Stone Tile Depot Reviews 

828
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, professionalism, and proactive approach of the staff, who go above and beyond to assist with orders and resolve issues promptly. Many people appreciate the fast delivery and the careful packaging of products, ensuring items arrive intact and without damage. The quality and beauty of the products are frequently mentioned, with consumers expressing satisfaction with their purchases and the overall shopping experience. However, some customers also noted issues with delivery, such as items being left in inconvenient spots or delays in reshipment processing. A few other people also felt that the product received did not match samples or descriptions, citing discrepancies in tile size, color, or the presence of mesh backing not suitable for their needs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and appearance of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and timely shipping,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team as awesome, excellent, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are friendly,... See more

Order

Customers report positive experiences with the ordering process, finding it quick, easy, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... See more

Company replied

Rated 5 out of 5 stars

Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... See more

Company replied

Rated 5 out of 5 stars

ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... See more

Company replied

Rated 5 out of 5 stars

I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more

Company replied



Company details

  1. Tile Store
  2. Natural Stone Supplier

Information provided by various external sources

High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!

Stone Tile Depot - Direct From Factory

Written by the company

Low Price Guarantee
If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

828 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(828)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and beautiful products

My client wanted a specific tile for her bathroom and we needed it quickly. Kathy was instrumental in helping me get the order placed for the correct product, and processing it, and working with John to expedite it to get shipped out extra quickly. I am so grateful. I would highly recommend this company. Incredible customer service. Thank you. Sue (Interior Designer)

May 11, 2026
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Sue,

Thank you for your support, We truly appreciate your business and looking forward to serving you again.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Great quality, great result

Found these "marble" porcelain tiles online. We were replacing a small amount of old wood baseboard after a remodel. Great choice!

April 13, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Ellen,
Thanks for choosing us, We appreciate the opportunity to serve you.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Matt was very responsive and helpful…

Matt was very responsive and helpful throughout the tile selection process. He ensured the samples arrived timely and pulled together a quote quickly. Super helpful!

May 12, 2026
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Nate,

It has been our pleasure to serve you, and we hope we see you again soon.

Best Regards,
JJ
Syone Tile Depot

Rated 1 out of 5 stars
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Sanjeev,

I am sorry to hear that you weren`t pleased with the delivery of your otder and we will contact the freight company to investigate why there has been a mishap on your delvery. However,, we will offer you $150.00 refund to compansate for your disappointment. This refund will appear on your Credit Card in few days. Please accept our apology.

Best Regards,
JJ
Stone Tile depot

Rated 5 out of 5 stars

Excellent Customer Service

Matt was really helpful in finding us a less expensive shipping option for our tile. The tile arrived quickly and safely. We appreciate all his help.

May 11, 2026
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Tara,

Thank you for your comments. Appreciate your business.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Great Customer Service!

The Customer Service via the phone to place my small order was amazing especially since I had a smaller order that was still handled with great care. I really appreciated the updates for the shipment as well!

April 13, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Kelly,

Thak you for your business, looking for ward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Great customer support, quality products, and quick to respond.

I was pleasantly surprised to find their sample was a whole tile. I typed in wrong zip code on form and a person responded quickly to get the correct one. Professional, quick, and quality.

April 7, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Suzanna,

It has been our pleasure to serve you, and we hope we see you again soon.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Good product and price.

Good product and price.

April 7, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Dan,

Thank you for your business and we are looking forward to working with you in the near future.

Best regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Beautiful tile!

I only ordered one sample to put over a gap in the blinds in my bedroom and it worked pretty well. The tile is beautiful and simple in design, which is what I wanted. I was grateful that I could order just the sample and did not have to have a larger project in the works, which would necessitate a large order. The ordering and delivery process was seamless.

April 3, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Dear Judy,

Thank you for your support. We truly appreciate your business and look forward to serving you again.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Really excellent service

Really excellent service, great selection and prices, and fast delivery

April 3, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Patricia,

Thank you for doing business with us. We look forward to working with you again.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

The representative made sure I got the…

The representative made sure I got the tile when needed. The tile was great quality and the installer loved it.

March 25, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello hollie,

Thank you for choosing us. We appreciate your business.

Best Regards,
JJ
Stone Tile depot

Rated 4 out of 5 stars

Tile availability and reasonable prices…

Tile availability and reasonable prices are best qualities. Satisfying purchase.

March 25, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Helo Fred,

Thank you for your purchase. We look forward to working with you again.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Could not be more impressed and appreciative

John and team went above and beyond to save our project. Quick communication, immaculate service, and delivered our order with lightning speed. Highly recommend them and look forward to doing more business with them in the future.

April 19, 2026
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Dear Customer,

Thank you for your comments. We appreciate your business..

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

l ordered a sample

l ordered a sample. We really like it. We will be ordering once we have the money saved. Not sure if there are any sales.
Mine was mail order.

March 16, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Linda
Thank you for your business. Let us know when you are ready to purchase.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Website is well organized

Website is well organized, easy to use, fast shipping.

April 5, 2026
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Dear Customer,

We appreciate your business. Thank you.

Best Regards,
JJ
Stone Tile Deepot

Rated 5 out of 5 stars

So nice & helpful

So nice & helpful! Tile came super fast, too!

March 17, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Ginger,

Thank you for your business. Looking forward to working with you soon.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Delivery concern - resolved

Their policy is to leave the tile at the curb. My curb is very far from my house and it was very difficult to have it moved. However the company offered me a resolution that is more than fair.

March 10, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hell Kori,

I am very sorry to hear that you had a difficulty moving your order closer to your house. We really do not have a control of truckers delivery decisions. They always avoid backing up to a drive way not to damage anything alone the way. But no worries, We will refund you $150.00 for your troubles. Please accept our apology.

Best Regards,
JJ
Stone Tile depot

Rated 5 out of 5 stars

Anna in Customer Service

Customer Service, namely Anna. She was knowledgeable with tile type and ETAs. She assisted me in making the correct tile choice by explaining the difference between polish, matted and honed. She was patient, professional and understanding as I explained my timeline for delivery since I was working with a contractor. She assured me that the tile I chose was in stock and would be there for me when I was ready to place the order. She is an asset to your Stone Tile Depot customer-facing team!

March 12, 2026
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Gwendolyn,

Thank you for your business and we truly appreciate it.. Keep us in mind for your next project.

Best Regards,
JJ
Stone Tile Depot

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