I bought the StopBox bundle along with motion sensor lights to use with them. One of them was defective, and I contacted them to get it replaced. Andrew was quick to respond and had the unit sent out... See more
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It’s rare that companies go above and beyond with regard to return policies. StopBox went FAR above and beyond. Their products and customer service are exceptional. I could not recommend them more fav... See more
I wanted to order a StopBox USA Compact case and take advantage of StopBox's BOGO promotion going on right now. When I added the boxes to my cart, the cart total didn't come out right. Sent a message... See more
Company replied
I had the need for some parts that I lost due to my ignorance and stop box without judgement sent me replacements at no charge. They responded to my request within one hour. Love the product and now s... See more
Company details
Written by the company
StopBox USA designs and manufactures portable, all mechanical firearm retention devices built for responsible gun owners who demand both security and rapid access. Founded in Spokane, Washington, StopBox was created to solve a simple but critical problem. How do you prevent unauthorized access to a firearm while still maintaining immediate access when it matters most? The result is the StopBox Handgun Retention Device. Unlike traditional safes that rely on batteries, electronics, or keypads, StopBox is completely mechanical. There are no batteries to fail, no electronics to glitch, and no external keys to lose. Our patented hand gesture code system offers 81 possible combinations and is designed around the natural contours of the hand. Once programmed, access becomes muscle memory, allowing entry in under one second, even in the dark or under stress. What Makes StopBox Different • All mechanical design • No batteries or electronics • No key required • Intuitive hand gesture lock • 81 possible combinations • Lightweight and portable • Built from glass reinforced polycarbonate ABS • Manufactured in Spokane, Washington • TSA Compliant StopBox is engineered to move with you. It can be used on a nightstand, in a vehicle, at the range, or wherever secure firearm retention is needed. The lightweight but durable construction ensures long term reliability without unnecessary complexity. We are proud to manufacture our products in the United States and to support American jobs. Our team is committed to quality, continuous improvement, and standing behind every product we build. StopBox began as a solution for a young family looking for a better option. Today, it serves responsible firearm owners across the country who value simplicity, reliability, and speed. If you own a StopBox, we would greatly appreciate your feedback. Your review helps other customers make informed decisions and helps us continue improving our products and service. Thank you for being part of the StopBox community.
Contact info
11002 E Montgomery Dr Suite 200, 99206, Spokane Valley, United States
- (509) 919-4600
- support@stopboxusa.com
- stopboxusa.com
Great customer service!
Great customer service!
Reaponse was fast and dependable
Product is excellent
May 23, 2026
Unprompted review
It’s rare that companies go above and…
It’s rare that companies go above and beyond with regard to return policies. StopBox went FAR above and beyond. Their products and customer service are exceptional. I could not recommend them more favorably.
May 23, 2026
Unprompted review
Unmatched customer service
Unmatched customer service!
I was trying to purchase a memorial day deal and there was an issue with the website so I emailed about it and they were able to create a custom invoice that included every promotion that I would’ve received originally. Their emails were so prompt. It was as if someone was at the computer at all times waiting to help me. I’m not kidding you it only took minutes for a response.
I was able to make my desired purchase and after purchase, I was given the opportunity to purchase additional Stop Boxes at a discounted price. I now have 4 Stop boxes on the way!
Thank you for being so amazing!
May 21, 2026
Unprompted review
I bought the StopBox bundle along with accessories
I bought the StopBox bundle along with motion sensor lights to use with them. One of them was defective, and I contacted them to get it replaced. Andrew was quick to respond and had the unit sent out the same day they received it back from me. Outstanding weapon retention storage and accessories, and the customer service is even better. You’re gonna want to buy their bundles because it’s a great value for the money. ⭐️⭐️⭐️⭐️⭐️
May 3, 2026
Unprompted review
Super good condition and the best…
Super good condition and the best customer service . 🌟🌟🌟🌟🌟👍👍👍👍👍👌👌👌👌🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸
May 20, 2026
Unprompted review
I had the need for some parts that I…
I had the need for some parts that I lost due to my ignorance and stop box without judgement sent me replacements at no charge. They responded to my request within one hour. Love the product and now see the devices are excellent as well
May 19, 2026
Unprompted review
Fast reply via email
Fast reply via email with the best solutions to my need.
May 19, 2026
Unprompted review
Reply from StopBox USA
Really appreciate you taking the time to leave this. Glad our team was able to get back to you quickly and point you in the right direction.
