Banner for Storage King Australia

Storage King Australia Reviews 

14,419
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the local team members for being extremely friendly, knowledgeable, and always ready to go above and beyond to assist everyone. Reviewers constantly mention the exceptionally clean facilities, straightforward sign-up procedures, and convenient access options that make storing items completely stress-free and smooth. However, some customers also noted frustrating experiences regarding rigid company policies, cumbersome digital processes, or unexpected access code failures on weekends. A few visitors encountered difficulties when trying to get emergency support outside regular working hours or dealing with strict identification rules.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as lovely, helpful, and professional.... See more

Service

Consumers find service to be exceptionally positive, praising staff for being helpful, professional, and easy... See more

Facilities

People report positive experiences with facilities, noting that the storage units and spaces are consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to deal with staff and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First contact by phone was extremely friendly professional and helpful. My next contact was face to face, again extremely friendly helpful and professional. My access pin would not work. I contacted t... See more

Rated 5 out of 5 stars

Smooth process Easy access to storage Excellent customer service and help at initial sign up and upon entry when first accessed site Great pricing Would highly recommend to others wanting a sea... See more

Company replied

Rated 5 out of 5 stars

First time customer at Storage King Acacia Ridge, Great service, helpful Staff, even took me on a tour to see what the unit looked like.Bonus part was they had a hire van, I was winning!! Moved out t... See more

Company replied

Rated 5 out of 5 stars

Best of the best when it comes to location, facilities, service, prices ,staff in storage business .I highly recommend Storage King they are truly professional Thank you to all especially to Craig'N... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. Records Storage Facility
  6. Storage Facility

About Storage King Australia

Written by the company

Storage King Australia: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly locations, in cities such as Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, we have self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Aussies Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local Australian team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 1800 100 700 or get a free quote online today!


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(14,419)

1,322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was fabulous

My experience was fabulous
Dean is truly amazing and so professional he leads a great team.

His customer service is the absolute best. He works with you to offer you the best option. He goes above and beyond.

July 19, 2026
Storage King Australia logo

Reply from Storage King Australia

Thank you, Eileen! We're excited to hear about your fabulous experience and appreciate your kind words about Dean and the team. Providing outstanding customer service is our priority, and it's great to know we met your expectations. We look forward to serving you again!

Rated 2 out of 5 stars

No friendly and give me the wrong quote…

No friendly and give me the wrong quote and the end I got the wrong storage abd I asking discount but give just nothing keep asking but he just ignored me

July 9, 2026
Storage King Australia logo

Reply from Storage King Australia

We're sorry to hear about your experience, Lana. We strive for excellent customer service, and it's disappointing to learn we fell short. Your feedback is valuable, and we'll address this with our team to improve our service and communication. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Clean units with easy access.

July 9, 2026
Storage King Australia logo

Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Absolute perfect customer service-…

Absolute perfect customer service- Grant was so compassionate considering I’d lost everything in the Moorebank fire- cannot thank him enough x

July 16, 2026
Storage King Australia logo

Reply from Storage King Australia

Thank you for your kind words, Donna! We're glad to hear that Grant provided you with compassionate support. Your satisfaction is our priority, and we're here to help whenever you need.

Rated 4 out of 5 stars

Sandi perspective

Good security,Good customer service,clean environment.

July 30, 2026
Storage King Australia logo

Reply from Storage King Australia

Hello Sandi, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

Staff …

Staff …
Excellent customer service

July 6, 2026
Storage King Australia logo

Reply from Storage King Australia

Hi Cin, Thank you for the great review!

Rated 5 out of 5 stars

Excellent customer service

From the moment that I first reached out to storage king and spoke with jock about storage for my motorbike, he was nothing but friendly and helpful.

July 16, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for your awesome review, James! We're thrilled to hear that Jock provided you with friendly and helpful service for your motorbike storage needs. Your satisfaction is our priority, and we appreciate you choosing us!

Rated 5 out of 5 stars

Great service

Was able to get the unit I wanted, with no fuss at all. Location is perfect for us.

July 9, 2026
Storage King Australia logo

Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Simple process to book

Simple process to book, instructions and access.

July 14, 2026
Storage King Australia logo

Reply from Storage King Australia

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and professional while handling my application.

July 14, 2026
Storage King Australia logo

Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Great customer service

Great customer service and good conversation from staff on call and in store. Always a pleasure.

July 7, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for the great review, Hevanly. It is a pleasure to be of service.

Rated 5 out of 5 stars

Storage in mitcham is a pleasant…

Storage in mitcham is a pleasant experience.staff are friendly and helpfull.And are eager to give advise if you ask a question.

July 14, 2026
Storage King Australia logo

Reply from Storage King Australia

Hello Chris, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 1 out of 5 stars

West Gosford $150,000 Pokémon product stolen

Hundred and $1 they know who the perpetrator is. It is one of their customers that still has a unit in the factory the person running it I’ll be taking to court accuse me of setting up the breaking inner and now they’ve had another facility burned down no help no phone calls. I’ll be taking this to legal action. 50,000 worth of Pokémon product stolen from West Gosford storage King they kicked me out of the facility told me I had one week to pack my stuff up no help and Patricia Lawrence is still allowed to keep her unit there after stealing my products. I have police reports if anyone would like to see them.

February 28, 2026
Unprompted review
Rated 4 out of 5 stars

Michael and Kara made me feel welcome…

Michael and Kara made me feel welcome immediately and thoroughly explained all the options available to me. Service was professional and polite.

July 13, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for the great review, Peter. It is a pleasure to be of service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look