Storage For Your Life Reviews 

294
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Tried to reserve via website, received email with quote for a higher price. Told that the website is incorrect despite website showing video of the unit. now see several offers on website that I was n... See more

Company replied

Rated 3 out of 5 stars

Poor maintenance around the exterior storage units ( winter ) , snow not cleaned and removed at crucial points,not salted at the gates . 28 days monthly charges!!! Ridiculous,we paying one month... See more

Company replied

Rated 5 out of 5 stars

An amendment to my previous reviews of Storage For Your Life (SFYL), in Parksville, BC. The company has reached out to me and has responded in a very favourable way. I thank them for their efforts w... See more

Company replied

Rated 4 out of 5 stars

Good secure facility. Staff have always been friendly. Our only concern is the cost as, although one should expect reasonable increases in the monthly rate, our rate for the same locker has increase... See more

Company replied

Company details

  1. Warehouse
  2. Furniture Store

Information provided by various external sources

Storage for your life provides Convenient and Secure Self-Storage for Your Home or Business. We serve Kamloops, Comquitlam, Langley, Mission, Parksville, Surrey


Contact info

3.7

Average

TrustScore 3.5 out of 5

294 reviews

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3.7

All reviews

(294)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

This company has very bad renting behaviour

This company has very bad renting behaviour, increase increase and increase in monthly rent

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks for your feedback, E. Cheema! We'll look into this for future improvements.

Rated 5 out of 5 stars

Storage For Your Life was a lifesaver…

Storage For Your Life was a lifesaver when it came to our big move! It took awhile to get into a new home, but we were confident our belongings were being looked after and in a secure place in the meantime. We were so happy we recommended them to friends, and received a pretty nice referral bonus for the referral. The one and only drawback to the whole experience was finding their actual office, as their storage sites are spread to different areas of town, and Google Maps is crap with directions. But we would 100% recommend them to anyone needing storage, and will definitely use them again in the future if needed.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Darlene, glad we can help!

Rated 4 out of 5 stars

Four stars only as they are impossible…

Four stars only as they are impossible to phone. Apparently there is no one in the office to answer the phone when it rings. Then when a person leaves a message no one bothers to call back. Too bad.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Hi Sherry, thanks for your feedback! We will look into this asap.

Rated 3 out of 5 stars

The key pad to unarm/arm the units is…

The key pad to unarm/arm the units is in a poor place so when it’s sunny you can’t even see what it says, the moving blankets have been up in the elevator for months, it’s dirtier than it used to be and you keep raising the cost

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Leslie, for your feedback! We will look into this immediately.

Rated 1 out of 5 stars

Review for Dallas location

Review for Dallas location. Travel trailer was broken into. Among the items stolen were two heavy duty 6v batteries. Thieves have an access code or follow other vehicles into the compound, they did not carry these batteries out by hand. There are much safer locations to store your stuff, not worth the monthly rate.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks for your review! We take security very seriously and will be more than happy to look into the situation. Can you give us a call at 1 877 217-8673 and someone will be able to further into the case.

Rated 5 out of 5 stars

Fantastic people

Fantastic people. Can't say enough good things about them. Very easy process and great rates.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Robert!

Rated 1 out of 5 stars

All I have had was crappy service up until a couple months ago

If I could of moved,I would of moved but they would’nt reimburse my money, was offered things they didn’t have. I paid cash but could’nt get cash back I had to take it in storage. You said you were open 6 days a week and at first I could find anyone 6 days a week but now it is better but they over charge because it’s is not for a month it is for I think 4 weeks

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thank you Kelly! We want to make your overall experience better. When you have a minute can you give us a call at 1 877-217-8673 and someone will be able to look into the situation?

Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service. Management was nothing but rude and unwilling to help. It took several visits into the office with nothing resolved. All due to their inability to process online payment transactions with sufficient evidence to support the payment being withdrawn. Also getting in contact with them via telephone was completely useless. They were not open during the hours listed and never returned numerous calls and emails.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Hi Adam, thanks for your review! Can you give us a call at 1 877-217-8673 and someone will be able to investigate this further? Thanks!

Rated 3 out of 5 stars

There have been two price increases in…

There have been two price increases in the short time we have had our locker - convenient door access has been limited - washrooms are not available at all times.
Staff is lovely - facility is clean - feels pretty safe - this is our first experience with storage - so not sure how it compares.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Catrella! We'll look into this asap to help make our customers experience better.

Rated 1 out of 5 stars

Worst storage.

Worst storage! Unreasonable staff. Non legit evictions. Unrealistic expectations. Scammers. No bathrooms after 5pm. Place on Quadra smells like urine and feces. Rip off! Not worth it!

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Bear! We are more than happy to look into your experience and see if there is anything we can do to make you happy. Can you give us a call at 1 877-217-8673, and someone will be able to investigate this further? Thanks!

Rated 5 out of 5 stars

I have had a really excellent…

I have had a really excellent experience with the onsite staff. There has been a bit of a turnover since we started there in 2016. The current two people who work in the office are outstanding - polite, helpful and reassuring. I’m pleased with the high standards of this storage facility and would wholeheartedly recommend it.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Suzanne for your review! Glad to hear you had a good experience! =)

Rated 4 out of 5 stars

They are the best storage facility I…

They are the best storage facility I have ever dealt with. Friendly Customer service and convenient access.

My only complaint is the carts are not always available at the front entrance doors.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks DCT! Your feedback will be considered for all future improvements.

Rated 2 out of 5 stars

Rats/mouse

Think rats got in my boxes and came home with me.showed the storage staff pics of fresh rat poop they told me all they can do for me is let me use their garbage bin for free to throw away any thing with rats damaged.this is why i ended my services with them and what staff told me.upon signing up they made me get insurance saying its gonna cover me for any damages caused by anything there but after their story changed to just letting me use their bin

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Neil, we will look into this immediately.

Rated 5 out of 5 stars

Good people

Good people. Very helpful. Prices are a bit high, but the facilities are excellent.

February 2, 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Leslie, for your feedback!

Rated 1 out of 5 stars

Less than Impressed

Climate control is minimal, in winter it was always cold and summer very humid. In the few years we rented a unit there rent increased but the quality if the building decreased. The elevators became slow and loud, garbage often was full, dollys, when available, were very junky and in need of replacing, and I'm certain it took them at least a year to replace a rubber on one of the door stoppers. For a newer storage facility it was very poorly taken care of. Also their contract says nothing about giving them a month's notice but when I went to close my account and get part of my payment for the month back as it had only been a week they refused and told me it had to be that way and they could only offer me a free month if/when I rented there again. I did find a reference to this but it was in an email and is not in the contract. What really bothered me was you don't have to sign anything or show ID to close your account, you just go in say who you are and that you are closing it, they give you a print out saying you don't owe money or something and that is it...so anyone could have done this. Also they kept phoning my parent's place if I forgot to pay, they never phoned my cell. Pretty sure my parents' number was secondary/emergency.

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Hi Ashley, thanks for your review! Your feedback will be considered for future improvements. We also want see what we can do to better your experience. When you have a moment, can you give us a call at 1 877-217-8673? Thanks for your patience.

Rated 1 out of 5 stars

Not sure had lots of problems but still…

Not sure had lots of problems but still paying a high price .when other storage are way cheaper .but if I didn't work so much I would my things .

February 2, 2019
Unprompted review
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Reply from Storage For Your Life

Thanks Terrie, for your review! We are happy to look into this and help make your experience better. Can you give us a call at 1 877-217-8673? Thanks!

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