I was quite happy with the service that we got when we first rented our unit in Norwich, but after the second month, the price went up and we was not told about this. I thought they should’ve told me... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Simon at StorageMart in Brighton (BN2 0DF) was FANtastic. He kindly listened and sought out several units that would suit my needs. He was thorough in his explanation of terms and conditions too. I am... See more
Company replied
I called and spoke with Raevon, because i had a question about an online special, and she told me that she could help me. Her positive energy really revived me because I was having a very difficult ti... See more
Company replied
Extraordinary customer service by both Heather H. at Home Office in MO and Zach at the Barclay Office. Can’t say enough about the ease of leasing a unit and working with both. The units are beautiful... See more
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Company details
About StorageMart
Written by the company
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Written by the company
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Contact info
United States
- help@storage-mart.com
- storage-mart.com
3.5
Average
7K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Jennie
Excellent service from Jennie who was very helpful. A pleasant experience!
April 16, 2025
Unprompted review
Reply from StorageMart
Big thanks for the 5-star review, AutoEvolved!
We're so glad you shared your amazing experience with jennie. We'll make sure the team knows she knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Stuart was great
Stuart was great. Booked last minute (on the day) and chose a room too small (my fault) but Stuart sorted a larger unit no problems whatsoever. Access was fine, unit was fine. Paper work etc was a breeze.
Thanks Stuart appreciate the great customer service! (Ditchling common branch)
Christi & Kris
April 11, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Stuart at our location! We will be sure to let the team know what a great job he did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
I found storage mart when I was looking…
I found storage mart when I was looking for storage, and paid online. After my card payment went through it was 65.86 and not 29.50! Then I tried to immediately cancel because that was double what I expected and they said I might be able to get my money back! Might??!! They gave the local number and they haven't answered me at all. Horrible experience!
April 10, 2025
Unprompted review
Reply from StorageMart
Thank you for your feedback, Elaine.
We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at help@storage-mart.com so we can address your concerns and work on delivering the service you deserve.
Stephanie at the Regina airport's…
Stephanie at the Regina airport's storage mart location is beyond excellent. She is so personable, friendly, efficient and walked me through the steps (basic but nonetheless, very helpful). This person is absolutely delightful and does her job very well. Thank you Stephanie.
April 9, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Stephanie at our location! We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Top notch customer service!
I had a storage unit here for approximately 2 years. I didn't even go into it for a year and thought it would be all a destroyed disaster being it was an outside end unit! To my suprise all my belongings are in prefect condition! I only had one Christmas decoration chewed by a mouse (which I also found right next to it! LoL) and my antique metal chest has some more rust from condensation but that is to be expected.
In my eyes that is pretty amazing!! Thank you Joanne for being so pleasant and happy every time we spoke, you are such a treat and a ray of sunshine to deal with! You truly are a great lady and if is was not for your kindness and compassion to start with, I may have rented from somewhere else. I'm so glad I decided to use StorageMart in Milton!
April 6, 2025
Unprompted review
Reply from StorageMart
We're thrilled to hear about your positive experience with our storage unit and our staff member, Joanne. It's great to know that your belongings were kept in good condition and that our team could contribute to making your experience a pleasant one. Your kind words are greatly appreciated and we're glad you chose StorageMart for your storage needs and if you need anything else do not hesitate to reach out. Thank you for your review!
Best customer service
Don’t waste your time with other storage companies this place was the best Sarah Stratton has the best customer service she really went above and beyond my expectations wouldn’t hesitate to use Frankfort StorageMart
April 7, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review, Savannah! We truly appreciate your support and are delighted to see your positive rating for Sarah. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Unexpected price increases
We have been in this storage place for many years and through many new owners. And since the recent owners (Storage Mart) we had to move units to a smaller one to get our price down because they immediately doubled our unit price. So the new unit was reasonable and in the year since then they have doubled our price again. With each increase there has been no warnings and no reason why. It's very frustrating. We do not recommend this company at all!! The only reason for 2 stars is because the people that are on location working there are pretty nice.
April 3, 2025
Unprompted review
Reply from StorageMart
Thanks for the feedback, Telisa.
We get it‚ rent increases can be tough. We do our best to balance costs while keeping top-notch service. If you wish to discuss this further, please reach out to us at help@storage-mart.com. We're here to help.
My wife and I have recently been at…
My wife and I have recently been at this storage facility for about 3 months now. We've had to transition to a different storage unit internally and Alyssa has been not only professional and courteous but has gone above and beyond for us. It's people like her that would make me choose this storage unit over any other in San Antonio and people like her are very rare! We're thankful to be there and grateful for all that Alyssa does! I'd give 10 stars if it would let me.
