Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my things in storage for 3-4 months during house move in Paisley. No issues with vault, it was dry and secure. My only recommendation would be if I did it again I'd book a ground floor vault, even... See more
Company replied
I wasn't sure what size i needed but Dionne at Dundee suggested a 15ft would be fine when i gave measurements for some of my boxes i planned to store. Dionne took the time to show me a few variatio... See more
Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in openin... See more
Company details
Information provided by various external sources
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Contact info
1 Macdowall Street, PA3, Glasgow, United Kingdom
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4.4
Excellent
788 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from both Jordan and…
Excellent service from both Jordan and Deborah. Very easy to understand the system, visited my unit a number of times and had no problems getting in or out. Very clean facility. Queries by email answered quickly.
August 25, 2024
Unprompted review
Reply from Storage Vault
Hi Jayne,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you have received excellent customer service from both Jordan & Deborah and will ensure this great feedback is passed on.
We are really happy to hear you found accessing the unit was easy and the facility was clean and tidy as this is something we pride ourselves in so thank you.
Thank you once again for choosing to store with us it has been lovely getting to know you and we wish you all the best for the future.
From Deborah & Jordan team Paisley.
Excellent 5 star service
5 star service so far with Storage Vault. We have had to use due to being in between properties our new house is going to be in East Kilbride making that one the obvious choice! Both Nyree and Yvonne are extremely helpful (Yvonne was happy to drive down to other unit one Saturday) l would highly recommend this company 😊
August 13, 2024
Unprompted review
Reply from Storage Vault
Hi Emma
Thank you for taking the time to leave us this great review on your experience with Storage Vault.
We are so happy to have been able to help you sort your storage needs to make your house move easier.
We are also delighted to hear that the team have went above and beyond your expectations. We pride ourselves on delivering great service.
Thank you once again for choosing to store with us.
Nyree & Yvonne
Thank you Storage Vault
Our first time ever using a self-storage company and it has been a great experience using the services of Storage Vault East Kilbride.
Many thanks to; Nyree, Yvonne, Donna, Stefini, Miriem, Molly, Kenneth, Michael, Ashleigh for the excellent communications and customer care.
A special thank you to Nyree and Yvonne who's kindness, helpfulness, and understanding of our difficult situation will always be remembered and to whom we are extremely grateful.
We will always use Storage Vault for helping with our storage needs. Thank you Storage Vault.
August 12, 2024
Unprompted review
Reply from Storage Vault
Hi Kevin
Thank you for taking the time to leave us this great 5 star review on your experience with us at East Kilbride.
It has been an absolute pleasure getting to know you and supporting you through your storage journey.
If there is anything else we can help you with during your stay, please do not hesitate to get in touch and we will be more than happy to assist.
Nyree & Yvonne
Stefini at storage vault motherwell is…
Stefini at storage vault motherwell is fantastic. Took her time to explain everything and nothing was ever too much bother.
August 19, 2024
Unprompted review
Reply from Storage Vault
Hi Joanne.
Thank you for taking the time to leave me this lovely review.
It was a pleasure to assist you with your storage and help you along with the move in process.
Pop into reception anytime and please recommend us to any family or friends who may need storage.
Thank you.
Stefini at Motherwell.
Really great service from D and J
Really great service from D and J, Storage Vault Paisley it makes hell of a difference when you have dedicated staff who understand your wants and needs and show empathy when you are chucked a curve ball keep doing what you are doing guys really appreciate the help and understanding
July 2, 2024
Unprompted review
Reply from Storage Vault
Hi Mr Cole,
Thank you for taking the time to leave us this great review on your experience with us at Paisley we are really happy to hear that you have been pleased with the service and that both Deborah & Jordan provided and will ensure this great feedback has been passed on.
It has been a pleasure getting to know you and we are happy to help in anyway we can. Thank you for choosing to store with us if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Easy
Easy, smooth and effective is how I would describe my experience with StorageVault Paisley. I dealt with Jordan and he was friendly , helpful and honest. With regards to storage, the facilities are fab and the price is spot on. Thanks for all your help while I was storing my belongings!!!!!
