AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!
Based on my experience, I would advise extreme caution before paying any reservation fee or deposit. Do not hand over any money until you have seen clear evidence that any agreed repairs have been completed.
I was asked to pay a reservation deposit without being told it was non-refundable. I was also told that the sale price would not be agreed until the vehicle had passed its MOT.
When the vehicle failed its MOT, I made it clear I would not be taking the car until it was repaired as I was travelling to France. I was assured that the advisory items would be repaired by an agreed collection date. Unfortunately, those repairs had not been completed as promised. They wanted me to collect the next day, but having checked the MOT records it had not been repaired as stated.
I feel completely scammed and appalled at this customer service. Make sure you check the MOT records online as they outright lie.
The most disappointing part of my experience was the customer service. I made it clear from the outset that I needed the car by a specific date because I was due to travel with my 3 children. I was also promised that someone would collect me from work with the vehicle, but nobody arrived. My calls then went unanswered, and when I eventually spoke to staff, I was shouted at by two members of the team before the call was ended.
Overall, I found the experience deeply distressing, unprofessional and as the last review said, I look forward to starting legal action.