Stitch Fix UK Reviews 4,756

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

i have never had a bad box from stitch fix. the stylists have always kept my profile and preferences front and centre and have always picked clothes and accessories that complement that. The clothes a... See more

Rated 5 out of 5 stars

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in m... See more

Company replied

Rated 4 out of 5 stars

The clothes/items received are always a good mix. I've never had a box where I didn't keep any of the items. This means I essentially don't need to shop for clothes anymore, which is perfect for me. T... See more

Company replied

Rated 3 out of 5 stars

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Stitch Fix UK Personal Stylists send clothing for you, hand-selected for your size, style & price range – no subscription required. Visit now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Another great box!

The company takes my views on board and offers me an opportunity to be surprised and yet planned.
I love the quality of the product and options to change your mind.

May 12, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear and we're glad our service working well for you :)

-Stitch Fix

Rated 4 out of 5 stars

Jeans and tops were amazing

Jeans and tops were amazing, dresses a little short waisted and not much room up top

May 14, 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad to hear the jeans and tops worked well but it's a shame the dresses didn't work out. If you have any sizing concerns, please feel free to note this feedback in the checkout or you can send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 5 out of 5 stars

Great experience so far

I've had one delivery and so far so good. The clothes sent weren't too off my usual style, so nothing too wacky, but were different enough to feel I was trying something new.

Very impressed so far

May 8, 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad to hear this Rachel and if new styles is what you'd like to see more of, be sure to leave requests and feedback in the previews too!

-Stitch Fix

Rated 5 out of 5 stars

Great experience with the clothe…

Great experience with the clothe syling! I love each one. Fast delivery and paxkaged well nd hope you might want to stle each one.

May 13, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that feedback and we hope you were able to keep some of those items!

-Stitch Fix

Rated 1 out of 5 stars

I was excited to try Stitchfix after a…

I was excited to try Stitchfix after a friend recommended them but I have been disappointed. As others have said - no account was made of my styling requests and I have been sent drab and unflattering items of clothing. I was really hoping to fill my wardrobe with lovely basics but it hasn't worked out. Back to Shein I go!

May 15, 2023
Unprompted review
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Reply from Stitch Fix UK

We appreciate you letting us know your Fixes missed the mark Helen. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

Really great concept

Really great concept, good clothes. Already recommended to a friend.

May 13, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear. Be sure to refer your friend to us as well so you both get £15 towards your next Fix!

-Stitch Fix

Rated 1 out of 5 stars

Disappointed and boring

You are sent a variation of the same thing over and over again, eventually I stopped looking forward to it because I was bored. I was never sent items similar to what I chose from the daily choices so I was disappointed. I don’t like to complain but they missed the mark with getting my style on point.

May 14, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Rebecca, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 4 out of 5 stars

I want a professional look rather than casual look

I didn't like any styles provided online, and I was surprised to know that they just packed my package and dispatched it. I thought I would have been given more choice before sending them.
Most of the items looked lovely but as I am putting on weight around my belly most of them didn't fit me. Also the style was not my favourite, I like more conservative look, so I work in the office on a laptop and I want to look professional. Also the one-piece was very short for me, I meant to wear one piece dress when I play the piano on stage etc. I only have maxi-sized dress. It's also not a good timing for me to buy anything at the moment as the company is struggling at this time, but if I had confidence in my finance I want to carry on.

May 12, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix. It can take us a bit of time to understand your look, and we'd love another chance to style you. if you are open to trying again soon, please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 5 out of 5 stars

Love your wardrobe!

I just love Stitch Fix. I’ve been using it for about a year and my wardrobe is now full of beautiful, stylish, unique pieces that feel like they represent me. I love how you can give feedback and influence what they send. Everything fits like a glove which doesn’t happen when I shop for myself. You set your own price range so you stay in budget and now I rarely shop between fixes because I know I won’t find anything as nice for myself. Highly recommended.

May 12, 2023
Unprompted review
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Reply from Stitch Fix UK

We're really glad you've been able to get some great items!

-Stitch Fix

Rated 5 out of 5 stars

So far so good!!

So far so good. Im useless with fashion so decided to get help in the form of stitch fix and I have not been disappointed yet. My stylist is quickly getting to know my style and is showing me more and more relevant bits of clothing each time and I am quickly replacing my old clothes and getting lots of compliments when people see me in the new stuff so thank you!🤙🏻

May 14, 2023
Unprompted review
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Reply from Stitch Fix UK

We're really happy to hear the new items we've sent are working well for you Andrew. Feel free to ask your stylist to also send items that might add to what you already own too!

