Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... See more
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Review summary
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Reviews shaping this summary
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... See more
Company replied
ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... See more
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I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more
Company replied
Company details
Information provided by various external sources
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Written by the company
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Contact info
Pleasant Valley Road 25383, 20152, Chantilly, United States
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4.5
Excellent
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Shipping cost for 14 pieces of 5/8" x…
Shipping cost for 14 pieces of 5/8" x 1/2" x 9" glass liner tile was quoted at $200. No kidding.
November 4, 2025
Reply from Stone Tile Depot
Hello Patrick,
I am sorry for a high frieght cost, However, we fully refunded your purchase.
Best Regards,
JJ
Stone Tile depot
Excellent source for your tile needs
Excellent customer service. Quality product and very efficient delivery. This will be my go to source going forward.
November 3, 2025
Reply from Stone Tile Depot
Hello Steve,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Beautiful Terrazzo-Style Tile & Great Support
Great experience with Tile Depot! I purchased ceramic tile that looks like terrazzo and the quality is beautiful. Shipping was fast, delivery was smooth, and even though one item arrived broken, customer service handled it immediately. Highly recommend!
October 31, 2025
Reply from Stone Tile Depot
Hello Anamaria,
Thanks for choosing us. We appreicate the opprotunity to serve you.
Best Regards,
JJ
Stone Tile depot
Delivery was done professionally, no broken tiles …
Works great and the delivery was done professionally! I received my boxes by pallet and none of them were broken.
October 30, 2025
Reply from Stone Tile Depot
Hello Guillaume,
Thank you for your support. We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Dominique',
Thank you for your purchase. We appreciated your buisness.
Best Regards,
JJ
Stone Tile Depot
Ordering product was straight forward…
Ordering product was straight forward and simple. Communication was good. I knew when the product was on its way and when it was delivered. It was packed very well. Only down side was that shipping took a while.
October 28, 2025
Reply from Stone Tile Depot
Hello Gayle,
We are very sorry that you received your order late. Next time we ll be more vigilant.
Best Regards,
JJ
Stone Tile Depot
Wrong product shipped.
October 30, 2025
Reply from Stone Tile Depot
Hell John,
We refunded both of the charges back to your CC.
Happy Holidays...
Best Regards,
JJ
Stone Tile Depot
Very helpful vendor
Shipped a small sample order very quickly, and since I was under schedule pressures they stepped in for me when FedEx stalled the shipping process for several days. The order arrived when it was needed after the inquiries.
October 28, 2025
Reply from Stone Tile Depot
Hello Kendall,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depotss
Adriane was extremely knowledgeable and helpful
Adriane was extremEly knowledgeable and helpful
October 24, 2025
Reply from Stone Tile Depot
Hell Steven,
Thak you for your comments and looking forwarf to working with you again.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hell Troy,
Thank you and we appreciated your business.
Best Regards,
JJ
Stone Tie Depot
Victor was great!
Victor was great to deal with. Great experience overall.
November 6, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Sean,
Thank your for your purchase. We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
The team's patience with my quirky…
The team's patience with my quirky needs made all the difference!
November 13, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Adriana,
Thank you and we are always ready serve you.
Best Regards,
JJ
Stone Tile Depot
the wrong product was sent and i was in…
the wrong product was sent and i was in a time crunch so i was left with no choice but to buy elsewhere, the cost of shipping this was a little steep but its a heavy product that was sent. upon reaching out i was instantly refunded by John Mentese including the shipping cost and i want to thank him for making this experience 5 star!
November 14, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Barry,
We are very sorry for the wrong shipment. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tie Depot
Resolution for missing shipment
I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any questions I had, provided clear next steps, and followed through to ensure the issue was resolved promptly. His helpful and proactive approach made a frustrating situation much easier to deal with. Great customer service—thank you!
September 24, 2025
Reply from Stone Tile Depot
Hello Elaine,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great Packaging for Shipping
Great product. VERY WELL PACKAGED. I ordered a granite sample and it was extremely well packaged. Arrived quickly. I had ordered tiles from a different company a few years ago and they arrived broken - twice. I can’t see that happening with Stone Tile Depot because of how well they package their products for shipping.
November 2, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Happy Customer,
Thank you for your comments and looking forward to hearing from you again.
Best Regards,
JJ
Stone Tile Depot
Great Customer Service
Victor Uganda took person ownership of my issue and doggedly worked it until it was solved. Excellent customer service! Thanks Victor.
November 10, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Alan,
We appreicated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Absolute Black Granite
Price, customer service, and shipping were all fantastic but the granite sample that I purchased had too many mineral specks for what I use it for.
I laser engrave granite memorials and the absolute black that I received is very nice but doesn't meet my requirements.
October 10, 2025
Reply from Stone Tile Depot
Hello Steve,
I am sorry to hear that you weren`t happy with the sample you received. No worries, we are going to refund the charge back to your account.
Best Regards,
JJ
Stone Tile depot
Great selection of tile
Great selection of tile. I was able to match my existing tile.
Shipment was fast and well protected.
October 31, 2025
Unprompted review
Reply from Stone Tile Depot
Hell Shawn,
Thank you for your comments. Looking forward to working with you in the near future again.
Best Regards,
JJ
Stone Tile Depot
Victor was very helpful in providing us…
Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised
November 6, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Mick,
Thank you for your business. We like to hear from you soon.
Best Regards,
JJ
Stone Tile Depot
Terrible Experience with Stone Tile Depot!
I would not recommend purchasing tile through Stone Tile Depot! I had a horrible experience working with them trying to return excess tile. The company is not customer-friendly and in many cases was unresponsive when I reached out for help.
If StoneTile would like to provide me with a specific number to reach out to for further discussion about my order, I would appreciate that.
June 22, 2025
Unprompted review
Reply from Stone Tile Depot
Dear Customer,
I am sorry to hear your dissatisfied experience with us. If you give us little more information to understand the situation, perheps we can resolve the problem. Thank you.
Best Regards,
JJ
Stone Tile Depot
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