Stepprs Reviews 2,164

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the insoles to be very comfortable and supportive, with some noting a significant reduction in foot pain and an improved ability to walk for longer periods. Several people appreciated the quality of the product, stating that the insoles made their shoes feel much better and provided excellent arch support. However, some people were dissatisfied with the product, experiencing issues such as a strong, unpleasant smell or the insoles becoming hard and uncomfortable after a short period. There were also concerns regarding delivery, with some customers reporting long waiting times, incorrect orders, or packages that never arrived. The customer service experience was mixed, with some reviewers praising the helpfulness and responsiveness of the team, while others described negative interactions, including unaddressed emails and unfulfilled promises.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the insoles as comfortable, supportive,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the product,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and some received... See more

Delivery service

Customers express significant dissatisfaction with the delivery service. Many reviewers report not receiving... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many consumers praise the customer service as... See more

Based on these reviews

Rated 3 out of 5 stars

I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more

Rated 3 out of 5 stars

I bought the insoles. Felt great when I first got them, spring in my step, comfy, raised my arch, support and massage. Genuinely looked forward to wearing my shoes. All went after 3 weeks. Not sure if... See more

Rated 5 out of 5 stars

I already own a couple of pairs of Stepprs insoles, so they were my first choice for a new pair of boots I am breaking in. The ones I already own are comfortable and have made a difference on days whe... See more

Rated 5 out of 5 stars

I put an order through but the address was wrong - the team promptly replied and updated the address, sending me a new pair. Really smooth customer experience. The insoles are also 10/10 - took my pai... See more


Company details

  1. Foot Care
  2. Foot Massage Parlor
  3. Orthopedic Shoe Store
  4. Shoe Factory
  5. Shoe Store

About Stepprs

Written by the company

Stepprs: Comfort That Never Quits

At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.

Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.

Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.

⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡

🎯 Claim Your Discount Now

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This company is amazing!!!

This company is amazing! They go above and beyond for their customers! Their product is so well made and very comfortable. My husband and I both work in a warehouse and they help our feet tremendously. We will definitely keep ordering from stepprs!!!

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase

Items did not arrive. Customer service did not reply to my numerous emails requesting a refund. I did not get a refund. My credit card company are now involved in order to get my money back.
Wish I'd checked these reviews before ordering.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

No pain usually associated with plantar fasciitis

Received a pair for Christmas. Was finally able to test them out in late Feb. They are wonderful. Still have a little pain just from being on feet all day, but I am not getting the heel pain that usually comes from plantar fasciitis. I highly recommend this product. Paid over $55 for the DR. Scholl's custom fit orthotics from the measuring machine and they were no help.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Whilst I see some have a good experience I wouldn’t know. My parcel never arrived. 4 emails, no reply, I commented on posts, they deleted them.
They are NOT Australian if you think you’re supporting local, comes straight from china. Was supposed to arrive in the week. 3 weeks later and nothing. They’re a scam so be careful

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

MY order was never delivered but your…

MY order was never delivered but your shitty tracking service says it was two weeks ago! This is the worst company to get any information from, their customer service SUCKS! I'd rather have feet amputated before I'd order anything from this shit show again. No offer of refund, no help what so ever! Stepprs is a complete scam!

February 24, 2026
Unprompted review
Rated 4 out of 5 stars

Would love to be able to review the product BUT…

Note: product finally showed up and going OK thus far but not the miracle solution I expected :(

Would love to be able to review the actual product but still waiting for them to arrive. Parcel arrived in Brisbane over a week ago but was then sent to Sydney even though I live 1 hour from BNE in the Tweed :(

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Normally I NEVER comment on these.

Normally I NEVER comment on these.. but I will honest about these insoles. I suffer from severe plantar fasciitis and most days I can barely walk at the end of my shift. I have tried at least 100 insoles over the past few years and have found nothing that helped. Saw the ad for these on Facebook and figured what the hell.. one more trial wouldn't hurt. I received them in a timely manner. Wore them the first couple of days and didn't notice much of a difference. But after a week of wearing them I find myself walking with much less pain. I would recommend people to try these. Thank you Steppers...

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

The best for fit and pain relief

Great insoles that have massively reduced my planar fasciitis pain. I have been suffering for months.

I also made the mistake of ordering I sole that looks like Stepprs, but much cheaper. First issue with look alikes, I ordered UK13 but at best it was a 10 that arrived. Stepprs have provided insoles that fully fill the shoe size. And they actually reduce the pain, from the start, copies were no where near as good.
Get them from Steppers, they cost more but they fit the shoes exactly, and actually reduce the pain.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Communication

Ordered my insoles and waited, and waited. No confirmation that the order had been posted to me in the UK. Time passed! Numerous emails were sent asking for confirmation that the order was on its way albeit very late! I have now had an email which apologises for the inconvenience and says another shipment is on the way! Not impressed with this company's communication. As yet I still have no timeline for the delivery,

February 23, 2026
Unprompted review

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