Item delivered two days after ordering which was really impressive. Nicely wrapped and in great condition. The product itself, 'Heroes Medal', was of great quality and I was so pleased I ordered a com... See more
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Bought the NHS Volunteer silver 49.00 1oz silver medal as a gift for a hard working mother. Arrived within a matter of a few days, beautifully gift wrapped and with a nice card of thanks. The medal wa... See more
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I ordered a medal for my brother in law who is a pharmacist. I was notified of despatch but no tracking information was given then early today was notified it has been delivered. It has not, my sis... See more
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Was simple process and arrived within two days of purchase ..... And boy was I in for a surprise when I opened the packaging.... It was beautifully mounted in a hard flip top presentation case..... N... See more
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Company details
Written by the company
Sterling Mint will be offering a range of exclusive and sought-after silver coins and medals, mostly with very limited mintages. Our focus will be on offering the best possible experience for our customers and delivering both the highest quality products and unbeatable value for money. All purchases from Sterling Mint benefit from a 60 Day Complete Satisfaction Guarantee on every order. Our sole focus will be on making sure our customers are delighted with the service they receive.
Contact info
United Kingdom
- enquiries@sterlingmint.co.uk
- sterlingmint.co.uk
4.3
Excellent
582 reviews
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NHS thank you medal series
The medal did appear slightly smaller than expected, but the quality of the finish was good.
The presentation was good, and the boxed medal included a card for the recipient, with some of the money paid going towards the NHS charity fund.
I did had to chase up the order by phone as they did not communicate much after the order was placed and it had gone beyond their initial delivery window.
However, having recently spoken to their customer services team I learnt that you need to tick the marketing communications box to allow them to communicate with you. This is something they are looking into to resolve future potential issues.
Their customer services team are very helpful in solving issues you may have and I would recommend using them in the future.
March 5, 2021
Reply from Sterling Mint
Thank you so much for you feedback and your time on the phone earlier today Chris. As discussed all our clients feedback is invaluable to us as this is what enables us to improve wherever possible. I was really pleased to hear that both your wife and daughter loved there medals and there as so deserved! If you require any additional information please do not hesitate to contact me.
Best regards
Joan
Excellent service and aftercare is…
Excellent service and aftercare is fully appreciated, thank you.
March 2, 2021
Reply from Sterling Mint
Thank you for sharing your experience Samantha. It is wonderful to hear that you are happy with the service that you have received. I will ensure that this is passed on to the rest of the team.
Best Regards
Natalie
Delivered on time
Delivered on time, exactly what I ordered. Unfortunately the person I bought it for had already been given one so I had to return it. Their after sales service is second to none, I was kept informed right up to the actual refund which was almost immediate
I wouldn't hesitate to use them again and would fully recommend them.
February 28, 2021
Reply from Sterling Mint
Oh Gary what a shame, but great minds think alike, and I am sure that the recipient was absolutely over the moon that their hard work is recognised. However I am delighted to hear that you are happy with the service that you have received. I will ensure that your lovely feedback is shared with the rest of the team.
Best Regards
Natalie
Special Coin Celebrating ODP’s and many others Covid-19
I loved the concept of coin commemorating those who have contributed to the extraordinary efforts to keep people safe during the Covid-19 Pandemic.
My professional group was included so I bought a coin as I am proud of my colleagues contribution.
I am pleased with the silver presentation of the coin: the reverse aspect denoting my professional group, I thought to be perhaps enamelled? However it on closer inspection seems to be a transfer of some description.
I wrote to the Royal Mint to enquire about what the coloured aspect was made of but am still unsure after their reply.
I will not be opening the coin from its presentation box to look more closely, to help prevent from tarnishing.
I am pleased with the item although a little disappointed by what appears to be its method of construction.
It still marks a significant time in the lives of all those present and I will be pleased to pass the item on to my family as a token.
February 27, 2021
Reply from Sterling Mint
Thank you so much for your feedback Mr Muldoon. It's wonderful to hear that you loved the concept of our Heros 2020 range. We commissioned the Pure Silver Medal Range to pay tribute to the people who really made a difference in our fight against Covid-19. All profits from this activity are being donated to the NHS Charities Together Covid-19 Urgent Appeal.
The reverse aspect denoting your professional group is digitally printed. Which is standard practice for proof coins and medals. As this coin was exclusively produced with us at Hattons of London I am not sure that the London Mint would have been able to help with this matter. We do advise not to remove the coin from it's capsule as this keeps it in pristine condition, if you require any further information as to the construction please do not hesitate to email us at enquires@sterlingmint.co.uk.
I absolutely agree this does mark a very significant time in all our lives, I'm sure your family are immensely proud of you and will treasure it forever as a reminder of the absolutely amazing work you did and are still doing without question. Thank you from us all for your contributions throughout this crisis.
