DigitalRev Store Reviews 3,861

Camera arrived on time and in good condition

Ordered a camera for my son on the 1st of December only to be told 2 weeks later (12th December to be exact) that there was none in stock and my order was cancelled. Why not say it was out of stock in the first place!!? Ruined Christmas. I work away and I am actually working away for Christmas from the 15th-4th January. Thinking Christmas was all sorted I haven’t had time to replace the present and now face the thought of him not having anything off me to open on Christmas. His mum and I don’t get on and this is another point to go against me. So you’ve not only ruined my life but ruined my sons aswell. Thanks a lot you bunch of thick, inconsiderate donkeys

Tamron EF G2 24-70MM Lense . Query on del date,Reply was prompt to my Query UPS site was mixed up till I realised I was on the wrong site not UK. Parcel came as promised ordered late on the first del on 6th at 3.00pm. Lense is Ab Fab.. Great service.

Great service and prompt delivery. Thanks

Quick delivery and very good customer service! And prices are very attractive!

Great price, great service. Exactly as described.

Always fast, efficient and great value

Always great service, reliable delivery and very good prices... I would have no hesitation in recommending DigitalRev to anyone looking for camera equipment

Ordered a Canon 6D mkii on a Friday and it arrived by the following Wednesday - absolutely no issues what so ever and I would not hesitate in recommending DigitalRev to anyone. Great service, great communication and fantastic savings.

I really don’t understand what the hate is all about? I ordered a FUJIFILM X100F two weeks ago. Had it shipped to West London. The service was great. The ETA was two weeks but it only took 1 week for it to get shipped and received it the monday after 7 days via UPS tracked. The product came in excellent shape. All the reviews here made me skeptical to be honest, but I took the chance and was satisfied. I think it would have to depend on where you’re odering from but UK, specifically London seems great.

Update: Forgot to update this after initial review. Camera arrived after some delay but with marks on it, the blame of which DR put to the supplier. Received a 30gbp refund for the trouble. Thought this was a bit low considering I received what looked to be a 'used' product listed as 'new' but couldn't be bothered with the hassle of returning to HK. Have took my business elsewhere (E-Infinity - great service and better pricing compared to DR).

Initial review:
I've ordered with DR several times through the years and have always held them up to a high standard and have always given them 5 star reviews and recommendations to everyone looking to purchase camera equipment. Which is why it felt a little disappointing that this recent order did not go as expected.

My main issues were first, with the delayed response with informing the customer that the colour option of a camera was not in stock. Secondly, that the product page displayed 'in stock' at time of ordering and was in fact, not a live inventory system as expected. And lastly, the initial unapologetic manner of the response. The latter of which has been rectified since and I have appreciated them keeping me abreast with my order.

I know that they value good customer relations/service and they wouldn't be where they are without good customer retention, so it would be of value to them to keep that great customer service mentality whatever the situation. After all, all great businesses are built around great customer service/experiences rather than the end product.

My camera is now en route, so unless is arrives with dents all over or is a completely different camera to what was ordered, I would still recommend them seeing as they ultimately resolved the issue.

Ordered a Canon EOS 80D on Thursday afternoon, it's now sitting here on my desk first thing Monday morning.
Was apprehensive at first but I will definitely use these guys again, saved £189 against Amazon price.
No hesitation in recommending this company.

I bought a Canon 24-70 from these guys, I was nervous when placing an order but the product arrived in perfect condition and within 3 days of ordering!

The Service was just brill ***** 5 Star thank you

Great prices for the products and for items in stock are delivered quickly with excellent tracking from UPS. Communicating is a different story if you need to get in touch. The speed of reply is slow or you'll get no reply at all.

Do I trust them to deliver my goods...yes. Do I like dealing with them.....not particularly .

2nd time I’ve used and again faultless service at great prices thanks
Steve.

Bought many things from DigitalRev and each time the service has been excellent. I would recommend them for all your camera needs.

Arrived within 4 days of placing order, exactly as described. Fully trackable delivery with UPS. Very happy.

I am very impressed with both the speedy delivery of my Drone, the pagageing and the quality of of all the accessories. Well done. Many thanks I will shop with you again!!!