-Stitch Fix

Rated 2 out of 5 stars

The beginning

The clothes were beautiful, but the colours drab with too much emphasis on warm jumpers which is great for winter , but not as we are coming up to Summer and warmer weathers . I hadn’t realised my own emphasis would be the actual clothes sent to me .

May 13, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Jean, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 1 out of 5 stars

so disappointing

I was so excited to try Stitch Fix which my friend recommended. I’ve had 2 fixes now. The first I got a great pair of jeans & a top but the rest of the items were disappointing (one had holes all over it - a sheer material - couldn’t believe it was sent ti me - and I never even got an apology /explanation for that). I opted to change stylist for my 2nd fix and all 5 items i just rolled back into the box and sent back. I really don’t feel like it was curated for me- some drab boring pieces and some awful tops I wouldn’t even let my mother wear!!. There’s no way to know who the stylist was, their experience or actually their qualifications so I don’t feel assured about who has dealt with fix. I spent a lot of time thumbs up and thumbs down styles on the app so I was really annoyed that a skirt I’d thumbs down was coming in my 2nd fix!!! My feedback after my first fix was that it was too mumsey and boring and then I just got more of the same. Aside from the jeans & top, which were great, I sense that the items they have in their repertoire are last seasons / unsold stuff that they buy in. I think the model is amazing but I just don’t think it does what it says on the tin. I didn’t have one interaction with a real person or a real name and I just don’t believe there are real stylists behind it all. It’s a shame as I could have been reeled in hook line and sinker if was as bespoke as it should have been and I hope that another company see the gap in the market and roll out a more personal service which I’d be willing to pay more for.

May 11, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Cam, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk.

Just so you are aware, your styliss leaves a note for each Fix you are sent and this is included in the envelope. You'll also be able to see the name of the stylist there too.

We hope to hear from you soon!

Rated 5 out of 5 stars

spot on this month

My most recent box was absolutely spot on. It’s great to receive clothes not avaliable on the high street. Quality of clothing is amazing and sizing is nearly always spot on. Love my stitch fix box

May 11, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that Beverley!

-Stitch Fix

Rated 4 out of 5 stars

Great service

Easy to use and if you take the time to answer the questions up front and add comments for your stylist , i have found it to be a really good match to my style and preferences. Saves a lot of time and offers some brands/styles which i might not have otherwise tried.

May 12, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

This is great to hear and we're glad you've been introduced to some new styles too!

-Stitch Fix

Rated 1 out of 5 stars

Disappointed

Asked for summer items and got all dark thick items some of which were overpriced.

May 9, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Moira,

Your Stylist should always be taking your fit and sizing preferences into account, and we're sorry that wasn't the case with your recent Fix. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 2 out of 5 stars

Was dissatisfied with last fix as I…

Was dissatisfied with last fix as I didn’t like anything sent. Most were dark colours and some were things I would never wear.

May 10, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix, Maggie. It can take us a bit of time to understand your look, and we'd love another chance to style you. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 1 out of 5 stars

Disappointed

I had a dress I had already purchased, a top made of horrible material and 2 dresses the same! Not a great fix and all went back.
Absolutely gutted!

May 2, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Victoria, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

Great if you don't enjoy shopping

I've used Stitch Fix a couple of times in the past six months as I hardly ever buy new clothes and hate shopping. Everything I've been sent has been great. I'll use every now and then going forward.

May 8, 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear that feedback John and we look forward to styling you in the future.

-Stitch Fix

Rated 5 out of 5 stars

Take the time to answer their quizzes

Take the time to answer their quizzes
My stylist Char has been killing it recently so make sure you're filling out when they ask you to review outfits on their website.

May 5, 2023
Unprompted review
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Reply from Stitch Fix UK

This is awesome to hear Joseph. We'll be sure to pass the feedback on to her!

-Stitch Fix

Rated 5 out of 5 stars

Great Choices!

All of the items were lovely. They were not necessarily what I would have chosen but when I tried them on I was surprised at how good they looked. Great choices!

May 6, 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad to hear you loved those items and also that they brought something new to your style!

-Stitch Fix

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