If anything else comes up, we are always here and happy to help.
Quality experience all-around
I recommend purchasing directly to this retailer. Amazon is faster, but stopbox will in any case provide reliable, and effective QUALITY support for customer questions about the products and shipping issues, too. The product is unique and well designed - the access is balanced for access and security, and provides the perfect solution to travel issues in many jurisdictions. The locking mechanism does take much practice to be flawless with the access. Give yourself plenty of practice as instructed after purchase.
May 19, 2026
Unprompted review
Reply from StopBox USA
Thank you for the thoughtful review and for recommending us directly. We really appreciate you taking the time to share your experience.
We’re glad to hear you’ve found the StopBox design to be a strong balance of quick access and secure retention, especially for travel needs. And yes, like you mentioned, a bit of practice goes a long way to getting smooth, consistent use.
If you ever need anything or have questions as you continue using it, our team is always here to help. Thanks again for the support!
Long time customer here
Long time customer here. I own many products from StopBox and I am extremely satisfied with them all. I must say the design changes/enhancement from the legacy product to the new "PRO" product are significantly better. The StopBox PRO fills a very specific void in handgun retention for use at home/travel/ect. Ease of use, rapid access, and security from unauthorized guests makes this product a slam dunk in my opinion. My most recent interaction with a customer service rep named Ashley was really great. Ashley answered all my questions and spent the extra time to even call me back with additional info that we missed on my initial call. StopBox is a fantastic choice for traveling (TSA Approved, can confirm) as well as general use around the house. I have pointed many of my friends and family toward StopBox for their handgun retention needs and so long as StopBox continues with their great products and excellent customer service, I will continue to do so. Thanks again, Ashley and all the red-blooded Americans over at StopBox!
May 19, 2026
Unprompted review
Reply from StopBox USA
Thank you for being such a longtime supporter of StopBox! Hearing feedback like this from someone who has experience with both our legacy products and the StopBox Pro means a lot to our team.
We’re especially glad to hear the improvements to the Pro have stood out and that it continues to fill that important space between accessibility and secure retention for both home use and travel.
Ashley will be thrilled to hear your shoutout as well! Taking the extra time to make sure customers feel informed and taken care of is exactly the kind of experience we strive to provide every day.
We truly appreciate you recommending us to your friends and family, and we’re honored to have earned your trust over the years. Thanks again for the incredible support and for being part of the StopBox family!
The communication after ordering and…
The communication after ordering and while ordering from stop box is outstanding!!. They will send you a text message asking to assist in putting your package together to make sure everything is ordered correctly. They also send you a video in an email while package is in transit explaining how everything will work and what obstacles you may or may not run into once you receive it. Once I have some time later this evening to set the password and actually use the Box I'll write an additional review but everything so far with with the customer service and shipping has been A+
May 8, 2026
Unprompted review
Reply from StopBox USA
Thank you so much for the amazing review! We’re thrilled to hear that your experience with our customer service and communication has been A+ so far.
We put a lot of effort into making the process as smooth as possible from checkout to delivery, so it’s awesome to hear the text support and setup videos were helpful along the way.
We can’t wait to hear what you think once you’ve had some hands-on time with your StopBox this evening. If you run into any questions at all while setting your combination or getting familiar with the box, our team is always happy to help!
Great product easy setup
Super fast shipping. The stop boxes were well packed. The how to videos were super helpful. Easy to change the code within a few mins. Seems like a very well made product. I’m a very satisfied customer, wish I had bought one sooner.
May 14, 2026
Unprompted review
Reply from StopBox USA
Thank you for the great feedback!
We’re glad the shipping, packaging, and how-to videos all hit the mark and made setup quick and easy. Even better to hear the code change process was smooth and that you’re enjoying the product.
We appreciate your support and are happy to have you as part of the StopBox family!
Customer service second to none
As of now I can only comment on the customer service as I really haven’t used the product I got yet, but I had an issue or two and they helped me out 100%, I can honestly say I have never experienced this from purchasing online
Will purchase again in the future great company to deal with!
May 5, 2026
Unprompted review
Reply from StopBox USA
Thank you for the great feedback!
We’re glad our team could help resolve the issue quickly and that the experience stood out compared to other online purchases. Even before using the product, we appreciate the trust and support.
Looking forward to serving you again in the future!