Best Regards
Natalie
Reply from Sterling Mint
Thank you Ian. It really does make our day to receive this kind of feedback, as we always aim to deliver the best possible service to all of our clients.
Best Regards
Natalie
Very happy with my order
Very happy with my order, good quality and kept up to speed with delivery.
February 26, 2021
Reply from Sterling Mint
Thank you. It is lovely to hear that you are happy with everything. We have an incredible team who all strive for excellence, so it is always fantastic to hear that we are achieving this.
Best Regards
Natalie
First class product and service.
February 26, 2021
Reply from Sterling Mint
First class is exactly the service that we expect all of our clients to receive, so it is fantastic to hear that you have received this. Thank you for taking the time to leave your feedback David.
Best Regards
Natalie
First time user found the system easy…
First time user found the system easy to use. Very efficient service would definitely use again. Delighted with my badge for a hero.
February 26, 2021
Reply from Sterling Mint
Fantastic Dottie. I am really pleased to hear that you are happy with everything. I am sure the recipient was delighted with it.
Best Regards
Natalie
Very good service
February 26, 2021
Reply from Sterling Mint
Lovely Helen. It is great to hear that you are happy with everything.
Best Regards
Natalie
Great Service
First order received was incorrect but this was rectified with no hassle or fuss so well done Sterling Mint. mistakes happen but it is how you deal with them that matters 5 stars from me
February 26, 2021
Reply from Sterling Mint
Please accept our most sincere apologies for the error John. I am delighted to hear that we were able to rectify this quickly for you. We are incredibly grateful for you taking the time to leave your feedback, thank you.
Best Regards
Natalie
No issues.pleased with item and service
February 26, 2021
Reply from Sterling Mint
Thank you Anthony. We strive for excellence, so it is always wonderful to receive this kind of feedback from our clients.
Best Regards
Natalie
Beautiful coin to give to my nursing…
Beautiful coin to give to my nursing friends.
Affordable and collectable.
Great customer service, have ordered on a couple of separate occasions and will do so again.
February 26, 2021
Reply from Sterling Mint
Sharon I am so pleased to hear this. What a thoughtful gift, I am sure that the recipients were delighted to receive these.
Best Regards
Natalie
Super fast service very happy with my…
Super fast service very happy with my purchase
February 5, 2021
Reply from Sterling Mint
This is absolutely wonderful to hear James. I am pleased that you are happy with your purchase and the service that you have received.
Best Regards
Natalie
Love the coin :-)
Really love the coin recognizing biomedical scientists during the pandemic. Thank you:-)
February 3, 2021
Reply from Sterling Mint
Thank you Dervilla. This range was produced to thank all of those working so hard during the pandemic, there really are so many unsung heroes out there.
Best Regards
Natalie
Reply from Sterling Mint
Thank you Marilyn. It is great to hear that you are happy with your purchase. We aim to deliver excellent service at all times, so it is wonderful to hear that we are succeeding.
Best Regards
Natalie
Easy to order what I wanted and prompt…
Easy to order what I wanted and prompt delivery
February 3, 2021
Reply from Sterling Mint
Thank you Neil. It is great to hear that you are happy with everything. We aim to deliver excellent service at all times so it is lovely to hear that we are succeeding.
Best Regards
Natalie
It's the thought that counts 🇬🇧😷👍
Bought a carers coin. My daughter was very pleased with her gift. ✊😷
February 2, 2021
Reply from Sterling Mint
We produced this range so that people are able to thank their personal heroes for all of their hard work, so it is lovely that you chose to thank your daughter for all of her hard work on the front line.
Best Regards
Natalie
Took ages to arrive
January 29, 2021
Reply from Sterling Mint
I am so sorry to hear this, and it is certainly not the experience that we wish our clients to receive. This range was produced as a result of out online poll. Unfortunately due to the current national lock down we encountered delays in receiving these from our suppliers, for this I would like to offer our most sincere apologies.
Best Regards
Natalie
The pharmacy group I brought them for…
The pharmacy group I brought them for love them
January 27, 2021
Reply from Sterling Mint
Geraldine what a lovely gift. I am sure they were all over the moon to have all of their hard work recognised. Thank you for taking the time to leave your feedback.
Best Regards
Natalie
I had to use online chat twice after a…
I had to use online chat twice after a fortnight and then after a month to find out when to expect despatch of the item. Might have been nice to update me without prompting
January 27, 2021
Reply from Sterling Mint
Thank you Julie. I am really sorry to hear that you were not kept up to date with the progress of your order. This coin was produced as a result of a recent poll that was created on our website. Unfortunately we encountered unexpected delays from our suppliers, for this I would like to offer our most sincere apologies.
Best Regards
Natalie
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