Good product. good battery and quite well thought out. But do NOT!! buy the cover made of WOOLLY material. It sheds abnormal amounts of these "hairs". It cannot be cleaned. The material is not suitabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was Bought a homely (looks like a hot water bottle) for a gift and thought that my normal phone charger would charge the bottle. But it’s not made clear on purchase that it does need a 30watt cha... See more
Company replied
My big hug has been a really useful way of keeping heating costs down and keeping me warm. It’s a really well-made product. and the teddy fabric is holding up well. If I had one piece of feedback, it... See more
Company replied
Finally a heating product that works. I've bought microwave products that are no better than a wheat bag. Hot water bottles aren't particularly safe and you're meant to replace them somewhat regul... See more
Company replied
Company details
About Stoov
Written by the company
About us
Shop our collections:
Benefits
Cordless up to 14 hours
Energy saving
Warmth up to 58°
30 day return policy
Contact info
Head Office – No Visiting Address, Arthur van Schendelstraat 500, 3511MH Utrecht, Netherlands
- +31 30 808 03 36
- customercare@stoov.com
- stoov.com
Warmth your way
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My hot bottle developed a fault …
My hot bottle developed a fault after 4 months of use. Stoov help desk tasked me to do some simple checks & then sent out a new charger. That still didn’t solve the problem so a new “inner” bottle was sent. All items were posted 24 hr delivery & I was only without it for a few nights ( less than a week). Communication was via email as I’m deaf. Always felt that they were doing their best to resolve the issue & am very happy with the service & the product warranty.
January 20, 2026
Reply from Stoov
Thank you so much for sharing your experience. We're delighted we could help get your Stoov back in action quickly and that our team could support you every step of the way. Your satisfaction means a lot to us, and we hope your Stoov brings you plenty of warmth and comfort ahead.
Warm regards,
Stev | Stoov
Really high quality
Really high quality . Battery that charges quickly . Heat lasts for hours .
Good value for money . Fabric is really good quality too . Easy to use and set up . No wires!
February 9, 2026
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear your Stoov is making a real difference and that you’re enjoying the comfort and convenience. Wishing you many cosy moments ahead.
Warm regards,
Stev | Stoov
Stoov customer service team are…
Stoov customer service team are friendly and effective - well done
February 9, 2026
Reply from Stoov
Thank you for your kind words! We're delighted you had a great experience with our team. Enjoy your Stoov and stay cosy!
Warm regards,
Stev | Stoov
Friendly customer services, prepared to do everything to make the customer happy.
Originally did not work, but once the friendly costumer service team where on the case. I got a hasty replacement. Once the working product arrived, I have not had a cold cummute to work since.
February 9, 2026
Reply from Stoov
Thank you for sharing your experience! We're delighted everything is now working smoothly and that your Stoov is keeping you warm on your journeys. Enjoy every cosy commute! Warm regards, Stev | Stoov
The temperature is no where near as hot…
The temperature is no where near as hot as I would like
It is barely luke warm
I was expecting some level of heat to exit the cushion
February 9, 2026
Reply from Stoov
Hello Franz,
Thank you for your review. We understand that the warmth level did not meet your expectations.
The experience of warmth can differ from person to person, depending on sensitivity, usage, and environment. Stoov is designed to provide a gentle, comfortable warmth rather than intense heat, which may feel different from what some people expect.
If you find that Stoov is not the right fit for you, you are of course welcome to make use of our return portal. And if you have any questions or would like us to check whether everything is working as intended, our customer service team is happy to help.
Warm regards,
Myron | Stoov
I love stoov
I love stoov, I use the blanket for my chair and my hot water bottle is Carried everywhere. I’ve even got my wheelchair friends hooked!
February 9, 2026
Reply from Stoov
It’s fantastic to hear how much you’re enjoying your Stoov and that it’s become a part of your daily routine! We love that you’re spreading the warmth to your friends as well. Here’s to many more cosy moments ahead. Warm regards, Stev | Stoov
Amazing cushion!
The product itself (warmtekussen flex) is amazing!!! I had some issues with the older model (I used it very intensively) and the customer support helped me perfectly!
I recommend the cushion to everyone, especially if you have a sore lower back, it helps with the stiffness and pain.
