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Company details

  1. Electronics Company

Written by the company

Defend home from viruses and bacteria with Sterilize-X medical grade UV lamp! Portable germ disinfection. Protect what matters most by defeating invisible enemy!


Contact info

4.0

Great

TrustScore 4 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Review for ISTERILIZE some how redirected to SterilizeX

Firstly wanted to apologise because it is not this company product i have bought, it is ISTERILIZE.
Don't know how my review for ISTERILIZE redirect to your company.
eventhough Responded right away
Appreciate your responce and correcting from my end that it is not this company product i have given review. And i didn't purchased any thing yet from Sterilixe x

December 3, 2024
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Good day Sai,

Thank you for taking the time to clarify your review. We completely understand how this mix-up could happen, and we appreciate your prompt response in correcting it.

At Sterilize-X, we strive to ensure that our customers have a seamless experience, and we’re glad to hear that our response was timely. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We hope to have the opportunity to serve you one day!


Best regards,
Sterilize-X Support Team

Rated 5 out of 5 stars

Better to have this in your room for…

Better to have this in your room for disinfection than nothing at all. A small piece yet works effectively. Delivery was quick and their staff is very accommodating when I made some inquiries.

May 18, 2022
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Hello,

Thank you for your feedback! We are excited to hear about your great experience and hope we get a chance to make you happy again in the future!


Sterilize-x Support Team

Rated 5 out of 5 stars

This is a great item for eliminating…

This is a great item for eliminating germs from a room. It is light weight and easily moved from room to room. The instructions were simple and easy to follow. Setup was a breeze. You are told that the light must shine directly on a surface in order to sanitize it.

May 10, 2022
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Hello,

Thank you for your feedback! We are excited to hear about your great experience and hope we get a chance to make you happy again in the future!

Sterilize-X Support Team

Rated 5 out of 5 stars

It's a mini UV Sterilizer that works…

It's a mini UV Sterilizer that works wonders. I use it in my bedroom and I have lesser episode of allergy attacks. Efficient I guess. Thanks.

April 8, 2022
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Wow!

We were blown away by your positive words. We really appreciate the time you took to let us know. Thank you so much for the details! We hope to work with you again soon. Thank you for your business!

Rated 5 out of 5 stars

All it takes is a single unit of a uv…

All it takes is a single unit of a uv sterilizer to disinfect our baby's nursery room. I am more assured of cleanliness and protection. Works great!

March 18, 2022
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

It was so lovely hearing from you Kallie, thank you for all of the kind words. We really appreciate your service and feedback. Please don't hesitate to reach out should you have further concerns, questions, or comments to share!

Rated 5 out of 5 stars

I love this product so much it's very…

I love this product so much it's very useful and easy to use and have an amazing quality

August 19, 2021
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Wow!

We were blown away by your positive words. We really appreciate the time you took to let us know. Thank you so much for the details! We hope to work with you again soon. Thank you for your business!

Rated 1 out of 5 stars

very disappointed with the customer…

very disappointed with the customer service and after care with this company you will see I have complained 4 times on here as it seems the only way I can get them to communicate with me. 15.7.21 they say they are refunding me but nothing in my bank , I then get another email saying they have refunded me but still nothing in to my account.I have emailed again! I have had no refund to the account I paid with … and you don’t tell me where you have paid it too!!

August 13, 2021
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Hello Doreen,

We apologize for the inconvenience.

Upon checking our system, it seems that the full amount was already refunded back to your account. Kindly contact your bank regarding the refund if it still doesn't reflect. On our end it has been refunded already please contact your respective bank. Please do a follow up with your bank.

Again, we are so sorry for the inconvenience.

Please let us know if there is anything else we can help you with.

Rated 5 out of 5 stars

Everything Perfect

At first I was a little skeptical about this product, but it far surpassed my expectations. Not to mention the great cost-benefit ratio, compared to other options that are more expensive on the market but which, at least for me, had no positive effect on my body. And above all, it's natural!! I absolutely recommend this product.

August 6, 2021
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Hello Luis,

Thank you so much for the positive feedback [name]. We are very glad that you like it. Have an awesome day!

Rated 5 out of 5 stars

Getting used to the idea of sterilizing…

Getting used to the idea of sterilizing your gadgets, accessories and pretty much everything that you touch daily. The unseen enemy that you are fighting in your home. I have tried sterilize-x and was beyond my expectations, fresh air, surface bacteria eliminated and just about 40 minutes efficient sterilization my room was done. My baby can now sleep well, yes i strongly recommend this product, coz it works for me.

August 4, 2021
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Thank you for your review, we are so glad you had a great experience with us. We hope to see you again soon. Enjoy your keeping your stuff and surroundings clean!

Rated 4 out of 5 stars

Too many units accidently ordered

I tried to order one unit, but for some reason, I had five units in my 'bag'. Buy three and get two free. Unfortunately there was no opportunity to review the order before it went through. Sterilize X have responded to my concerns and have sorted the situation.

