amazing review! We’re thrilled to hear that you had a positive experience with us. Our team works hard to provide the best possible service, and it’s great to know that we could help you with your car legalization process.
We truly appreciate your kind words and are always here to assist you with any future needs. If you have any more questions, feel free to reach out anytime!
Best regards,
The Step Inside Portugal Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.