February 9, 2026
Unprompted review
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear that your Stoov is making a real difference and that our team could support you when needed. Wishing you many more cosy, comfortable moments ahead.
Warm regards,
Stev | Stoov
Great product
Very prompt delivery and more importantly its a great way to keep warm that uses minimal energy
February 3, 2026
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear your Stoov is making a difference and helping you stay cosy while saving energy. Enjoy every warm moment!
Warm regards,
Stev | Stoov
Reply from Stoov
Thanks so much for your kind words! We're thrilled you're enjoying your Stoov. Looking forward to welcoming you back.
Stev | Stoov
Warm regards
Excellent service and quality products.
Excellent easy to use website, products are of a very high quality and their customer services team are amazing.
February 5, 2026
Reply from Stoov
Thank you so much for sharing your experience! We're delighted you found everything smooth and that our team could help make things even better. Enjoy every moment with your Stoov. Warm regards, Stev | Stoov
Reply from Stoov
Thanks for sharing your experience! We're thrilled you had such a smooth journey with us.
Warm regards,
Stev | Stoov
Amazing Product and Experience
These guys have the best customer service in the world and a great product, of course!
December 22, 2025
Unprompted review
Reply from Stoov
We're so glad you had a fantastic experience with us and that your Stoov is bringing you joy. Thanks for sharing your positive vibes! Warm regards, Stev | Stoov
Did what they said they would
Did what they said they would, quick delivery, brilliant product.
January 9, 2026
Reply from Stoov
Thanks so much for your feedback! We're thrilled you're happy with your Stoov. Enjoy the warmth! Warm regards, Stev | Stoov
Reply from Stoov
Thanks for sharing your experience! Enjoy every cosy moment with your Stoov.
Warm regards,
Stev | Stoov
Good buying experience with quick…
Good buying experience with quick delivery. We had a bit of a problem with the delivery address but this was rectified immediately and it arrived safely.
February 2, 2026
Reply from Stoov
Thank you for sharing your experience! We're delighted everything worked out smoothly and your Stoov arrived safely. Wishing you lots of cosy moments ahead. Warm regards, Stev | Stoov
Quality products
Quality products, I’ve bought four so far and shall no doubt buy more.
February 2, 2026
Reply from Stoov
Thank you so much for your continued trust and enthusiasm! It’s fantastic to hear you’re enjoying your Stoov and we’re thrilled to have you as part of our community. Looking forward to keeping you warm for many seasons to come.
Warm regards,
Stev | Stoov
I bought the pillow for myself…
I bought the pillow as I have very painful times due to rheumatoid arthritis and heat helps. The pillow has been amazing I also use it when I’m not in pain as I find it also helps me go to sleep. Definitely highly recommend, best thing I’ve bought in a long time.
January 30, 2026
Reply from Stoov
Hi Smallfry,
Thank you for sharing this. We are truly glad to hear that the warmth brings you relief during painful moments and supports you when discomfort is at its worst. It means a great deal to know it has become such a valuable part of your daily comfort and something you would confidently recommend to others.
Warm regards,
Myron | Stoov
I love my stoov products
I love my stoov products. Being able to charge and use is a game changer! Packaging and quality of product is wonderful.
December 24, 2025
Reply from Stoov
Hi Audrey,
Thank you for your kind words. We are happy to hear that the ease of charging and using it makes such a difference and that the overall quality meets your expectations. Your appreciation means a lot to us.
Warm regards,
Myron | Stoov
Love product and customer service
I totally love the ploov cushion! Makes sitting in front of the computer really cosy. Had a problem with my cushion and the customer service is simply amazing! Thank you very much :-)
January 30, 2026
Unprompted review
Reply from Stoov
We’re so glad to hear your Stoov is making your days more comfortable, and that our team could help when you needed it. Wishing you many more cosy moments ahead!
Warm regards,
Stev | Stoov
Suffering with a bad back
Suffering with a bad back, Stoov Cushion is brilliant giving me a lot of comfort and relief.
January 26, 2026
Reply from Stoov
Hi Jackie,
Thank you for sharing your experience. We are glad to hear that it brings you comfort and relief during difficult moments with your back. Knowing it helps ease discomfort truly means a lot to us.
Warm regards,
Myron | Stoov
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.