Stirling Mortgage Shop Reviews 704

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting that the team is always available to provide clear advice, explain options patiently, and proactively secure the best possible rates. Consumers frequently mention the excellent user experience, emphasizing the efficiency and ease with which their mortgage needs are handled. The company is also commended for finding the right lenders at competitive prices, even in complex situations, and for their transparent communication, ensuring no hidden costs.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting its professionalism, efficiency,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers appreciate the excellent... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight how... See more

Price

Consumers consistently find the pricing to be positive. Many reviewers highlight that the company always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended by a colleague and journey was smooth from smart to finish Ricky really knows his stuff and waa happy to walk us through our options and answer any queries we has. Thoroughly professio... See more

Company replied

Rated 5 out of 5 stars

Ricky and the team were a great help in organising our mortgage renewal, ensuring we got the best price available - which included reapplying several times as interest rates kept changing! We came... See more

Company replied

Rated 5 out of 5 stars

Jonnie has always been on hand to offer sound advice on the best mortgage deal. He always gets in touch in plenty of time and provides sound advice based on his excellent and vast knowledge of the be... See more

Company replied

Rated 5 out of 5 stars

I have been using the Stirling Mortgage Shop for over 10 years now for all my mortgage renewals, and I wouldn't go anywhere else. The service is consistently perfect. Ricky is always on the ball, pro... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

704 reviews

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Rated 5 out of 5 stars

5 star review for Jonnie at Stirling…

5 star review for Jonnie at Stirling Mortgage Shop. So quick & easy to deal with, takes all the stress out of finding a mortgage & always supports you to get the best deal.

April 8, 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Ashleigh! Glad we could help you again. Jonnie

Rated 5 out of 5 stars

The guys at Stirling Mortgage Shop have…

The guys at Stirling Mortgage Shop have been brilliant with me can’t recommend them highly enough.

April 8, 2026
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Reply from Stirling Mortgage Shop

Cheers Brian, thanks for sharug your feedback and for working with again on your mortgage. Jonnie

Rated 5 out of 5 stars

Thanks Jonnie!

Jonnie made the whole experience very easy and quite enjoyable too.

November 13, 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Great to hear, Joseph! Thanks for choosing Stirling Mortgage Shop, Jonnie.

Rated 5 out of 5 stars

Great service

The process was so easy and no stress at all. Advice was given clearly but yet no obligation to pick one option over another, that was left to us.

April 8, 2026
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Reply from Stirling Mortgage Shop

Thanks Tommy, delighted to hear you are happy with our work!

Rated 5 out of 5 stars

Great service and advice

I have always had great service from the Stirling Mortage Shop.
Jonnie helped when I first took out a mortgage and kept this clear while securing a good deal that matched my needs. This has continued any time my rate needs renewed and has continued to give great adivce. I would highly recommend their services.

April 8, 2026
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Reply from Stirling Mortgage Shop

Thanks for this David, delighted that you are happy with our service. Cheers Jonnie

Rated 5 out of 5 stars

Once again Jonnie and the team were…

Once again Jonnie and the team were amazing. This is the 3rd or 4th time we've used them and every time they've gone above and beyond. We would highly recommend, as they've saved us thousands over the past 4 years.

April 8, 2026
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Reply from Stirling Mortgage Shop

Great to hear Chris, thanks for working with us again! Jonnie

Rated 5 out of 5 stars

Great service

Sorted my last two fixed term mortgages with no issues.

Discussed all options and provided the best advice both times.

Highly recommended.

April 8, 2026
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Reply from Stirling Mortgage Shop

Thanks Tim! Glad we could help you out again. Jonnie

Rated 5 out of 5 stars

Contacted Stirling Mortgage Shop for advice re remortgaging

Contacted Stirling Mortgage Shop for advice regarding remortgaging.
Very professional service throughout. Options very well explained. Seemed very knowledgeable in the field. All information and advice provided very quickly and mortgage arranged with minimum of fuss. Continued to advise throughout the process and able to answer questions and adapt application as required. Excellent guidance throughout and very approachable and down to earth advice.
Fees were explained at the outset and no hidden costs. Very reasonable brokerage fees.
Happy to recommend this company.

April 8, 2026
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Reply from Stirling Mortgage Shop

Thanks Fraser, we are really pleased to hear you are happy with our service. Cheers, Jonnie

Rated 5 out of 5 stars

Jonathan ensured he explained…

Jonathan ensured he explained everything clearly and was always available to answer any queries we had.

March 10, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for you review, it is very much appreciated! Stirling Mortgage Shop

Rated 5 out of 5 stars

Knowledgeable, Friendly & Reliant

Jonnie and his team are very knowledgable friendly and reliant and that’s just what you need so look no further.

April 8, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Ashley, glad we could help you again and I am delighted you are happy with our work. Jonnie

Rated 5 out of 5 stars

Stirling Mortgage Shop

Jonnie is very knowledgeable and straight to the point with his mortgage advice. I was at a very tricky point in my life when I first approached Stirling Mortgage Shop and was so unsure of my options, Jonnie & his team took all of this on board and found me the right mortgage to suit my needs..I’ve renewed my mortgage 3 times since and the advice I’ve received has been brilliant and my mortgage continues to be well fitting to my needs.

April 8, 2026
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Reply from Stirling Mortgage Shop

Wow, thanks for this! I am pleased you are happy wth our work, and thanks you for sharing. Jonnie

Rated 5 out of 5 stars

Easy to deal with, honest and transparent.

They are transparent and proactive in finding the best possible deals available. Easy to deal with and put clients welfare at the forefront.

April 8, 2026
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Reply from Stirling Mortgage Shop

Cheers Scott, great to work with you both again. Jonnie

Rated 5 out of 5 stars

Reliable and straightforward advice

Appreciate the reliable and straightforward advice from Jonnie. Have worked with the company for years - and have never hesitated recommending to friends and family.

April 8, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for your kind words, Mathew. We appreciate you keep coming back and refer your friends to us too! Jonnie

Rated 5 out of 5 stars

Jonny is always the same

Jonny is always the same. Great service and he always wants and knows what’s best for us. Never lets us down.

April 8, 2026
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Reply from Stirling Mortgage Shop

Cheers Michael, appreciate the feedback! Jonnie

Rated 5 out of 5 stars

Jonnie has always been on hand to offer…

Jonnie has always been on hand to offer sound advice on the best mortgage deal. He always gets in touch in plenty of time and provides sound advice based on his excellent and vast knowledge of the best mortgage products available on the market.
I highly recommend Jonnie and stirling mortgage shop.

April 8, 2026
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Reply from Stirling Mortgage Shop

Thanks very much David, it is very kind of you to share and I am delighted we could help again. Jonnie

Rated 5 out of 5 stars

Stirling Mortgage Shop Highly Recommended

I have used Stirling Mortgage shop for a several years now as being a self employed person with a Ltd Company they were able to provide me with a specialised service that your normal high street mortgage lenders could not. Excellent service and mortgage products were provided by Jonny each and every time I have used their services. Service is prompt, accurate and always spot on with great options provided. Have recommended to others also. I Highly recommend Stirling Mortgage Shop.

December 4, 2025
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Reply from Stirling Mortgage Shop

Thanks very much Stephen, I am grateful you have chosed to work with us over the years and appreciate your lovely words. Jonnie

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