Always a good experience with StockX, I’ve shopped with the company for a few years now. No serious complaints with service or shipping. What I don’t like is the constant price changes on the product... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Reviews shaping this summary
Me and my husband bought the same pair of shoes and his price was $100 and my price for a smaller shoe was over $300 bucks. I don't understand why I have to pay way more for a smaller size. And I buy... See more
Company replied
I felt that the whole process was seamless and clear. Easy to understand and make bids or purchases. The whole catalog is easy to see and navigate. From the very simple display and filters to how ever... See more
Stock X is one of the few remaining companies with outstanding customer service. I have only had one or two experiences where I needed their help and both times they were helpful and resolved my issue... See more
Company replied
Company details
About StockX
Written by the company
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
How It Works
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.StockX Verified
Every item sold on StockX goes through our proprietary, multi-step Verification process, or comes directly from a StockX Verified Seller who has met StockX's rigorous standards for condition, safety, and security. Items verified by StockX are shipped from Sellers to our Verification Centers, where our global team of experts uses a rigorous, multi-step verification process. Items from StockX Verified Sellers are shipped directly from the Seller to you. Sellers in this program must meet StockX's rigorous standards for safety and security by following a strict set of policies and standard operating procedures.Learn more about our Verification process here.
The Power's In Your Hands
Buying on StockX We don’t determine the price, you do. As a live marketplace, StockX empowers you to Bid and Buy at real-time prices that reflect the current demand.
Shop Now
What's Else Are People Saying?
"The approach solves a longstanding problem of high-end peer-to-peer trading: trust." - The Wall Street Journal
StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. The disruptive model affords unparalleled access and transparency powered by real-time data empowering buyers and sellers to determine and transact based on fair market value. Read more about StockX. Questions? Learn more and chat with an agent in our Help Center.Our Buyer Promise
A Verification Process You Can Trust
At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods.
Learn more about our Buyer Promise here.
Contact info
1046 Woodward Ave, 48226, Detroit, United States
- stockx.com
4.2
Great
261K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service always!!!
May 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Blue Stan Luxes!! - stock x came through
Stock X authenticity crew found an issue with the first pair, and lined up an exact pair immediately. Shoes are in amazing condition, great deal. Box was DOA but they made up for that tenfold. Thank you!
May 10, 2026
Reply from StockX
Hey there Adam.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
Reached out to customer service…
Reached out to customer service representative that assured me that I could cancel this transaction. When I checked back a few days later a different representative told me it was too late as the package had already been shipped to cancel even though the cancellation was placed 5 days before it was shipped.
May 19, 2026
Got a great pair of kicks for a steal…
Got a great pair of kicks for a steal during no seller fees promotion. My order arrived in less than a week as advertised. Awesome job, StockX.
May 18, 2026
I was extremely satisfied with my…
I was extremely satisfied with my purchase, the issue I would say I have is with the time it took for my purchase to get to me.
May 19, 2026
Product Packaging
The product was completely save inside the package, and it arrived within the given time date! It was exactly as described.
May 19, 2026
Good search-n-short functionality.
Good search-n-short functionality.
Would like a “Wish List” input area for currently unstocked brands and items
May 14, 2026
Reply from StockX
Hey there, Derrell.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible.
Thank you for sharing your experience with us; it helps us improve day by day!
Warm regards,
StockX.
The item is broken
The item is broken and I report to Customer Services but still dont have any refund and return instruction provided.
Order No.: 03-06QHHX3ART
May 18, 2026
Reply from StockX
Hello there, Chi.
Thank you for sharing your feedback with us. It is highly appreciated!
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience. We truly regret that our email response time was longer than expected and that we did not reply as quickly as you needed.
Please keep in mind that our support teams handle a high volume of global inquiries daily, and we address each case meticulously in the order it was received to ensure accuracy. While this can occasionally cause a temporary backlog and stretch our turnaround response times, we are constantly scaling our support channels to provide the prompt service you deserve.
If you have an active case and are still waiting on a resolution, please reply directly to that email thread or verify its status at https://stockx.com/help/contact so we can ensure it is being handled by a specialized agent. We will always be here for you!
Warm regards,
StockX.
Great service
Great service
Clear information on dispatch
Kept informed from start to delivery.
May 19, 2026
All was how expected
All was how expected. Arrived earlier than The says.
Perfect. High quality of the product ( shoes)
May 19, 2026
Always trusted products/ the…
Always trusted products/ the professionally sent and packed and on time
May 10, 2026
Everything was perfect
Everything was perfect! 100% recommended fast process and delivery was faster than expected love it!
May 18, 2026
Reply from StockX
Hey there.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible.
Thank you for sharing your experience with us; it helps us improve day by day!
Warm regards,
StockX.
Had the shoe in the size I wanted for…
Had the shoe in the size I wanted for the price I was willing to pay. What more can you ask for?
May 19, 2026
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