Storage For Your Life Reviews 

294
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Tried to reserve via website, received email with quote for a higher price. Told that the website is incorrect despite website showing video of the unit. now see several offers on website that I was n... See more

Company replied

Rated 3 out of 5 stars

Poor maintenance around the exterior storage units ( winter ) , snow not cleaned and removed at crucial points,not salted at the gates . 28 days monthly charges!!! Ridiculous,we paying one month... See more

Company replied

Rated 5 out of 5 stars

An amendment to my previous reviews of Storage For Your Life (SFYL), in Parksville, BC. The company has reached out to me and has responded in a very favourable way. I thank them for their efforts w... See more

Company replied

Rated 4 out of 5 stars

Good secure facility. Staff have always been friendly. Our only concern is the cost as, although one should expect reasonable increases in the monthly rate, our rate for the same locker has increase... See more

Company replied

Company details

  1. Warehouse
  2. Furniture Store

Information provided by various external sources

Storage for your life provides Convenient and Secure Self-Storage for Your Home or Business. We serve Kamloops, Comquitlam, Langley, Mission, Parksville, Surrey


Contact info

3.7

Average

TrustScore 3.5 out of 5

294 reviews

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No recent history of asking for reviews

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3.7

All reviews

(294)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Indeed I have been using the for almost…

Indeed I have been using the for almost a couple of years now based on what I have experienced is that the management and stuff are always conduct themselves in very professional manners therefore I do the company a thumps up.

February 10, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Ayouba, thanks for your feedback! We try to give our customers the best experience whenever possible. =)

Rated 3 out of 5 stars

Your prices are to high

Your prices are to high but for the amount of time i have left for the need of storage i can’t be bothered to move. Also everyone does something different when it comes to payment over the phone.

February 10, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi, thanks for your review. We will look into the situation to better streamline our process for all future improvements.

Rated 5 out of 5 stars

I have had a great experience using…

I have had a great experience using Storage For Your Life. Customer service and support has been wonderful. The staff are very efficient and friendly. I would recommend this company to my family and friends.

February 10, 2019
Unprompted review
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Reply from Storage For Your Life

Hi Cheryl, thanks for your feedback and recommendation! We enjoy having friendly customers as well. =)

Rated 5 out of 5 stars

Trusted storage company

Well light, clean and warm in temperature and interaction with the staff

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Karen! We love sharing the warmth with our customers. =)

Rated 1 out of 5 stars

Ripoff

to many price increases. 28 day billing so they can scam another months rent from you

February 9, 2019
Unprompted review
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Reply from Storage For Your Life

Hi Tom, thanks for your review. Your feedback will be considered for all future improvements.

Rated 5 out of 5 stars

Excellent service

Well maintained facilities, decent prices.

February 9, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks LC!

Rated 5 out of 5 stars

Great Service

Always found to be reliable, friendly, and extremely helpful.
Never had an issue with them.
They provide a great service

February 9, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Donna! We love having friendly customers as well. =)

Rated 5 out of 5 stars

excellent accessibility, easy access, secure

Long term client excellent accessibility, easy access, secure and great staff the only thing is as a long term client I keep getting rental increases which is like a penalty for keeping my locker you think with time the monthly rate would decrease the longer you have been a client. Since I first rented here my monthly rent has increased 160% of the original amount.

February 9, 2019
Unprompted review
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Reply from Storage For Your Life

Hi John, thanks for your feedback! We will look into this to better accommodate our customers.

Rated 4 out of 5 stars

I like the idea of heated building

I like the idea of heated building, well lit, convenient and dry. I haven’t seen any evidence of rats. It costs a little more than some of the other storage facilities but to me it’s worth it. Big problem is no bathrooms except one in the main office but if the office isn’t open, good luck.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Gary, thanks for your review. Your feedback is important to us and we will look into this for all future improvements.

Rated 3 out of 5 stars

So far impressed with space but…

So far impressed with space but frustrating how early you close gate. We usually can only get up later in day and every time security is locking up 15 minutes before closing time.
We like the idea of a gate with code and we can go in storage when needed.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Teresa, for your review. We will look into this to better accommodate our customers. =)

Rated 5 out of 5 stars

No problem

Stored my stuff for 4 months and didn’t worry about a thing! Cheap and easy ! Just the way I like it !
I’d use them again, no problem!

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi B Mcleod, thanks for your review! We look forward to seeing you soon.

Rated 4 out of 5 stars

The office staff are wonderful

The office staff are wonderful, friendly, helpful and so far to date, always in really good moods. They make customer service look easy and enjoyable.
My only complaint is that I don’t always get my bill because of server delays. But when you call and ask, the staff is always happy to help.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Shawna, thanks for your review. We enjoy having wonderful customers as well, and will look into the situation asap.

Rated 2 out of 5 stars

Would Suggest Looking Elsewhere First

The facility is in a convenient location for me and is clean, but I have had issues with security that have not yet been resolved.

UPDATE: I called the number requested of me by your comment and they were unsure what I was talking about when referencing my post.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

RE-UPDATE: I called the number requested of me by your comment and they were unsure what I was talking about when referencing my post.

Sorry, Andrew. Please email us at storagevaultreviews@storagevaultcanada.com with your full name and the facility (Location) that you are renting. We will investigate further and looking into this issue and hope to resolve it promptly and accurately.

Rated 1 out of 5 stars

Money grabbers

Money grabbers. Began renting a unit for $65, 2 years later...$102.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Larry, thanks for your review. We will look into this moving forward to better accommodate all our customers.

Rated 4 out of 5 stars

Good secure facility

Good secure facility. Staff have always been friendly. Our only concern is the cost as, although one should expect reasonable increases in the monthly rate, our rate for the same locker has increased thirty seven percent over the past 3 1/2 years. Thank you.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Rob, thanks for your feedback! We will look into this for all future improvements.

Rated 4 out of 5 stars

Good service

Good service, staff friendly and helpful.

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Terence!

Rated 2 out of 5 stars

Alright at best

The actual storage unit is fine. It serves its purpose. The big issue is the cost. I am paying $150 a month more than when I first got the unit. I realize things get more expensive over time but it is way too expensive for a little but of space. The staff has been alright at best. They cut the lock off my unit to check for a possible oil spill and I had to replace the lock at my expense. I dont think that was right but it is what it is

February 9, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Shawn, thanks for your review. Your feedback is very important to us and we will look into this to find the best solution to accommodate all our customers.

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