July 8, 2024
Unprompted review
Reply from Storage Vault
Hello,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found Jordan helpful and friendly and we will make sure this kind feedback is passed onto him.
It is also great to hear you found the facility and price have been great and appreciate the feedback as this is something we pride ourselves in.
Thank you once again for choosing to store with us we and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
What you are quoted is not what you pay
Price I was given in my quote was increased by 17% on confirmation, really underhand business practice.
June 19, 2024
Unprompted review
Spot on !!!!
it was an absolute pleasure to deal with Stefini from start to finish, the care and attention and information she gave us was superb, the pricing and the facility is fantastic too, will definitely use more often in the future
June 19, 2024
Unprompted review
Reply from Storage Vault
Hi Martin.
Thank you very much for your fantastic review, its much appreciated.
It has been a pleasure to help you with your storage search.
Were very happy to hear how great you are finding the facility and service and feel free to pop in anytime if you need anything.
Thanks again.
Stefini at Motherwell.
Seen the employee climbing over the storage wall.
They are not helpful, and I seen one of the employees climbing over the wall of one of the storages. When he should have been in the office.
June 12, 2024
Unprompted review
Reply from Storage Vault
Hi Christine.
Thanks for taking the time to leave us feedback.
If possible would you mind telling us which location you stored and we can look further into this for you?
We can see that you are currently based in the US however we are a UK based company therefore want to ensure we have the correct location to investigate further.
Thank you again.
From first enquiry to emptying the unit…
From first enquiry to emptying the unit the service was great! Stefini Barrowman At Motherwell made the whole process so easy, thank you!
May 27, 2024
Unprompted review
Reply from Storage Vault
Hi Kevin.
Thank you very much for leaving us a fantastic review, much appreciated.
We are glad we could help you along with your storage and it was a pleasure to be able to assist you.
Please refer us to any family and friends.
Take care
Stefini at Motherwell.
Great service
Deborah and Jordan are always very welcoming whenever you phone or go to the office. They bend over backwards to help and are very reassuring regarding safety in the vaults. I have no hesitation in recommending the Storage Vault at Paisley.
May 23, 2024
Unprompted review
Reply from Storage Vault
Hi Lynn,
Thank you so much for taking the time to leave this great review on your experience with us at Paisley. We are really happy to hear that you have found both Deborah & Jordan welcoming and helpful whenever you are on site and we really appreciate this lovely feedback.
Thank you once again for choosing to store with us and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Double booked storage space
We have been using storage vault in Coatbridge for a couple of months with a small vault and not had any issues. We then upgraded to a larger space nearly a month in advance of our house move for us to turn up on the day with everything including large furniture to find they had double booked our vault. We then had to spend nearly an hour on the phone trying to find an empty vault which led us having to extend a van hire which also meant we had to pay a late return fee. We were lucky that they had 1 free vault left in the size we had originally booked. They made an already stressful experience moving even more stressful and we are now out of pocket.
May 18, 2024
Unprompted review
Jill was super helpful and…
Jill was super helpful and accommodating from start to finish! Very easy and accessible space. Thanks for keeping our stuff safe!
May 18, 2024
Unprompted review
Excellent facility
This place is absolutely fantastic.
Very professional and helpful .
There is always someone there meaning your items are completely safe and if you have any questions they are always there to answer them .
100% recommend for any of your storage and is so very well priced .
May 10, 2024
Unprompted review
Reply from Storage Vault
Hi Lesley.
Thanks for taking the time to leave us a review.
We are so pleased we were able to assist you in your storage search, we are always happy to help.
Thanks again
Stefini at Motherwell.
