Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... See more
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Location
Switch location4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB
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Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding. We initially chose flooring which when it arrived had an overall green look. We wanted a re... See more
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As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well exp... See more
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Excellent service when choosing our sofas and furniture. Great choice and fantastic quality. Held our items until we were ready for them when we got back from holiday. No pressure to buy anything o... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, United Kingdom
- 0131 6570820
4.6
Excellent
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Currently on sofa number 5 in 2 years…
Currently on sofa number 4 in 2 years from sterling. The first one called the hoy was faulty with a warped frame, 3 tech visits concluded there was nothing wrong finally we had someone confirm our concerns the frame was totally warped he agreed this was over the course of 12 months, we then selected a nicolleti sofa called the puccini within days the cushions had sunk and back rest too after a bit of back and forward with cs they agreed to a replacement we selected the exact same sofa we rejected this the day it turned up it was a mess all wrinkled fabric looked shabby and old very dissapointing as it was not cheap, cs again very reluctantly agreed to a reselection this time we plumped for a british made sofa called the fern salesman guided us through the choice of foam seating we chose high resilience foam as it doesnt need plumping and doesnt lose shape well that was utter lies every time we stand up i have to plump it back to shape eventually after 3 months i thought i have to call cs about this im really not pleased about being sold something i havent actually got, tech came on monday his report states cushions are satisfactory much to our dissapointment utterly fed up with the whole situation now and it has put me off ever buying a new sofa ever again our opinion of sterling has gone downhill for sure and would think twice on recommending them to anyone now we payed cash for our sofa that is another regret.would like to add i will now be a further £520 out of pocket as i have no option but to pay for an upholsterer to change the foam cushions, will only be doing the sofa as i cant afford to do the cuddle chair as well, really cant afford to do the sofa but i cant live with what i think is inferior quality foam cushions cant see where the resilience part comes into it. Sterling home my ref number is 40897 service incident number
October 10, 2025
Unprompted review
Reply from Sterling Home - Edinburgh
Good Morning Donna,
Thank you for taking the time to share your valued feedback.
We're very disappointed to read your comments and to help us address your concerns more effectively, please may you provide your sales order number.
Please be assured that a member of the customer service team will be in touch with you shortly to discuss the matter .
Kind Regards,
The Sterling Home Team
David McBeath
Today David McBeath in your store at Fort Kinnaird helped my mum (91) and I to find a new suite.
As soon as we told him what we needed he narrowed the search right down and told us lots about each product.
After a lovely lunch in store my dog joined us at David’s invite so that we had time to think about things.
He offered us a cuppa and give us lots of private time to talk about options.
What a total gent!! No pressure but lots off help and assistance . Perfect job x
October 9, 2025
Unprompted review
Reply from Sterling Home - Edinburgh
Good Morning Miss Auld,
Thank you so much for your wonderful feedback !
We're thrilled to here that you and your Mum and even your dog had such a positive experience during your recent visit to our Edinburgh store !
It's great to know that David was able to guide you efficiently and make the process comfortable during the furniture purchase.
We'll be sure to pass along your praise to him, he will be happy to know his efforts made a difference !
Thank you for choosing Sterling Home your support means the world to us.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Jackie
Thank you for your lovely review.
It's great to hear that you had excellent service from start to finish in our Edinburgh store! We love to hear from our customers as it is really important to us that you enjoy your visit and that you were assisted by a friendly, helpful and knowledgeable sales team.
We hope you love your furniture and we really appreciate you choosing us, thank you!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Lillian
Thank you for taking the time to leave feedback following your visit to our store in Edinburgh, we really appreciate it.
It's great to hear that you enjoyed your visit and that you found the store bright and airy.
It's important to us that our customers feel comfortable and browse at their leisure without feeling under any pressure with the knowledge that a friendly salesperson will not be far away to help you when you are ready.
Thank you again for choosing Sterling Home and we hope to see you again!
Kind Regards
The Sterling Home Team
Excellent service particularly when a…
Excellent service particularly when a problem arose with the headboard which was the wrong one. The matter was acknowledged and resolved immediately.
