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Stillvibe Reviews 3

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TrustScore 3 out of 5

2.8

Cell Phone Store
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Company details

  1. Cell Phone Store
  2. Sunglasses Store

Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

I ordered headphones from your company and requested an refund

I ordered headphones from your company that took an unreasonably long time to arrive. Upon receiving them, I was disappointed to find they were of poor quality. I followed your website's return policy and initiated a return via email.

Your customer service response was extremely unsatisfactory. After a lengthy delay, you offered to send a replacement instead of providing return instructions. When I declined this and requested a refund, your communication ceased. I reached out multiple times before finally receiving a response denying my refund due to the return window closing. This is unacceptable as your company's delayed response is directly responsible for missed deadline.

I am appalled by your customer service and will be filing a complaint with the Better Business Bureau.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Never received goods

Never received goods, ordered them on the 24th June 2024 and not received any correspondence since. When I enter the order number into the Still Vibe website it says invalid. #2774

I would like a full refund ASAP

June 24, 2024
Unprompted review

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