Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my things in storage for 3-4 months during house move in Paisley. No issues with vault, it was dry and secure. My only recommendation would be if I did it again I'd book a ground floor vault, even... See more
Company replied
I wasn't sure what size i needed but Dionne at Dundee suggested a 15ft would be fine when i gave measurements for some of my boxes i planned to store. Dionne took the time to show me a few variatio... See more
Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in openin... See more
Company details
Information provided by various external sources
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Contact info
1 Macdowall Street, PA3, Glasgow, United Kingdom
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4.4
Excellent
788 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All ran smooth with set up
All ran smooth with set up, instructions straightforward s x clear. Everything in order at the space, served its purpose and absolutely no complaints.
November 30, 2025
Unprompted review
Great for storing
Have always had a great experience with storage vault; Staff are so helpful and friendly. The facility itself is kept dry and clean, so have never had doubts about leaving my belongings.
November 28, 2025
Unprompted review
Possible one of the worst websites out…
Possible one of the worst websites out there.
I can't comment of facility but given that continuous circular click for quote... I gave up. Its not difficult to design a e-commerce site therefore I can only guess to how poor the rest of the admin Is.
November 7, 2025
Unprompted review
Reply from Storage Vault
Hi Ann.
Thank you for taking the time to highlight this to us.
At this time we have not been made aware of any website issues when booking or requesting a quote.
We complete checks on our website to ensure everything is running smoothly daily.
We want to ensure all customers have a great experience in person or on our website, therefore it would be great to be able to chat to you and try and resolve any issues you have been facing.
If you have a few minutes please contact us on 0141 887 1000 and we hope to hear from you soon.
Thank you.
Stefini at Storage Vault.
100% amazing customer service used the…
100% amazing customer service used the storage vault in a time of desperation due to sale of house not going through on time the staff have been amazing but stefini I must mention has made this a more relaxed journey and very helpful customer service 10/10
November 6, 2025
Unprompted review
Reply from Storage Vault
Hi Jennifer.
Thank you very much for taking the time to leave this review for me.
It was a pleasure to chat to you and to be able to make things simple and as easy as possible for you.
Feel free to pop in anytime and if you need anything else don't hesitate to contact us.
Stefini at Paisley.
Nyree at the East Kilbride branch
I have nothing but pure gratitude and praise for this company and the member of staff they have in the East Kilbride branch, from entry date to leaving date it was nothing more than perfection, Nyree was always very professional, polite, and always willing to help, never a day went by when she didn't have a cheery disposition and smile on her face, she explains everything you need to know in great but simple detail, very easy to understand, she always takes her time to welcome you onto branch property, making sure your needs are seen to, if and when needs be I will surely be returning to the East Kilbride branch, can't thank Nyree enough, best customer service and staff member I've ever had the pleasure to meet.
Thanks again Nyree for such a beautiful, professional experience.
October 25, 2025
Unprompted review
Reply from Storage Vault
Hi Grant
It was my absolute pleasure to welcome you and your family to Storage Vault, Thank you for the very complimentary review, at Storage Vault we pride ourselves on delivering the best service and standards across our sites. It is so good to hear that you had the best experience during your stay with us at East Kilbride. Thank you so much again for taking the time to highlight our company and myself in the best possible way by leaving this great review. It is very much appreciated.
Nyree
Storage Vault
Easy, quick, affordable
So easy to set up a viewing before committing and the onboarding process was smooth and fast. Facility in better condition than other more expensive suppliers we considered.
November 3, 2025
Unprompted review
Reply from Storage Vault
Hi Kal,
Thanks for your great review! We’re glad the viewing and onboarding were smooth and that our facility exceeded your expectations. We appreciate you choosing us for your storage needs!
Michael
Storage Manager
Easy storage
Staff were really helpful and made sure unit was high enough. Really easy to access and no issues. Trollies to use at door for heavier items.
October 31, 2025
Unprompted review
Reply from Storage Vault
Hi Taylor,
Thanks for your kind words! We're glad our team could help and that you found access easy and convenient. Great to hear the trolleys came in handy too!
Michael
Storage Manager
Pushy sales tactics, unattentive staff
Pushy sales tactics, got attributed the very furthest unit at the end of a very long corridor when several other units of the same size were available immediately by the entrance during my check-in and throughout the tenancy (what was phone staff thinking when they allocated that unit, I almost feel it was just bad faith retribution or gross abuse of power), lack of trolleys or badly-functioning small trolleys, cold units bordering damp conditions. I would not recommend.
October 31, 2025
Unprompted review
Reply from Storage Vault
Thank you for sharing your feedback. We’re sorry your experience didn’t fully meet your expectations. The unit you were allocated was the only one available in that size at the time, as nearby units were reserved.