April 2, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Alyssa at our location. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Great secure storage facility
Great secure storage facility. Jack was very accommodating and helpful. Great experience! Thank you, Jack!
April 1, 2025
Unprompted review
Reply from StorageMart
We're thrilled that you had an awesome self-storage experience with Jack at our location. Your support means everything to us! If you ever need anything, just give us a shout we've got you covered. Thanks again for choosing StorageMart, and have an amazing day!
Happy Customers
The whole process to find and select a storage unit was very easy and quick. Staff were friendly, knowledgeable and helpful. The facility is clean, new and hi-tech. We feel fortunate to have found this.
March 10, 2025
Unprompted review
Reply from StorageMart
We're so glad you shared your amazing experience with our team at our location. We'll make everyone at the location knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Awesome Customer Service!
The on-site personnel are very professional and friendly. They take great care of the premises, facilities and storage units. My garage-like use is well-protected by the latest video surveillance technology, perimeter security, physical access controls and electronic entrance gate security. I look forward to another year of quality storage service. Thank you very much StorageMart Team!
March 22, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review, Robert! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Melody was very helpful and…
Melody was very helpful and knowledgeable. We secured a unit very easily. Her customer interaction was very professional.
March 21, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Melody. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Great experience
Great experience, stored my household furntiure, whilst moving away from the UK, great staff, informative, competitive pricing.Would recommend and use again should the need arise.
March 18, 2025
Unprompted review
Reply from StorageMart
Thank you so much for the 5-star review!
We’re thrilled to hear you had a great experience with everyone at our location. Our team is dedicated to making your storage journey as smooth as possible, and we’re always here to help with anything you need.
Thank you for choosing StorageMart, and we look forward to continuing to take care of your storage needs!
Good but they need to replace the manager
I have been using the facility at 875 Don Mills in North York, Ont., for years. Overall, the experience has been positive, but only when interacting with the younger staff, who are periodically replaced. However, the facility manager has recently demonstrated questionable behaviour. He seems to think he is so big boss and has begun to be openly rude to customers.
March 13, 2025
Unprompted review
Reply from StorageMart
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience at the StorageMart. We strive to provide excellent customer service. Your comments have been shared with our management team, and we appreciate your feedback and hope you’ll give us another chance to serve you better in the future.
The team at the Portslade branch are…
The team at the Portslade branch are really kind and supportive when you need help with anything. A great company that trains staff to treat customers as individuals and to listen if you need them to. Thank you for your help and support with my storage needs at a difficult time.
March 11, 2025
Unprompted review
Reply from StorageMart
Thank you for your kind words! We're thrilled about your positive experience here at StorageMart, and are so happy to hear our team, provided you with an excellent experience when with your rental! We appreciate your feedback and thank you for choosing our property If you need help with anything else, do not hesitate to reach out to us. Have a great day!
Vasts amounts of designer clothing…
Vasts amounts of designer clothing stolen from a unit that was being used temporarily as an overspill
We have involved private investigators who are looking various platforms,locating some of the Tom ford clothing that is bespoke and unique
Rails that have air tags installed
Once we have have collected enough evidence this will be either passed to police or private prosecutions will ensue
Emails have now been drafted and being sent to head office, ceo directors etc
This wasn’t an external theft
February 25, 2025
Unprompted review
Reply from StorageMart
We’re truly sorry to hear about your unfortunate experience at StorageMart. Security is a top priority for us, and we take such matters very seriously. Please reach out to us at help@storage-mart.com so we can look into this further.
Michelle was very helpful
February 24, 2025
Unprompted review
Reply from StorageMart
Thank you for taking the time to share the great experience you had with Michelle! We’re so happy to hear that she provided you with excellent customer service. If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Great service
Great location and very helpful, friendly service! The unit is just the right size!
February 22, 2025
Unprompted review
Reply from StorageMart
We’re thrilled to hear that you found our team members friendly and helpful at our location. Maintaining a welcoming environment is very important to us, and we’re so happy you noticed our efforts! Your kind words mean a lot to us, and we appreciate you choosing StorageMart for your items. If you need anything else, please don’t hesitate to reach out we are available 24/7! Thank you again and have a great day!
Mark at the Collins Industrial location…
Mark at the Collins Industrial location in Athens GA was extremely helpful and accommodating to my storage needs. Highly recommend.
February 20, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Excellent on all fronts.
Facility is excellent and service is courteous and professional. When we checked in we got better service than most hotels we've stayed at!
February 15, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review, Aminguy! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
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