I have never used storage before
I have never used storage before, however Deborah Jack made life so easy and got me out of a really tricky spot. Deborah and Jordan at the Paisley branch are so polite and helpful and their customer service is fantastic. If I ever had to use storage again it would definitely be here and I would definitely recommend others use it too. The staff are what make it work and storage vault is very lucky to have 2 great workers in Paisley.
Caroline Fairman
April 28, 2024
Unprompted review
Reply from Storage Vault
Hi Caroline,
Thank you so much for taking the time to leave us this fantastic review on your experience with us at Paisley.
We are really happy to hear both Deborah & Jordan have been helpful and you have received great customer service from the pair of them as this is something we pride ourselves in.
It has been lovely getting to know you and thank you once again for choosing to store with us we wish you all the best for the future.
From Deborah & Jordan team Paisley.
Not a great experience at all
Not a great experience at all. Rang up on a general enquiry, their selling technique was very pressurised. Then went to view the site the next day and no one was there or contactable in a timely manner. Rang them three times for different people each time who couldn't answer my questions. Eventually left it with them saying they'd call me back and they never did. From what I could see of the site they didn't have any internal storage which is what Is been asking for since the beginning. Just an awful waste of time.
April 16, 2024
Unprompted review
Reply from Storage Vault
Hi Simon, I'm really sorry to hear that you had a bad experience with us. The site you went to see is an unmanned site and is run via our remote contact centre. We always strive to deliver the best customer experience so we will look into your concerns. If you are still looking for a storage solution, we would be more than happy to arrange an accompanied visit for you as we do have some internal units that are now vacant. I'd also be more than happy to discuss this further with you, if you would like to call and ask to speak to the site manager Donna.
Easy to book and excellent service.
We were looking to store items from our home in preparation for our upcoming house move. We had previously used outdoor container sites and wanted something clean and secure. The service from Stefinie was excellent. She was clear about what we needed and was not encouraging us to pay for larger containers based on our needs. Also informed me of requirements for the storage unit with no obligation or pressure to buy the company’s. (Although I did buy a padlock and used their insurance as I was very impressed with the quality and ease of it all). She showed me around and the site is so clean and feels so secure compared to other storage facilities in the area. She was also very patient with me as I had my two boys with me who were a little over excited! Very reasonably priced with a great offer on at the moment. Even without the offer I think the money is worthwhile to have our items stored in such a well looked after facility!
Very pleased with our experience so far.
Thank you!
April 10, 2024
Unprompted review
Reply from Storage Vault
Hi JulieAnn.
Thank you for taking the time to leave this fantastic review. It was a pleasure to help you along with your storage needs. The boys made my afternoon with their antics however I hope they were on their best behaviour for yourself for the rest of the school holidays. We hope to see you all on site again soon.
Thank you again for choosing to store with us
Stefini at Motherwell.
Stefini made the complete experience…
Stefini made the complete experience simple from start to finish .
A very professional and knowledgeable young lady a credit to the company.
Thank you kindly stefini.
Gerry
April 4, 2024
Unprompted review
Reply from Storage Vault
Hi Gerry.
Thanks for leaving us a great review, I appreciate your comments and its great to hear such lovely feedback.
We hope to see you again soon and thanks for choosing our facility for storage.
Stefini at Motherwell.
I used storage vault when moving house
I used storage vault when moving house. Very easy company to use. I needed to store items longer than expected and needed an extension on my unit which was facilitated easily by Stefini
March 29, 2024
Unprompted review
Reply from Storage Vault
Hi Karen.
Thank you for taking time to leave us this great 5 star review. We are very happy we could make the process as easy as possible for you and do hope you recommend us to any family or friends who may need storage.
Take care.
Stefini and the Motherwell team.
Amazing
Deborah and Jordan couldn’t have been anymore helpful when arranging storage. They both go above and beyond to help and explain everything you need to know.
February 12, 2024
Unprompted review
Reply from Storage Vault
Hi Raeanne,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found the team helpful from enquiry to move in and happy to hear you have been pleased with the service we really appreciate the feedback.
Thank you for choosing to store with us we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.