Item delivered two days after ordering which was really impressive. Nicely wrapped and in great condition. The product itself, 'Heroes Medal', was of great quality and I was so pleased I ordered a com... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought the NHS Volunteer silver 49.00 1oz silver medal as a gift for a hard working mother. Arrived within a matter of a few days, beautifully gift wrapped and with a nice card of thanks. The medal wa... See more
Company replied
I ordered a medal for my brother in law who is a pharmacist. I was notified of despatch but no tracking information was given then early today was notified it has been delivered. It has not, my sis... See more
Company replied
Was simple process and arrived within two days of purchase ..... And boy was I in for a surprise when I opened the packaging.... It was beautifully mounted in a hard flip top presentation case..... N... See more
Company replied
Company details
Written by the company
Sterling Mint will be offering a range of exclusive and sought-after silver coins and medals, mostly with very limited mintages. Our focus will be on offering the best possible experience for our customers and delivering both the highest quality products and unbeatable value for money. All purchases from Sterling Mint benefit from a 60 Day Complete Satisfaction Guarantee on every order. Our sole focus will be on making sure our customers are delighted with the service they receive.
Contact info
United Kingdom
- enquiries@sterlingmint.co.uk
- sterlingmint.co.uk
4.3
Excellent
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sterling Mint
Thank you for the review and it's great to hear that you are happy with everything Tony. We would be very interested in any feedback that would of led you to leave a 5 star review. We are always looking to improve where needed.
Best regards
Joan
Good service
Easy use website, prompt delivery and follow-up phone call to check delivery and product satisfaction. Customer service at its best.
July 29, 2020
Unprompted review
Reply from Sterling Mint
We aim to please and in this case it seems we achieved that! Thank you for leaving this great feedback David.
Best regards
Joan
Really efficient service
Really efficient service. Neatly packaged and smartly wrapped and includes special card to write your own words in. Very impressed with free post and packing. Would highly recommend
July 28, 2020
Unprompted review
Reply from Sterling Mint
Marion, thank you for the review and the recommendation. We are very pleased you are happy with the service you received. Our distribution team work really hard to ensure attention to detail is given to every shipment and its lovely to hear that it is appreciated.
Best regards
Joan
Medal as good as everyone says.
Apart from confirmation of order no more communication from sterling mint until they wanted a review, It would have been nice to have had an email to say order sent out & due in a few days.
Had a phone call from a nice lady at Sterling Mint this morning to apologise that email to say order on way not sent due to technical fault. I confirmed with her that the medal was perfect & that I was pleased with it.
July 28, 2020
Unprompted review
Reply from Sterling Mint
Thank you for taking the time to leave your feedback, due to your review our technical team have now fixed the problem we were experiencing with the automated despatched email that should have been sent. I can not thank you enough for your time on the phone earlier today and your complete understanding. I am really pleased that you are happy with your Heros of 2020 medal and would like to thank you again for your contribution to the NHS Charities Together.
Best regards
Joan
Good product and fast delivery
July 25, 2020
Unprompted review
Reply from Sterling Mint
This is just what we want to hear! Thank you for your feedback Graham.
Best regards
Joan
Delighted with the Essential workers…
Delighted with the Essential workers medal l purchased. Excellent service & value.
July 25, 2020
Unprompted review
Reply from Sterling Mint
That's great to hear, thank you so much for taking the time to leave your review.
Best regards
Joan
Essential Worker sterling silver medal
Ordered an Essential Worker sterling silver medal, not only delivered within aweek, but followup telephone call within a couple of days of receipt to check I had received it safely. That's service.
July 25, 2020
Unprompted review
Reply from Sterling Mint
This is lovely feedback Geoff, thank you. We always follow up with a call to ensure that our client's are completely satisfied with there purchase once it has been received. I am really pleased that you are happy with the whole experience with our company.
Best regards
Joan
Happy customer
Very happy with my purchase. Arrived in secure package with enclosed card for personal greetings.
Whats more is that i received a phone call to check that i have got my order in good condition.
July 25, 2020
Unprompted review
Reply from Sterling Mint
Thank you for this great feedback Hitesh, we are very pleased that you are happy with your purchase and the service that you have received. We always follow up with a call to ensure that our client's are completely satisfied with there purchase once it has been received.
