It was very nice to buy from such lovely owners, they were very helpful and efficient, my orders arrived promptly and they took the trouble to email me and keep me well informed. I will definitely... See more
Company replied
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Sally and Ellie are devoted to making shopping at Stick and Ribbon a delght. I have always found something different for any occasion. I get so many compliments on what I wear. A visit there ia a must... See more
Super liaison with the retailer, great speedy advice about size and fit and immediate despatch. Wonderful range of clothes which you don’t see other people wearing. I’m always asked when I’m wearing s... See more
Company replied
Following a review I made re lost dress which I had returned as unsuitable. The parcel had been lost in post due to wrong address which at the time I took partial responsibility for . The owner... See more
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Company details
Written by the company
Independent ladies clothing boutique based in the heart of Nottingham's city centre - find us online too!
Contact info
39-41 Bridlesmith Gate, NG1 2GN, Nottingham, United Kingdom
- 0115 941 4555
- style@stickandribbon.com
- stickandribbon.com
4.8
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stick & Ribbon
Thank you Gemma for your review and supporting a small business. x
Reply from Stick & Ribbon
Dear Georgina we respond to all emails that same day often within an hour of receipt. We have not received an email from you and have asked you to resend it so we can deal with your request. We find it disappointing that you give us a 1* review when we haven’t had the opportunity to help you. We are a really small business and we pride ourselves on excellent customer service as per other reviews. Please resend your original email and we will deal accordingly
Super liaison with the retailer
Super liaison with the retailer, great speedy advice about size and fit and immediate despatch. Wonderful range of clothes which you don’t see other people wearing. I’m always asked when I’m wearing something from Stick & Ribbon, where do you shop/where did you find that? One of my favourite go to places.
June 27, 2023
Reply from Stick & Ribbon
Thanks so much Lisa. Always a pleasure x
Reply from Stick & Ribbon
Thanks Sharon! xx
Great customer service responded to an…
Great customer service responded to an enquiry very quickly (sunday morning)
Love my Hale Bob dress thank you
May 17, 2023
Reply from Stick & Ribbon
thank you Louise, pleased you are happy with your dress x
Packaged nicely and Quickly processed…
Packaged nicely and Quickly processed order, sizing explanation spot on- both items fitted!
May 17, 2023
Reply from Stick & Ribbon
Fabulous! Thank you for your review. Enjoy your purchases x
Beautiful scarves, great service!
I bought two Frnch scarves after they had sold out everywhere online and was delighted to receive them within 36hrs, all prettily packaged. It's definitely a nicer experience to shop from small UK businesses rather than give my hard earned money to Amazon! :D
April 16, 2023
Reply from Stick & Ribbon
Fabulous! Thank you so much for supporting a small family run independent business. Enjoy your scarves!
Excellent personal service and a great…
Excellent personal service and a great product thank you xx
March 20, 2023
Reply from Stick & Ribbon
Thanks Julie! x
Simply The Best
The item I was interested in is not being sold anywhere in the US that I could find, so I could neither order it from anywhere in the country where I live, much less send an e-mail with the questions I had about the sizing of it. The terrifically helpful people at Stick & Ribbon not only answered my question--immediately after receiving the e-mail, it seems--but one of the owners went so far as to e-mail a photo of herself wearing it so that I could gauge the length and fit. Never in all my shopping experience (and I have a LOT of shopping experience) have I received this kind of service and assistance. I've since ordered the item and cannot wait to receive it. Long story short: Stick & Ribbon is, in the immortal words of the great Tina Turner, simply the best!!!!
February 11, 2023
Reply from Stick & Ribbon
Stacey, we can't thank you enough for that amazing review! Your kind words brought a tear to our eyes - we always aim to give the best service we can possibly provide and we are so thankful that you appreciated us going the extra mile. Enjoy your purchase and we look forward to being of service to you again in the future. Sally and Ellie x
Such a great shopping experience with…
Such a great shopping experience with Sally. Went specifically for a new pair of jeans. What choice and expertise.
Also picked up 2 beautiful pieces in sale.
Thank you
February 10, 2023
Unprompted review
Reply from Stick & Ribbon
Thank you Rachel, that's so kind of you. It was lovely to see you and have a great time at the party! x
Great quality products and always…
Great quality products and always beautifully wrapped. Posted quickly and always excellent service. Probably just as well I don't live locally or I would have no cash whatsoever by now!!
November 28, 2022
Reply from Stick & Ribbon
Thank you so much Jaime, really appreciate you taking the time to review us. So happy you love the service too! x
Great service; love the clothes
Great service, very knowledgable team. Prompt replies and fast delivery.
November 1, 2022
Reply from Stick & Ribbon
thanks Jenny x
Honest opinions
Honest opinions given and both staff members helpful and generous with their time.
A lovely personal shopping experience.
October 1, 2022
Reply from Stick & Ribbon
thank you Marie, that's really kind of you. Look forward to seeing you again soon xx
Great customer service
Expert, friendly service from a shop filled with fabulous items. Big thumbs up to Stick & Ribbon 👍👏
September 21, 2022
Reply from Stick & Ribbon
thank you Jill and thank you again for your order x
Reply from Stick & Ribbon
Thank you for your review. Greatly appreciated. Enjoy your dress! x
Love my rails jacket from Stick &…
Love my rails jacket from Stick & Ribbon. Fantastic service. Ordered the jacket in a small, immediately received an email to say that the website showed inaccurate stock and sadly not in stock. Offered XS or immediate refund. When I explained my size L, helpful advice was given, saying that they XS would be the right size in their opinion. Received jacket two days later and it was perfect. I love it! Thank you!
August 29, 2022
Reply from Stick & Ribbon
Hi Vanessa, thank you so much for taking the time to post a review. So happy you are pleased with our service. We take great pride in offering our online customers the same service you would receive in store. Enjoy your jacket! xx
Perfect shop, perfect service :)
I visited this shop last month and I had an ace experience :) the girls were lovely and the t-shirt is the best t-shirt I own!!
Will definitely return !!!
August 19, 2022
Unprompted review
Reply from Stick & Ribbon
Thanks Cat! Really appreciate this. So pleased you love your t-shirt! See you soon xx
Great clothes and fantastic staff in a…
Great clothes and fantastic staff in a lovely unique shop.
May 8, 2022
Reply from Stick & Ribbon
Thanks Vivien x
Fabulous service
Fabulous service, terrific clothes. Love my fix from Sally. Keep doing what you do brilliantly. Good luck with the new shop xx
April 26, 2022
Reply from Stick & Ribbon
Thanks Sam, always a pleasure! See you soon x
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