We’re sorry the signup process felt pushy — our aim is always to provide clear, helpful information. Our facility is insulated and maintained at an ambient temperature suitable for dry storage. We will review your comments to ensure high standards.
We’ve also doubled the number of trolleys in our loading zones in response to customer feedback.
Seamless and Easy Experience
Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in opening hours that other places which was ideal for our needs. The unit was extremely helpful for during our house move and I won’t hesitate to recommend Storage Vault to others.
October 31, 2025
Unprompted review
Paisley branch - great location for a storage unit
Had my belonging stored at the Paisley Branche. Never had any issues there and the facility is well organised, clean and easy accessible. Would use this facility again in the future.
October 30, 2025
Unprompted review
Reply from Storage Vault
Hi Meloki. Thankyou for taking the time to leave us this fantastic review. We are so happy to here that you had a great experience with us and that would use us in the future, Please don't hesitate to contact us if ever you need us again.
Stefini at Paisley
Really quick response and really easy…
Really quick response and really easy to deal with, the Girl I dealt with Stefanie was very clear and courteous to deal with and helpful at every stage.
October 28, 2025
Unprompted review
Reply from Storage Vault
Hi Gordon.
Thank you for much for taking the time to leave this review for us.
I like to try and make things as easy as possible for all customers and moving house and items can be stressful sometimes. We are always here if you need us, feel free to pop in for a chat.
Take care
Stefini at Paisley
Excellent service
Excellent service. Was shown different units then it was a very easy process to secure a unit. Staff in Dundee (both Colin and Dionne) were excellent and couldn’t have been more helpful.
October 18, 2025
Unprompted review
Great service
Great service, helpful and efficient staff facilities very good
October 18, 2025
Unprompted review
Excellent service very helpful and gave…
Excellent service very helpful and gave great advice
October 18, 2025
Unprompted review
Reply from Storage Vault
Hi Greg,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was helpful and provided great advice. Making your experience smooth and stress-free is always our top priority.
We really appreciate your kind words and look forward to assisting you again in the future!
Best,
Michael
Storage Manager
Really good company
Really good company, even when I embarrassingly locked my keys inside. Every member of staff I had contact with was extremely helpful and friendly.
October 17, 2025
Unprompted review
Reply from Storage Vault
Hi Julie,
Thank you for your kind words! Don’t worry—locking keys inside happens to the best of us. We’re so glad our team could help and make the experience stress-free for you.
We really appreciate your feedback and look forward to assisting you again in the future!
Best,
Michael
Storage Manager
Great experience
Storage facility was great. Great access, nice lockups dry and spacious. Kept informed all throughout the contract period of pricing and schedule of payments.
Easy to navigate website and emails. Would use again.
October 11, 2025
Unprompted review
Reply from Storage Vault
Hi Jamie,
Thank you for your wonderful feedback! We’re delighted to hear that you found our facilities convenient, spacious, and easy to use, and that our communication kept you informed throughout your contract.
We really appreciate your kind words and look forward to welcoming you back whenever you need storage again!
Best,
Michael
Storage Manager
moving house
I was moving house and downsizing. Was given excellent advice on how much space I needed. Half price for first 2 months was also a great deal. All communication was timely and very helpful. Would definitely use again.
September 25, 2025
Unprompted review
Staff very helpful and kind
Staff very helpful and kind. We left an artificial plant behind on move date and was given temporary access to collect it. Unit itself very clean,dry and secure. Trolleys to help move items in and out. I would recommend this storage facility and would use it again if I needed it.
September 15, 2025
Unprompted review
Reply from Storage Vault
Hi Karen,
Thank you for the lovely review! We're glad you found your plant and that you were happy with the clean, secure unit and helpful trolleys. It’s great to hear our team made the process easier. We appreciate the recommendation and would love to welcome you back anytime!
Best,
Michael
Storage Manager
great experience. Very clean and secure.
I had a few issues trying to get booked online, however, customer service were so helpful. The unit is very clean, size is perfect, accessibility is easy and very secure. I am delighted with everything so far.
September 15, 2025
Unprompted review
Reply from Storage Vault
Hi Kerri,
Thank you for your great review! We're so pleased to hear you're happy with your unit and found it clean, secure, and easy to access. Sorry to hear about the initial booking issues, but we're glad our team could help. We're delighted you're satisfied so far and really appreciate your feedback!
Best,
Michael
Storage Manager
Staff excellent from start to finish
Staff excellent from start to finish. helpful and friendly.
September 15, 2025
Unprompted review
Reply from Storage Vault
Hi Laura,
Thank you for your kind words! We're thrilled to hear our staff made a great impression from start to finish. Your feedback means a lot, and we’re always here to help with a smile!
Best,
Michael
Storage Manager
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