August 28, 2025
Reply from Sterling Home - Edinburgh
Hi Ed
Thank you for leaving a lovely review following your purchase from our store in Edinburgh
We are happy to hear that you received great service from the sales team and whilst we are sorry that something went wrong, it's good to hear that the customer service team resolved the problem swiftly and efficiently.
Thank you for choosing Sterling Home, we hope to see you again soon!
Kind Regards
The Sterling Home Team
Catherine was very helpful
Catherine was very helpful, my wife is still unsure the colour because it shows different on the website ,I've reassured her it will be fine.
August 26, 2025
Unprompted review
Reply from Sterling Home - Edinburgh
Dear Mr Smith
Thank you for leaving feedback following your visit to our store in Edinburgh.
We are happy to hear that Catherine looked after you during the visit and that you found what you were looking for.
As you have seen the suite in reality we are sure that your wife will be happy with it, the digital images can sometimes present the colour differently.
We will be sure to pass along your lovely feedback to Catherine.
Thank you for choosing Sterling Home, we can't wait to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Leonora,
Thank you for your lovely feedback.
We pride ourselves in delivering excellent customer service, so it's great to hear you had a positive experience during your visit to our Edinburgh Store.
Thank you for choosing Sterling Home, we hope to see you again soon.
Kind Regards,
The Sterling Home Team
Sange
Sange, not sure if correct spelling but this young man is a credit to your workforce. Very helpful and very knowledgeable.
Pleasant manner throughout our visit.
August 23, 2025
Reply from Sterling Home - Edinburgh
Hi Norman,
Thank you so much for your kind words, !
We're thrilled to hear that Sanj made your visit a positive experience , he is a much valued member of our Edinburgh team .
We will be sure to pass along your feedback, he will be delighted to know his efforts are appreciated.
Thank you for choosing Sterling Home, we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
The lady in the shop was very helpful without being pushy. Delivery was very quick and I am loving my beautiful new rug.
The lady in the shop was very helpful without being pushy. Delivery was speedy and I am loving my new rug.
August 20, 2025
Reply from Sterling Home - Edinburgh
Hello Susie,
Thank you for your great feedback!
Its always great to hear that you have had such a positive experience within the store and we will certainly pass your comments on to the Edinburgh team.
Thank you for choosing Sterling Home and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Breath of fresh air
We were left to look around in peace which in my opinion is worth a 5 star review in itself! Great selection with my mum being able to browse all the suites without feeling rushed or pressured. The sales people were all friendly when approached would definitely recommend!
July 1, 2025
Reply from Sterling Home - Edinburgh
Hi Julie Anne,
Thank you so much for your kind words and thoughtful feedback.
We're so pleased to hear that you and your Mum enjoyed browsing the store at your own pace. We understand how important it is to feel comfortable and unpressured when shopping and it's wonderful to know that this made a positive difference in your experience.
We're also glad our team was friendly and helpful when approached , it's the balance we strive to deliver.
Thank you again for taking the time to share your experience .
We truly appreciate your support and hope to see you again soon. !
Kind Regards,
The Sterling Home Team
Great shopping experience
We were very impressed with the layout and cleanliness of the shop floor. There was such a selection of good quality furniture on show, we were spoiled for choice. We found the staff friendly, knowledgeable and not pushy in any way. They left us to wander about, try out sofas just checking if we needed help from time to time. We only went in for a look!! We found exactly what we were looking for,
now looking forward to our sofas being delivered in the next few weeks. We have already recommended this company to people.
July 25, 2025
Reply from Sterling Home - Edinburgh
Hi Catherine,
Thank you so much for your lovely feedback , we're absolutely delighted to hear that you were impressed with the layout and cleanliness of our showroom ,as well as the wide selection of quality furniture on display.
It's wonderful to know that our team made you feel welcome without being pushy ,and that you found exactly what you were looking for. We're confident you'll love your sofas in your home !!
We truly appreciate your recommendation , it means so much to us!
Thank you for choosing Sterling Home and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
We went in only for a coffee.
We only went in for a coffee and bought a carpet. Romina Smith was superb and it was her friendly, professionalism that led to our purchase. The after sales information was good and the delivery/fitting could no have gone better. Thank you.
June 30, 2025
Reply from Sterling Home - Edinburgh
Hi Norman
Thank you for your great review.
