Stericycle UK Reviews 740

I am so angry right now. Having been with Stericycle for 5 years, I called and emailed them to advise I am moving out of my premises and will not be working - therefore need to cancel. I was advised to put this in writing, which I did. I was told I needed to give 3 months notice or pay an early termination fee of £26. I chose to pay the cancellation fee rather than monthly payments until April.
My collections are quarterly so it’s not like they need to actually do much! I have just received an email to say that the 3 months notice brings me up to April when a new contract begins, therefore I am tied in for another year and need to pay £93.61 in cancellation fees! Disgusting. Companies really do want money for NOTHING. I am opening a new studio and will definitely not be using this company again. Disgusting way to treat long term customers. They literally collected 4 times per year, 2 bags at a time. What an utter waste of money and energy trying to sort this. What a disgrace.

Jaspal Notay went above and beyond to provide an efficient service and very competitive quote. I would highly recommend. Thank you!

Ian dealt with a query that had been frustrating us for a while quickly and professionally.

As with the rest of the service team a pleasure to deal with.

I contacted Stericycle for a sharps collection for the office. Ollie took my initial call and has been helping me set up the service. He has been great, quick to respond to emails and setting up the account. If he is unable to help, he directs someone from his team to contact me to explain any questions. Amazing support from Ollie, would highly recommend Stericycle.

Animal abuse, it has come to my knowledge that a company that we use to collect our waste, has a contract with mbr acres. A puppie breeding facility who use these animals for Toxicity Testing by using Sterycycle for our waste removal makes us complicit and we can not be associated with such a company that approves of animal abuse and would urge any other company to think again, whilst ever Sterycycle continue to be associated with mbr acres Huntingdon Cambridgeshire

I Called Stericycle to discuss sharps bin removal. I got through to Dass Notay and he was fantastic from start to finish! Brilliant customer service and communication he was so helpful. Thank you Dass x

Absolutely DREADFUL company. I manage two (yes just two) care homes and after years of us using stericycle they regularly dont bother collecting our waste and blame not having the right address despite me having confirmed the addresses in SEVERAL complaint emails. How you can you trust a company that cant even write down two addresses succesfully! Complaining each time this happens takes hours and hours as all the departments are completely disjointed and they dont seem to know their bottoms from their elbows!! ABSOLUTE JOKE OF A COMPANY!! Im currently trying to cancel their services and they cant even tell me if I am tied in and they dont even know how to cancel their own services! its like a comedy sketch from little britain - I have never known such utter incompetence in my life!!

Very unprofessional company. Told them I will leave a review - made no difference to them. Avoid at all cost.

Great customer service from Jaspal! Amazing communication, competitive pricing. Highly recommended!

Initial set up was simple and streamlined. Jaspal was incredibly helpful during the setting up process and kept us informed throughout.

Megan was super helpful over the phone and sorted out the issues I was having. Very efficient and helpful!

When I request a collection they are first class in arranging a replacement and the person I deal with is very clear in their communications with me. I have never had any issues at all.

Spoke to a very helpful Customer Service Advisor called Martin. Excellent service and quick confirmation of collection provided. Superb!

Sent email to stericycle who replied to.me with the information required. Martin informed me if the info I needed and I'm happy with the service

The company are responsive, polite and pick up on time.

I spoke with a very polite and efficient young man called Alex Ross. He dealt with my request promptly and was most helpful.

Ian was very helpful and prompt with his reply.

Good service and found Jeff very helpful.

Liz

Email notification of change of collection sent promptly. Advisor very helpful. Never had any problems with the servivce.

Martin was extremely helpful, very friendly and polite. Martin is one the best customer service advisers that I've dealt with in a long time. There should be more Martin's.