Stonebridgeprotect Reviews 37

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

It was a very smooth and easy experience for us. Onur had been very professional and equally friendly. He was able to explain the process with ease and the various benefits for each plan. He had also... See more

Rated 5 out of 5 stars

Onur Saliah Has been incredible helpful with setting up my house, content, life and critical illness insurance. He really went the extra mile to support me to customise the insurance to my needs. I hi... See more

Rated 5 out of 5 stars

Great service from start to finish, prompt, friendly and professional. Will be recommending to friends and family. Thank you Alix!

Rated 5 out of 5 stars

Onur was really friendly, helpful and professional throughout the whole process. We never felt pushed or pressured at any point, and he took the time to explain everything to us and answer our many qu... See more

Company details

  1. Life Insurance Agency

Written by the company

Stonebridge Protect is an insurance broker specialising in life insurance, critical illness cover, income protection and home insurance. We are dedicated to creating a meaningful, long-term relationship with our clients that is based on understanding, clarity and integrity. Our expert advisers realise that the financial side of life can be complex, which is why we work hard to get to know you and your aspirations through careful and detailed consultations. This enables us to provide quality advice services and practical pathways to help you find the right policies for your circumstances. Our team are happy to meet at a day, time and location most convenient to you, and these meetings are usually arranged by prior appointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

37 reviews

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Rated 5 out of 5 stars

Great company

Great company - Alix who assisted me was really kind and helpful, she listened and offered advice where needed, there was no pushing or pressure for certain products. I got my quotes back really quickly and was given the time I needed to choose, once chosen everything was set up super quick and easy. Alix made the process really easy and wouldn't hesitate to recommend.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Dean is fabulous!

Dean was fantastic helping myself and my partner secure our first property! I can’t reccomend him enough😊

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

I was called when I was told I would be and Alan was very helpful and knowledgeable. I needed specific life insurance which would cover existing illnesses, which was no easy feat for him! He kept me updated the whole time and not only found the right insurance for me but also at a reasonable price. We would definitely recommend.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Totally satisfied

Mark was friendly, professional, knowledgeable, kept in touch throughout application. I wouldn't hesitate to recommend stone bridge protect.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Mark Rose was fantastic

Mark Rose was extremely thorough, not pushy at all, listened to all my needs to protect me and my family, and went the extra mile to ensure everything was tied up properly and on time. I can't recommend him enough.

November 20, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks for letting us know about your experience, great to hear.

Rated 5 out of 5 stars

I received a great service from Onur…

I received a great service from Onur Saliah. He called when he said and accommodated calls to suit me. He continued to touch base, even though it took a while for the underwriters. He was very knowledgeable about the products and answered all my questions. Thank you.

November 18, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks for letting us know about your experience Katie, great to hear this.

Rated 5 out of 5 stars

Professional and kept updated

Mark Rose was professional and sourced my life insurance quickly and kept me updated throughout.

October 14, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks so much for your feedback

Rated 5 out of 5 stars

Life insurance

We have recently taken out new life insurance with Mark Rose as our advisor. We clearly explained our circumstances and what we needed, and Mark has been very good from start to finish. He clearly explained every step of the process, good responsiveness and easy to reach with any questions. Would highly recommend.

September 27, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks so much for your feedback

Rated 5 out of 5 stars

Mark Rose

My husband has a few minor health issues which are unusual & Mark was most helpful in dealing with not only Zurich but also the doctors to obtain correct information to give us a policy we're happy with & he kept in touch with us all the way through so we knew what was going on.

September 24, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks for sharing Shelley

Rated 5 out of 5 stars

Highly personal and responsive service

I have received insurance advice from Jules Burgess-Wilson of Stonebridge Protect for several years now. Jules helped set up a corporate life insurance policy (and trust) and a couple of medical insurance policies with different providers. This year I moved to a new company I’d set up and I asked Jules to help me transfer my corporate medical insurance policy from the company I was then with, to my new one. Poor Jules! She didn’t know what lay ahead! These transfers had not been difficult to do in the past, but because of changes to the insurer's systems and processes, Jules found herself working on the transfer for over two weeks, talking to different people at the insurer, exchanging many messages and, of course, having to deal with an increasingly worried client (me) on the phone. I was so grateful to Jules for her patience and persistence in handling this. She managed to make the transfer happen (when I had begun to fear that it might not, which would have resulted in substantially increased premiums and loss of my existing underwriting). I really felt that Jules had my back throughout this process and I was very grateful for her kindness, patience and persistence. What I’ve experienced is not just a really positive result, but also a highly personal and responsive service, something I’ve not had with any other insurance broker. Thank you Jules for taking care of me so well.

September 12, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks for sharing your experience! Great to hear this.

Rated 5 out of 5 stars

first time buyers

As first time buyers we approached Stonebridge for some guidance in the best life insurance. During the completion I was going through some medical stuff and Alix was lovely, letting me know what type of cover I was able to get and be there to answer any questions I had along the way.

June 19, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thank you Phillipa, always great to hear feedback about our service.

Rated 5 out of 5 stars

From the moment I spoke to Alan

From the moment I spoke to Alan, he understood my requirements and presented the best options for me. He took time to run through all my options and has been in regular communication, providing updates, even if there was nothing to update. I can not recommend him highly enough

June 12, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks very much for sharing your experience with us Hannah :)

Rated 5 out of 5 stars

Great experience

Mark has been extremely professional polite and helpful throughout the entire process. He always kept me up to date with everything that was happening, going above and beyond to get things sorted quickly for me, which I really appreciate.
Thank you again Mark for all your help

July 1, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks so much for your feeback Jen, we really appreciate it and will make sure Mark knows you have left this.

Rated 5 out of 5 stars

I have always found my advisor Jules…

I have always found my advisor Jules Burgess-Wilson exemplary.. Personally, Jules has provided me with product that I have needed and also provided for friends and colleagues. Her approach is bespoke, attentive and caring. Jules always listens and takes note of people’s needs and is brilliant at providing product across the generations. She not only provides a product to suit but also value.
I wouldn't hesitate to recommend Jules.

June 20, 2024
Unprompted review
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Reply from Stonebridgeprotect

Thanks for sharing your feedback on our services and Jules in particular, Jacqueline, we really appreciate you taking the time to do that.

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