Best regards
Joan
I was very upset when you sent me a…
I am now very pleased a nice lady contacted me and said they are sorting out why I didn't get my discount and when I order another coin I will get my discount I ordered one straight away a and yes I got my discount big thanks and well done to you to sort it out straight away
July 23, 2020
Unprompted review
Reply from Sterling Mint
Thank you for taking the time to leave your feedback Ena, it was lovely to speak to you earlier. I have passed this information on to our technical team and the 10% has now been refunded manually. I will also keep a close eye on your next order hopefully the technical issue has now been fixed. I hope you have a lovely weekend.
Best regards
Joan
Very happy customer indeed
Very happy customer indeed. In mint condition, well packaged along with a certificate of authenticity. A lovely gift for my wife and she loves it.
Arrived earlier than I expected and would definitely buy again
July 21, 2020
Unprompted review
Reply from Sterling Mint
Clifford, that is a lovely gesture and I am so happy your wife loves her medal. We are proud of our customer service and the medals themselves are beautiful. Thank you for taking the time to leave a review.
Best wishes,
Andrea
An excellent way to say thank you to…
An excellent way to say thank you to those who risked their lives so we could stay safe, we are very indebted to them, well done Sterling Mint, thinking up a way to say a double thank you, a Medal for a friend involved in the care of others and also contributing to the who NHS, well done Sterling Mint
July 21, 2020
Unprompted review
Reply from Sterling Mint
Thank you Gordon, we really appreciate your comments. We are very proud to be in a position where we can offer these medals to people who want to gift their hero so that we can donate 100% of the profits to NHS Charities Together. Thank you for your contribution to the charity.
Best wishes,
Andrea
Very prompt and efficient service.
July 20, 2020
Unprompted review
Reply from Sterling Mint
Thank you for your kind review Mr Close. I will pass your comments to the team as they work extremely hard to ensure our customers receive the best possible service.
Best wishes,
Andrea
Very good service
Sterling Mint very quickly was in touch with me about a query with my order. They have quickly dealt with it in a very satisfactory manner.
July 19, 2020
Unprompted review
Reply from Sterling Mint
Thank you for taking the time to leave your feedback Christina. It was lovely to speak to you this morning. It seems that the incorrect order was placed on our website, I have contacted your daughter and the medal that you wished to order will be sent directly to her. You must be extremely proud of your her.
Best regards
Joan
I haven't yet opened the box the coin…
I haven't yet opened the box the coin came in as it's a present for my daughter who is a nurse. The service I received was excellent and I'm sure once opened I will get delighted!
July 19, 2020
Unprompted review
Reply from Sterling Mint
Vivienne, thank you for leaving an amazing review even before you have seen the medal. They are exquisite and I'm sure your daughter will love it.
Best wishes,
Andrea
Reply from Sterling Mint
Kemi, thank you for the review we are delighted that you were happy with everything!
Best wishes,
Andrea
Great idea honour our pandemic workers
Great coin will make a lovely gift for my key worker husband
July 18, 2020
Unprompted review
Reply from Sterling Mint
Julie, ah that is a lovely gift for you husband, who I'm sure has worked hard throughout this strange time. Thank you for taking the time to leave a great review.
Best wishes,
Andrea
Doctors Receptionists
Excellent service and so fast. I received my Heroes of 2020: Essential Workers Medal just in time for a family get together where I presented it to my Daughter in Law who is a receptionist in our local GP practice and who has worked there throughout the whole period of this pandemic.
July 18, 2020
Unprompted review
Reply from Sterling Mint
John, that is a fantastic gesture and I hope that your daughter in law loved her medal, thank you for taking the time to leave such a wonderful review.
Best wishes,
Andrea
So pleased with the medals
So pleased with the medals.
Such good quality and great customer service
July 18, 2020
Unprompted review
Reply from Sterling Mint
Claire, that is a great review to read. We are delighted you are happy with the medals and our team work really hard to offer the best possible service to our customers.
Best wishes,
Andrea
Reply from Sterling Mint
Jackie, thank you for your fantastic review. I am so pleased you were happy with the medal and our service.
Best wishes,
Andrea
Great service
July 17, 2020
Unprompted review
Reply from Sterling Mint
This is what we love to hear! Thank you.
Best regards
Joan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.