I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... See more
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... See more
Company replied
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... See more
Company replied
Company details
Contact info
European House, 93 Wellington Road , LS12 1DZ, Leeds, United States
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
Does what says on the tin
Does what says on the tin! Quick response and delivery. Will definitely use again.
February 13, 2020
Unprompted review
Really good value for money
Really good value for money. Very helpful and friendly, couldn't fault them
January 27, 2020
Unprompted review
Very impressed with the service…
Very impressed with the service received. My order arrived very quickly, well packaged with no damaged tiles and will definitely order from them again and would also recommend. Thank you
January 22, 2020
Unprompted review
GREAT SERVICE
GREAT SERVICE. ARRIVED AS STATED AND ON DAY EXPECTED, WHICH IS GREAT WHEN WAITING FOR TILES AND WITH TILERS ON SITE WAITING TO START WORK. ALSO, EXCELLENT CORRESPONDENCE TO KEEP YOU INFORMED AT ALL TIMES. WOULD RECOMMEND :)
January 21, 2020
Unprompted review
order sent to wrong address and after…
order sent to the wrong address and after they just disappeared for 2 weeks. had to spend my time chasing them
January 21, 2020
Unprompted review
Very pleased with our tiles
Very pleased with our tiles, easy to order, quick delivery.
January 17, 2020
Unprompted review
Tavertine Tumble Tiles
Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles.
If we need any more tiles I'll definitely be checking on stonetrader first.
January 14, 2020
Unprompted review
Really fast delivery
Really fast delivery, great quality and great value. I couldn't find the same tiles cheaper anywhere else. Perfect!
January 14, 2020
Unprompted review
Needed tiles to match ones already in…
Needed tiles to match ones already in cloakroom. Searched all over but found on Stonetrader. Plus they were significantly cheaper even including postage.
January 13, 2020
Unprompted review
I should receive my order on 11/12
I should receive my order on 11/12. Today is 13/12. I wrote you 2 email as I did not received any delivery or any information about delay. Price per tile is not correct or price per m2 is not correct.
December 13, 2019
Unprompted review
Reply from Stonetrader
Hi Malgorzata
Thank you for taking the time to write us a review on Trust Pilot
We try to keep up to date with all our emails and keep on top of orders, unfortunately on this occasion we have fallen short of our usual high standards.
If we can assist with any future projects please dont hesitate to get in touch and we will offer a discount for all the inconvenience caused.
Kind Regards
Stone Trader
Reply from Stonetrader
Hi
Thank you for leaving us a review on trust pilot.
Due to the material of certain tiles they can sometimes be damaged in transit or sometimes shades can vary and they look like different tiles, if we were made aware of this situation we could have had replacements sent to you at the earliest convenience.
Our carrier company have usually high standards but on this occasion they have not let us know about any damages or customers being unhappy with our product.
We are sorry that you have not been happy with the service provided, but if we are made aware then the issue can be rectified.
Regards
Stone Trader
4 deliveries to get the right tiles!
4 deliveries to get the tiles not broken or the correct colour.
No one called back when they said they would.
Extra 360 on labour costs just so I can get the floor finished.
No compensation.
No reply to my email.
Would not recommend!
November 27, 2019
Unprompted review
Reply from Stonetrader
Firstly I would like to apologise that you have had a bad experience with us.
We try to keep up to date with Calling our customers back, unfortunately we can get sidetracked as we are also a retail shop, Still no excuse in the delay.
Since this we have been in touch with you and we have refunded you 50% of your original order.
If we can assist with any future projects please dont hesitate to get in touch and we will offer a discount for all the inconvenience caused.
Kind Regards
Stone Trader
Great price and delivery times fast
Great price and delivery times fast
Good work
November 17, 2019
Unprompted review
Reply from Stonetrader
Hi,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you had a good experience and found our services great, also that the delivery was prompt.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Don't waste your time the prices are better elsewhere and the communication is POOR
Contacted them twice through their website for a price match and heard nothing from them so decided to call up. I was told to email the details instead which I did straight away. I received a reply asking how many I needed which again I replied straight away. I heard absolutely nothing back from them, it's been a week now. During the week I was still checking other websites for the tiles I wanted. I was about to order from the website where I saw them cheaper and today they are out of stock. So disappointed, I wish I never wasted my time trying to order through Stonetrader and should have gone with the other company so now I'm left without the tiles I need.
November 15, 2019
Unprompted review
Reply from Stonetrader
Firstly I would like to apologise that you have had a bad experience with us.
We try to keep up to date with all our emails and keep on top of orders, unfortunately on this occasion we have fallen short of our usual high standards.
If we can assist with any future projects please dont hesitate to get in touch and we will offer a discount for all the inconvenience caused.
Kind Regards
Stone Trader
Stonetrader - good value for money
Stonetrader is good value compared with the likes of Wickes etc. Ordering on line was fine and delivery was swift albeit a day late. I'd certainly use them again.
November 15, 2019
Unprompted review
Reply from Stonetrader
Hi Victoria
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you would use us again and had a pleasant experience.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent
Excellent! tiles came quickly & were very securely packaged. Very impressed 👍🏼😊
November 7, 2019
Unprompted review
Reply from Stonetrader
Hello Vivienne.
Thank you for taking the time to leave us a great review on trust pilot.
We are happy that our warehouse has packaged them sufficiently and that they were delivered on time.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service order samples on…
Excellent service order samples on Thursday evening they were dispatched and delivered the on Saturday as requested.
Would definitely use again
November 3, 2019
Unprompted review
Reply from Stonetrader
Hi Jane,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you had a good experience and found our services great.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
I have used this company time and time…
I have used this company time and time again their prices are reasonable and deliveries prompt
October 16, 2019
Unprompted review
Reply from Stonetrader
Hi Mrs Young,
Thank you for taking the time to leave us a great review on Trustpilot!
We pride our self on providing customers with the best customer service possible, Also its always a pleasure to hear that our prices were reasonable as well as our delivery's were prompt.
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.