We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more
I ordered a dinnerware set that I was very excited about and upon receiving unfortunately was not going to work for our family. Had to much of a matte finish. However, costumer service was quick to... See more
For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs fo... See more
4.5
Excellent
463 reviews
Asks customers to review
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Replied to 55% of negative reviews
Typically replies within 1 month
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Quality and efficiency
Quality items, quick and efficient service. Received replacement items in a very timely manner.
May 29, 2024
Love the stoneware
Love the stoneware. One dinner plate arrived chipped, waiting on a replacement which has been shipped.
May 28, 2024
Good customer service
Stone+Lain responded promptly to my inquiry and settled an issue for me in a timely manner.
May 9, 2024
Order never showed..
I love the product as I’ve ordered it twice before, however this shipment has not made its way to me yet. I’ve heard back from the company once and never again. I still don’t have my order.
Update: received the order, great product
April 20, 2024
Reply from Stone Lain
Hi Samantha,
thank you for contacting us and bringing this to our attention.
We apologize for the delay in shipping. According to the tracking number previously provided to your order, the packages have been delivered. If there are additional issues, please let us know.
Have a good day,
Stone + Lain Team
I can't say enough about customer…
I can't say enough about customer service! I broke a plate I was able to get a replacement. In my original order there was breakage and they sent me new pieces. I love the plates and bowls such good quality. The green is beautiful.
April 12, 2024
Brasa set
Beautiful product, fast shipping, nothing broken during shipment! Bowls are smaller than what I’m used to but still work for me. I don’t know about the longevity as these are new. Hopefully last longer than other reviews on here. Other than that, loving the look and feel! Just buy them, you won’t regret it.
April 1, 2024
Pleasant experience
Easy to find product and order. Check out was also easy. Following tracking and timely delivery was fantastic. Great experience with this company.
March 24, 2024
Beautiful set!
March 23, 2024
Shipped quickly and well packaged
Shipped quickly and well packaged. Dishes are perfect for my needs. Great color
February 22, 2024
I broke one of my dinner plates
I broke one of my dinner plates. I contacted Stone Lain's Customer Service Department. They created an Invoice for me to order one new replacement dinner plate. The dinner plate arrived quickly and in great condition. Thank you for assisting me in keeping my 12 service set in proper order for guests! I am a huge fan of Stone Lain products and their customer service after the sale!
February 26, 2024
Love the green!
Received these dishes very well packed and they are really pretty / love the green. Sturdy and heavy , only had them out of the box for a few days so I haven’t really got to use them much to see how while they hold up will update review if needed.
February 16, 2024
Several of the dishes we received were…
Several of the dishes we received were chipped.
February 16, 2024
Reply from Stone Lain
Hi,
thank you for the feedback. We are sorry to hear that you have received chipped items.
We will be happy to send you replacement pieces. Please reach out to "support@stonelain.co".
Have a good day
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