It's absolutely fantastic that you just wanted a coffee but got a carpet too! We will pass your comments onto Romina as she will be delighted that she made your carpet purchase an enjoyable one.
It's also great to hear that the aftersales information was good and that the delivery and fitting of your carpet went to plan.
We love to hear from our customers so thank you again for taking the time to do this.
Kind Regards
The Sterling Home Team
Very helpful staff who helped us find…
Very helpful staff who helped us find what we were looking for. Subsequently prompt notification of our order arriving in store and delivery arranged
June 21, 2025
Reply from Sterling Home - Edinburgh
Hi Iain,
Thank you for taking the time to leave your lovely feedback.
We're really pleased to here that our helpful staff were able to assist you in finding exactly what you were looking for .
It's also great to know that you appreciated the prompt notification once your order arrived and the arrangement of delivery.
Providing a seamless and supportive experience is what we strive for and we really appreciate your kind words.
We hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Mrs Hughes
Thank you very much for taking the time to leave a review following your visit to our Edinburgh store.
It's great to hear that you found the staff both helpful and knowledgeable when choosing your fabric.
We really appreciate your custom and hopefully you will come back and see us soon!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Ian,
Thank you so much for taking the time to leave us a 5 star review, it means the world to us !
We're delighted to hear that you were pleased with the both our in store staff and delivery team and great to know you had an enjoyable and positive experience during your visit to our Edinburgh store.
We will be sure to share your feedback with the teams involved.
We really appreciate support and look forward to welcoming you back again soon. !
Kind Regards,
The Sterling Home Team
Outstanding service
I bought my 2 sofas on the Saturday with a serious discount if I could collect the following Friday.
Guys at distribution centre we're more than helpful loading my van.
On assembly I was one electrical cable short to power mechanism.
1 short call and it was delivered to my home address within 24 hours with follow up calls to ensure receipt.
May 10, 2025
Reply from Sterling Home - Edinburgh
Hi Greig
What a great review, thank you so much.
It's really good to hear that you were happy with the service from our sales team, our colleagues at the depot and the customer support team.
Customers are at the heart of eveything we do and I hope that we will have the pleasure of welcoming you back into our stores in the future.
Thank you for choosing us!
Kind Regards
The Sterling Home Team
Sanded Sing.
I had the most attentive sales assistant, namely Sanjjeev Sing. He was so patient and helpful.
May 3, 2025
Reply from Sterling Home - Edinburgh
Hi Helen,
Thank you so much for your kind words !
We're thrilled to hear that Sanjeev provided such attentive , patient and helpful service. !
Your feedback means a lot and we'll be sure to pass along your appreciation to Sanjeev.
Thank you for choosing Sterling Home, and we look forward to assisting you again in the future.
Kind Regards,
The Sterling Home Team.
Helpful friendly staff who showed an…
Helpful friendly staff who showed an interest in what I was looking for.
April 21, 2025
Reply from Sterling Home - Edinburgh
Hi Martin,
Thank you so much for your feedback it is greatly appreciated !
We're thrilled to hear that you had a positive experience with our sales colleagues during your recent visit to our Edinburgh store.
Your satisfaction means the world to us and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Edinburgh
Hi Monica,
Thank you so much for your kind words !
We're thrilled to hear that you had a positive experience during your recent visit to our Edinburgh store and that you were delighted with the quality of your sofa and rug !
Your satisfaction means the world to us and we really hope to see you again soon.
Kind Regards,
The Sterling Home Team
Very poor service garden furniture only…
Very poor service garden furniture only come with cushions for two seats when there should have been the whole four then told not much can do when you pay the amount of cash we paid you expect checked and checked again poor customer service
April 19, 2025
Reply from Sterling Home - Edinburgh
Dear Mr Raeburn
We are sorry to hear that your garden furniture purchase was not as positive as you had hoped. This is disappointing for you and also for us as we do not like unhappy customers.
Can we ask you to get in touch with our customer support team in Edinburgh if you want to discuss this further. You can reach them by calling 0131 657 0820 and choose option 3
Thank you for letting us know how you feel and we hope that this can be resolved.
Kind Regards
Sterling Home Team
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