Staff at were extremely helpful when we went to the showroom inquire about doors and windows for our project. Gave sound advice on products and helpful hints on fitting the units. Delivery was as pro... See more
Company replied
Location
Switch locationUnits 20 & 21 Dryden Vale, Bilston Glen Industrial Estate, EH20 9HN Loanhead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Shirley and the team up at Stevenswood. With Shirley’s experience within the glazing industry we don’t shop anywhere else for over 10+ years! Thanks Malcolm Malcolm Smith Joi... See more
Company replied
Could not recommend Stevenswood highly enough. Shirley and her team have been exceptional throughout our house and porch extensions. Invaluable advice and guidance as to what was needed and would look... See more
Company replied
I had been looking for a new window handle for a long time . I was told to go to another company near here , who didn’t have what I was looking for . So I tried stevenswood and as soon as I walked i... See more
Company replied
Company details
Written by the company
As a trade installer, you need a reliable supplier that understands your business—Stevenswood is here for you. We provide high-quality uPVC and aluminium windows, doors, glass, conservatories, and accessories, with trade counters conveniently located nationwide, from Inverness to Gosport. At Stevenswood, we supply Rehau, Eurocell, Liniar, and Veka uPVC windows and doors, Smart Aluminium windows and doors, Solidor, Xtremedoor & door-stop composite doors, giving you access to some of the most trusted brands in the industry. As one of the UK’s leading trade window suppliers, we understand the needs of installers and provide high-quality, energy-efficient windows and doors with reliable lead times and competitive trade pricing. Whether you’re working on a replacement project or a new build, our extensive product range ensures you’ll find the right solution for your customers. With expert support, nationwide trade counters, and a commitment to quality, Stevenswood is your go-to supplier for all your needs.
Contact info
Units 20 & 21 Dryden Vale, Bilston Glen Industrial Estate, EH20 9HN, Loanhead, United Kingdom
- 0131 440 1555
4.1
Great
29 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glass didn’t turn up with order and had…
Glass didn’t turn up with order and had to wait over a week after receiving frames before glass arrived so had to fork out for sheets of osb to board windows in the meantime the fit glass but these were meant to be preglazed units this has cost me extra labour , material cost and a unsatisfied customer and the staff didn’t seem to be fussed about this issue
April 23, 2026
Staff are very very friendly helpful…
Staff are very very friendly helpful and go above and beyond , I wish more staff were like that at other places 😊😊
March 26, 2026
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & the team
Great service an attention to detail on…
Great service an attention to detail on a specific order for a stable door. Delivered on time. Hopefully fitted after festive period.
December 20, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to the team
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & the team
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to the team in Edinburgh.
Great company to deal with.
Great company to deal with.. never any hassle..
Thanks again..
November 15, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & the team.
Fantastic young man on front desk very…
Fantastic young man on front desk very helpful as are all the staff
October 15, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & the team.
They have always been as helpful as…
They have always been as helpful as possible. If there are any issues, they will sort it out without hesitation.
September 23, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & the team.
I had been looking for a new handle for window
I had been looking for a new window handle for a long time . I was told to go to another company near here , who didn’t have what I was looking for .
So I tried stevenswood and as soon as I walked in the two guys at front and Shirley , helped me get the handles I had been looking for , they even gave me them for free saying they were spares !
Thank you so much for this , much appreciated 😊
September 23, 2025
Unprompted review
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & the team.
3 matching windows ordered Two…
3 matching windows ordered Two incorrect and was promised replacements last week Still waiting
September 3, 2025
Reply from Stevenswood - Edinburgh
I'm sorry to hear that your experiencing a delay with your windows, your concerns are important to us, and we would love the opportunity to discuss this further and help make things right.
We have your order details & will be in contact with the branch to help resolve your issue. However please feel free to send further details to customer.support@stevenswood.co.uk We hope to have the chance to provide better service in the future.
Staff extremely helpful
Staff at were extremely helpful when we went to the showroom inquire about doors and windows for our project. Gave sound advice on products and helpful hints on fitting the units. Delivery was as promised - on time. Delivery driver very courteous and like the showroom staff was also very helpful during delivery. 10 out 10 all round.
September 2, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh.
We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to our team in Edinburgh.
We have purchased all our windows and…
We have purchased all our windows and doors from this Company & have always received the best service, both in quality of products & exceptional customer service - from admin team to delivery driver.
August 23, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to the Edinburgh team.
Satisfied customer, window purchased
Easy to use service from ordering to delivery.
Reasonable time between ordering and receiving product.
Good quality windows and accessories.
August 15, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are glad to hear you had a positive experience with Stevenswood Edinburgh.
We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your review to our team in Edinburgh.
Warranty work taking well over a year
I've been trying to get something sorted out for a faulty window for well over a year now. I had been speaking to someone called Shirley in your Edinburgh branch, whom I assume is no longer working for you as she's not replied to any correspondence in months. My builder has also been trying to speak with you about having this rectified and has visited your Edinburgh branch a couple of times.
Can someone PLEASE contact me about having this issue sorted.
The window in question is in my one year old son's bedroom - it's so draughty we couldn't put him in there at the start of the year and given that it's taken this long to get absolutely nothing done, I'm now starting to make preparations to move him into our room before winter comes and it gets too cold again.
These windows came with a 10 year warranty. I assumed that this meant that they were covered for 10 years, not that it'll take 10 years to have a problem rectified.
August 24, 2025
Unprompted review
Reply from Stevenswood - Edinburgh
I'm sorry to hear that we did not meet your expectations, your concerns are important to us, and we would love the opportunity to discuss this further and make things right. please feel free to send further details to customer.support@stevenswood.co.uk.
Once again a great service From…
Once again a great service From Stevenswood Edinburgh products on time and just a great product to get what the client requires.
August 17, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to the Edinburgh team.
excellent service and quality products
The Edinburgh Stevenswood branch in Bilston has been my preferred window and door supplier for many years now. I can't recommend them highly enough and the service from all the staff under the leadership of Shirley is second to none in Edinburgh.
August 1, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh.
We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Shirley & our team in Edinburgh.
Terrible
Terrible. Purchased a window sill that looked like it had been stored under a bag of rocks. Scratches and dents all over it. Still waiting for a solution over a week later
July 26, 2025
Reply from Stevenswood - Edinburgh
I'm sorry to hear that we did not meet your expectations, your concerns are important to us, and we would love the opportunity to discuss this further and make things right.
We have your order details & will be in contact to help resolve your issue. However please feel free to send further details to customer.support@stevenswood.co.uk We hope to have the chance to provide better service in the future.
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh.
We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to our team in Edinburgh.
Great quality of windows and doors.
Great quality of windows and doors.
Outstanding service throughout from the the team at the Edinburgh branch and the delivery was quick.
July 3, 2025
Unprompted review
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh.
We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to our team in Edinburgh.
Sealed unit
Pleased with the service great company to deal with 1 week to get my order done window in thanks for that will definitely use again
July 25, 2025
Reply from Stevenswood - Edinburgh
Thank you for your kind review, we are thrilled to hear you had a positive experience with Stevenswood Edinburgh.
We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to our team in Edinburgh.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.