Absolutely AMAZING Company
I emailed StopBox USA about shipping because I was worried about getting it delivered in time for my amazing husband’s birthday! He is a Veteran and turns 61 on the 19th. They are making sure it will get delivered in time for his big day! I couldn’t ask for better service from an absolutely truly amazing company! I would highly recommend them! Thank you StopBox!
May 14, 2026
Unprompted review
Reply from StopBox USA
Thank you so much for the kind words!
We’re glad we could help get everything lined up in time for your husband’s birthday. Huge appreciation to him for his service, and we’re honored to be part of his special day.
We truly appreciate your support and recommendation!
My Stopbox wouldn’t close
My Stopbox wouldn’t close, sent an email , few hours later they sent me a reply with a how to video on how to fix it, so far I love it and twice I have contacted customer service with great results!
May 14, 2026
Unprompted review
Reply from StopBox USA
Thank you for the great feedback!
We’re glad our team was able to quickly get you a fix and that the how-to video helped get things back on track. Even better to hear you’ve had a great experience with customer service more than once.
We appreciate your support and are here anytime you need us.
Great experience with StopBox
Great experience with StopBox! Determined I couldn't operate the box with my arthritis. Contacted StopBox and the facilitated everything for the return. Box is on its way back. I will have to pay a return postage, but I guess that's expected. Would suggest they say could be difficult if you have some level of arthritis. But overall, no problem. Would purchase other items if available.
May 9, 2026
Unprompted review
Reply from StopBox USA
Thank you for the thoughtful feedback and for giving us a try.
We’re glad our team was able to help facilitate the return process smoothly, and we appreciate you sharing your experience regarding usability. Feedback like this helps us continue improving how we communicate fit and expectations for different users.
We appreciate your support and would be happy to help anytime in the future if you decide to try another product.
Excellent service
Excellent service. Clarified what I needed and immediately made the change to my existing order!
May 9, 2026
Unprompted review
Reply from StopBox USA
Thank you for the great review! We’re happy we could get everything clarified and updated quickly for you. Our team always aims to make the process as smooth and hassle-free as possible. We appreciate your support! 😄
Excellent experience with Stop Box USA
Excellent experience with Stop Box USA! Their customer service team helped me place an order when my discount code wasn’t working. They were super friendly, quick to respond, and made the whole process easy. Fast and professional service — 10/10, highly recommend!
May 11, 2026
Unprompted review
Reply from StopBox USA
Thank you so much for the awesome review! We’re glad our team could get everything sorted out and make the ordering process smooth and easy for you. We truly appreciate the recommendation and the kind words about our customer service team. Enjoy your StopBox! 😄
Excellent Product and Customer Service
I've ordered four StopBoxes and they are a fantastic addition to my home. They allow for security with quick access and the possibility to store multiple firearms without taking up a lot of space. I had an issue with one of my StopBoxes and customer service responded almost immediately to help me resolve the issue. If you're on the fence, this is your sign.
May 10, 2026
Unprompted review
Reply from StopBox USA
Thank you so much for the continued support and for choosing StopBox multiple times, that means a lot to us. 😄
We’re glad to hear they’ve been a great fit for your setup and give you the balance of quick access and secure storage you were looking for. Also happy our team was able to jump in quickly and help resolve the issue for you.
We really appreciate you taking the time to share your experience, and the “if you’re on the fence” line might be the most accurate review we’ve seen yet. 😉
Great American company
Great American company. Fantastic products. Loved mine and ordered for son in law. When I needed it to a different address, they were quick to respond. Fantastic customer service. Will continue to support!
May 8, 2026
Unprompted review
Reply from StopBox USA
Thank you so much for the kind words and support! Hearing that you loved your StopBox enough to order one for your son-in-law truly means a lot to us. 😄
We’re glad the team was able to quickly help get the shipping address updated for you, and we really appreciate your recognition of both our products and customer service. Support from customers like you is what keeps us going.
Thanks again for being part of the StopBox family and for continuing to support our small American company!
I just got off the phone with Roberta…
I just got off the phone with Roberta from customer service and she is extremely helpful and a true asset to your company!!!
Thank you for employing her!!!
Sincerely,
Jeff W
🇺🇸🇺🇸🇺🇸
May 8, 2026
Unprompted review
Reply from StopBox USA
Thank you so much for the awesome review, Jeff! We’re thrilled to hear Roberta provided such a great experience for you. She truly cares about helping customers, and we’re lucky to have her on the team. 😄
We’ll be sure to pass your kind words along to her. Reviews like this absolutely make our day. Thank you again for your support!
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