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Rated 3 out of 5 stars

I Disliked the fact that I didn't get what I ordered! The package I opened contained completely wrong pearls and I don't know who I should address my complaint to. Can anyone help me to send them ba... See more

Company replied

Rated 5 out of 5 stars

I got the Olympian Set from Stoney Bracelets, and I am super happy with it! Delivery was fast, and the bracelet fits perfectly. It is stylish, classy, and has such a cool vibe. I had a concern after... See more

Rated 5 out of 5 stars

What a great service! I like the personal touch, such as a delivery in a nice little bag! Website is very easy to enter and ordering your favorite bracelet or set as well. Please continue! Kind regard... See more

Rated 5 out of 5 stars

Wow!!! After receiving the bracelets i was amazed. Very good quality, nice and cool look and fast delivery. I never liked wearing things around my wrist untill i visit Ibiza a couple of years ago. T... See more

Company details

  1. Fashion Accessories Store
  2. Jewelry Store

Written by the company

[Update september 2024] Let op: dit Trustpilot-profiel wordt door ons niet actief gebruikt. Wij verzamelen en beheren onze reviews via Judge.me, waar meer dan 2.000 geverifieerde klanten ons beoordelen met een gemiddelde score van 4,8/5 sterren. De reviews op dit profiel zijn uitsluitend organisch geplaatst en geven daardoor geen representatief beeld van onze klanttevredenheid. Bekijk onze actuele en geverifieerde reviews op: 👉 https://stoneybracelets.nl/pages/reviews


Contact info

4.1

Great

TrustScore 4 out of 5

852 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Wrong pearls!

I Disliked the fact that I didn't get what I ordered! The package I opened contained completely wrong pearls and I don't know who I should address my complaint to. Can anyone help me to send them back and hopefully get what I really ordered? I was thinking about a neck lace too, but I'm not so sure anymore now...

February 17, 2026
Unprompted review
Stoney Bracelets logo

Reply from Stoney Bracelets

Hi Hil,

Sorry to hear that you received the wrong item. That’s definitely not the experience we want you to have.

Please start by sending us an email at info@stoneybracelets.nl with your order number and a photo of what you received. We’ll look into it right away and make sure you receive the correct item as quickly as possible.

We’ll fix this directly for you.

Rated 2 out of 5 stars

Breaks spontaneously after 1.5 year

I ordered several bracelets, and they look nice. However, recently one spontaneously broke on vacation, without touching it. I emailed with Stoney bracelets, and the explanation was that they are designed to wear daily (which I can’t because of work). They could repair it for 7,50 if I still had all the beads. Since I was in the jungle, I don’t have all the beads anymore. I asked if I didn’t have any warranty anymore, since it’s only 1.5 year, but no, they could only offer a 20% discount for a new one. Apparently they expect their bracelets only last for 6 months, as after that you have to pay for repairs. So it looks nice, but low quality compared to the price.

January 20, 2025
Unprompted review
Stoney Bracelets logo

Reply from Stoney Bracelets

Personally, I think that a repair after 1.5 years for €7.50 is a very good deal. You only had a very limited number of beads so I am offering you a discount on a new bracelet. Seems like a good deal to me too. Unfortunately it is not appreciated and you now give us a 2 star review. Shame. I think we are far above competitors in terms of customer service, unfortunately it is never good enough for some people. I hope you can still enjoy the other bracelets! -Robbin, owner.

Rated 5 out of 5 stars

Super Happy with My Olympian Set from Stoney!

I got the Olympian Set from Stoney Bracelets, and I am super happy with it! Delivery was fast, and the bracelet fits perfectly. It is stylish, classy, and has such a cool vibe.
I had a concern after I received the product, and the owner himself got back to me within a few hours—and the concern was resolved.
Highly recommend Stoney Bracelets! Beautiful product, great quality, amazing service, and totally worth the money. I will definitely be buying more!

November 15, 2024
Unprompted review
Rated 3 out of 5 stars

Not so friendly returning policy

Bought bracelets with this company as a anniversary present for my husband. Received them really quickly but unfortunately they where to small. I sent them back and received a replacement. Very nice bracelets but the square blocks with the company logo have very sharp edges and hurt my husbands skin. I e-mailed the owner and asked for a solution, but there was none. So I wanted to return the bracelets just a few days after I received the replacements. The owner responded and said I can´t return them because it´s after the returning policy period of twee weeks. I received the first bracelets almost three weeks ago, but the replacements just a few days ago. So I don´t understand this conclusion. Furthermore, I find it not so customer friendly to uphold this rule if I made it known immediately that the sharp edges of the bracelets hurt his skin. So I now have bracelets that my husband won´t wear. The owner also told me that I had enough time to return them within the first twee weeks. I don´t understand this reasoning. It took some time to receive the bracelets, return them, receive the replacements and e-mail back and forth. I acted really quickly and in my opinion the replacements where a new purchase so I was well within the returning policy.

October 15, 2024
Unprompted review
Rated 4 out of 5 stars

love their bracelets

I really love their bracelets (I've bought 5 so far for my husband). One of them, that we bought 8 months ago, just broke, so that was sad. We didn't see it coming either, it wasn't stretched out at all. However, their repair service looks cheap and good, so we will be trying that soon.

June 27, 2024
Rated 3 out of 5 stars

Late delivery

Late delivery : Unfortunately i didn't receive my order on time. Although "next day delivery" is promised on the webpage, that wasn't the case. Products are really good and beautiful though : )

April 26, 2024
Stoney Bracelets logo

Reply from Stoney Bracelets

Hi! Thanks for the review, unfortunately we are not responsible for delays at the side of the courier. But I am glad you recieved your products and we wish you a lot of pleasure wearing them - Robbin

Rated 5 out of 5 stars

Great product, reliable service

The bracelets I ordered were delivered within two days and were exactly as I imagined/hoped they would be. I have 6 of them in total and am very happy with all of them.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

You want this

Good information about the Stones, nice combi’s, simply to order. Simply to recieve in your post box. Very Nice to wear feels right.

May 6, 2023
Unprompted review
Rated 1 out of 5 stars

Misleading pictures!

I know that’s a natural product but the pictures are simply misleading; the colors and the brightness of the stones presented on your website do not correspond at all with the real product. I am really very disappointed! I will not buy from this site anymore!

March 21, 2023
Unprompted review
Stoney Bracelets logo

Reply from Stoney Bracelets

Hi, thank you for your review. Can you tell me which products you are talking about? We try our best to photograph the products as good as possible - which is something we get complimented a lot for. So I am curious which products you find misleading! Thanks, let me know - Robbin

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