I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more
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I bought the insoles. Felt great when I first got them, spring in my step, comfy, raised my arch, support and massage. Genuinely looked forward to wearing my shoes. All went after 3 weeks. Not sure if... See more
I purchased two sets one for me and the other for my husband as we are both on our feet all day. I work in a hospital averaging 25,000 steps a day & hubby approx 15-20,000 per day. My husband believe... See more
Company replied
It's a scam, I'm afraid. Ordered online - fake tracking number (dead link) - as others have said, customer service just repeats and repeats that it's in transit, never arrives. EDIT - it's not a sc... See more
Company replied
Company details
About Stepprs
Written by the company
Stepprs: Comfort That Never Quits
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United Kingdom
- info@stepprs.com
- stepprs.com
3.4
Average
2K reviews
Replied to 52% of negative reviews
Typically replies within 48 hours
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I purchased two sets one for me and the…
I purchased two sets one for me and the other for my husband as we are both on our feet all day. I work in a hospital averaging 25,000 steps a day & hubby approx 15-20,000 per day.
My husband believes they work for him, as for myself … my feet still ache every day.
March 3, 2026
Unprompted review
Reply from Stepprs
Hi Dawn,
Thank you for sharing your experience with us, and we appreciate your honest feedback.
We understand that results and we’ll take this into consideration as we continue improving our product.
At Stepprs, we are committed to delivering better comfort and support while continuously enhancing the overall experience we provide.
Thank you for your support.
— Jhay
Glass foot file
I ordered insoles and a glass foot file.
Whilst there was nothing wrong with the insoles. I have received 2 broken files and now the company have gone silent when I have requested a refund for the file.
If it was packaged better so it arrived intact it would not have been a problem
January 20, 2026
Unprompted review
Reply from Stepprs
Hi Barbara,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com and we will prioritize your case and assist you as soon as possible.
At Stepprs, we are committed to improving our product quality and overall experience while delivering the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
Great Products always great price and…
Great Products always great price and quality and fast delivery service 👌
May 17, 2025
Fantastic from order to receiving was…
Fantastic from order to receiving was kept informed all the way great service will use again. Can’t wait to try them out 💪
March 21, 2026
Unprompted review
Best insoles I’ve ever used
Best insoles I’ve ever used. Got them in all my footwear and reasonably priced.
March 19, 2026
Unprompted review
Don’t buy these!
Slow delivery, poor quality product, purchased mine to help with plantar fasciitis issues- doesn’t do what it claims.. threw mine away, waste of money.. don’t waste yours!
September 7, 2025
Reply from Stepprs
Hi Richard,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
complete scam website
complete scam website . they will take your money and won't give you a tracking number or proof of purchase or deliver your item
March 15, 2026
Unprompted review
Reply from Stepprs
Hi Jason,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com
and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
We’re very helpful with the reader…. N
We’re very helpful with the reader because never received my packed.
March 13, 2026
Unprompted review
They Fall apart quickly
Bought Stepprs inner soles for my shoes and honestly I’m really disappointed. They only lasted about 3 weeks before they started falling apart. The heel completely broke away and the rest of the insoles have pretty much fallen to pieces.
For something that’s meant to support your feet daily, I expected them to last a lot longer than a few weeks. Definitely not worth the money in my experience.
Wouldn’t recommend based on the quality I received.
March 20, 2026
Unprompted review
Reply from Stepprs
Hi Ben,
We’re sorry to hear about your experience and understand your disappointment with the product quality.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us.
At Stepprs, we are committed to improving our product durability while continuing to deliver the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
Comfortable
I was worried if I had fallen for a scam. I need not need to worry. Great service with quick delivery.
Best of all the insoles are great. Much better than the professional orthotics. Foot pain eased.
March 20, 2026
Unprompted review
So comfortable
Reasonable price. Extremely comfortable and postage was also reasonable. I’ve bought a second pair
March 18, 2026
Unprompted review
Fraudulent post tracking number
Fraudulent post tracking number. I had to pay $8.75 for shipping because it was a photocopied bar code. No legitimate.
March 20, 2026
Unprompted review
Reply from Stepprs
Hi Dan,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
I love my steppers so comfortable I…
I love my steppers so comfortable I ordered another pair
March 19, 2026
Unprompted review
Very good product.
Very good product.
I like how my feet feel after 12h shifts mostly walking.
Get a pair yourself! 👌😃
February 28, 2026
Unprompted review
The insoles are not great
The insoles are not great, they’re thin and whilst initially I felt some comfort, quickly that went away as they just became too thin and lost all support and shape. Delivery time is WAY longer than stated, coming from china. Would not buy again. Contacted about the delay in delivery and told ‘theyre so popular we’re struggling to keep up with demand’ Avoid
March 19, 2026
Unprompted review
Reply from Stepprs
Hi Patrick,
We’re sorry to hear about your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us.
At Stepprs, we are committed to improving both our product quality and overall experience while continuing to deliver the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
Poor Tracking - Customer Service & Accountability
I ordered their insoles for an event. I bake and am on my feet for extended periods of time. When I ordered, it said they were on backorder, after the fact. I still chose to keep my order thinking that wasn't going to be a problem. These were ordered in November. Here we are in March and I still haven't received them. The delivery location had a ring camera. Footage was checked. The package itself flagged delivered but my order status through their website did not read delivered. It's concerning they didn't match. I've never experienced a delay like that before. When i reached out to customer service for a refund given i gave the package and this company ample time to deliver what i ordered, i was met with passive aggressive emails. Very disappointed with the service they provided from ordering all the way to now. Not worth the time or money. If a company can't accept accountability, they are not worth spending with.
March 19, 2026
Unprompted review
Reply from Stepprs
Hi Natalie,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at info@stepprs.com and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
These inserts are very cushy
These inserts are very cushy. I put them in a couple boots and find myself moving them to whichever footwear i am wearing that day. I should buy more. Very Comfy.
February 2, 2026
Unprompted review
Do not waste your money they are…
Do not waste your money they are garbage and you can’t get your money back as they don’t reply to there emails can’t get money back stay away they are a scam
January 18, 2026
Unprompted review
Reply from Stepprs
Hi Robert,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
Thank you for saying thank your for the…
Thank you for saying thank your for the last purchase...🙏🏻🤍
March 18, 2026
Unprompted review
Reply from Stepprs
Hi Mal,
We’re sorry to hear this and appreciate you taking the time to share your feedback with us.
We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience.
At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer.
Thank you for your feedback.
— Jhay
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