April 10, 2021
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Hi Penny,

Thank you for ushering this matter to our attention we totally understand your situation and we would like to inform you that we have contacted you via email with regards to this circumstance.
Kindly check your email inbox :-)

Take care and have a great day,

Rated 5 out of 5 stars

You can smell it working.

I'm giving this 5-stars because of Viktorija. I had some major issues with my order: the first one came broken. It wouldn't charge/turn on. After doing some research, I contacted Viktorija, and had a replacement shipped... That order got lost in shipment... My third shipment also came broken. :( This time the bulb was in multiple pieces (probably broken in transit). Viktorija was professional and communicative throughout the entire process. I received a fourth shipment last week (just 7 days from my last broken delivery), and it is working as expected. You can smell the ozone when the process is done. Despite the delivery bumps, I am happy to have this little product to use in hotel rooms, once I start travelling again. If you are having issues, I recommend reaching out to Viktorija.

January 6, 2021
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear Keely,

Thank you so much for coming here and giving us a rating and for all your kind words, this is truly heart-warming! I do hope that using Sterilize-X you will feel safer during your stays in hotels!

Best wishes,
Viktorija

Rated 5 out of 5 stars

It's an amazing product

Really it's an amazing product,it's working out pretty well for me and my family and makes my home feel more air clean,I highly suggest to use this product.

August 29, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear David,

Thank you so much! It is so important to feel safe during these specific circumstances given!

Best wishes,
Viktorija
Reputation Manager

Rated 5 out of 5 stars

Never seen anything like it

I was recently looking for something to use to disinfect my house regularly due to covid-19 and came across this. I never knew something like this existed so I decided to buy it and try it out and it's really good! Its powerful, charges fast and even is cool to look at since no one else has one.

August 27, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear Tony,

Thank you so much for your kind words! Every happy customer means a lot to us :)

Best wishes,
Viktorija
Reputation Manager

Rated 5 out of 5 stars

An amazing product that presents some…

An amazing product that presents some great features in killing variety kinds of bacteria and fungus with its Medical grade UV lamp and Ultraviolet and Ozone sterilization
Easy to use with a short interval of 30 min

July 1, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear عماد الدين,

Thank you very much for your feedback, much appreciated!

Best wishes,
Viktorija
Reputation Manager

Rated 5 out of 5 stars

very good

thanks a lot for this small and powerful device. It simplified cleaning process for our family very much. I liked it. Highly recommened !!

July 1, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear Geoffroy,

Thank you very much for your feedback, glad to hear that Sterilize-X has helped your family with a cleaning!

Best wishes,
Viktorija
Reputation Manager

Rated 5 out of 5 stars

Good product

Good product, i am satisfied with the 3 weeks of usage, the delivery speed was also surprisingly good. 10/10

July 1, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear Natasa,

Thank you very much for your kind words!

Best wishes,

Viktorija
Reputation Manager

Rated 1 out of 5 stars

Total Scam

On 16th April I purchased this item and paid by Pay Pal.. Received confirmation email from Sterilize-X managed my company called UAB Ekomilto, saying

( We're Just Preparing To Ship Out Your Order. Please Take A Minute To Review The Summary Below And Ensure No Errors Have Been Made. Make Sure To Print This Page For Your Records, And To Redeem Your Warranty If Needed).
It also says on their web site that delivery to Europe will take 5-12 days. 12 days passed no delivery. Contacted them by email no reply.. Contacted Pay Pal resolution centre, and send message to UAB Ekomilto through Pay Pal.
got reply that they did not have the item in stock, but that did not stop them accepting my money. Did not have decency to contact me and update me of situation, why should they got my money. now telling me it was shipped on 4th May and it may take 30 days to arrive. I requested refund from Pay Pal.
TOTAL SCAM
.

May 9, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear Hrand,

Thank you for your feedback. I am sorry that your parcel was late. As we agreed via private messages, I have partially refunded your purchase. Also, after checking our client support records, I noticed that you were in touch with our team, so the reply from the client support was definitely there. Should there be any further questions, please let us know.

Best wishes,
Viktorija
Reputation Manager

Rated 1 out of 5 stars

ordered this item on April 6 and was…

ordered this item on April 6 and was charged on my credit card on that date. Was sent so called tracking of shipment information on April 16 - now it is May 2 and tracking shows that item has not moved from chinese port. At first they would respond to my inquiries immediately (same day) but I have not heard form them in two days since last inquiry. They refuse to cancel order.

May 2, 2020
Unprompted review
Sterilize-x logo

Reply from Sterilize-x

Dear Shaun,

Thank you for your feedback. I am sorry your parcel was late and you were not entirely satisfied with the client support. As we discussed via private messages, the cancellation and money refund was not an option due to a raised dispute via your payment processor (after a dispute it is technically impossible to make a money transfer). Once again, I am sorry for your negative experience. As a young company we are learning everyday and trying to make every customer as happy as possible.

Best wishes,

Viktorija
Reputation Manager

Show reviews in all languages. (21 reviews)

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