Store Geekvape Reviews 301

The company replaced my order in great shape and didn’t require me to return the incorrect order. This made it so that I didn’t have to go without my products while the replacement was shipping. Very much appreciated!!

Took 2 days longer on the shipping... price doesn't add up to service

How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very satisfied with the quality of my new vape as well as the use of new technology to improve their products. Thank you Geekvape!!

1st off I am having much better luck with the products I bought from geek ape than the same products I bought in smoke shop the in store ones broke and battery life went really quick. So far everything is holding up that I ordered online. Even the pods seem to hold up better. I was buying a 3pk weekly from the store because the pods were messing up so quick. They wouldn’t draw/puff or the just stayed red as if no connection. I’ve only opened 1 package and haven’t needed to switch a pod yet from what I ordered online. I don’t understand why there’s such a difference but there is. Knock on wood for everything I hope I don’t jinx myself

Great products and service just shipping was very slow.

Geek Vape products have raised the bar for all brands of vape equipment. The selection is the best available and present the latest in technology and reliability.

I bought an Aegis Legend 5 that quit working in under 90 days. I contacted Geekvape who had me send them my defective device in exchange for a replacement under warranty. I eventually get a notification from USPS that the replacement Geekvape sent was found to bear counterfeit postage and the package had been seized as a result. Google “counterfeit postage Geekvape” and you’ll see I’m not the only one this has happened to. I’m going to have to file a chargeback with my credit card company as they haven’t been able to offer me a solution in a timely manner. This is the definition of a scam company.

The package of coils arrived in perfect condition. The coils are exactly as anticipated. The shipping provider contacted me prior to delivery to ensure they left the package exactly where I wanted. They arrived safely and were left where I requested.

They list out of stock items and then say it will be available after paying in 1-3 months not 3-5 day delivery. They are inconsistent and poor customer service and fulfilling orders in a timely manner. Don’t care what their logistic problems are. Broken promises. So contesting charges and will spend my money elsewhere. Promised 3-5 day delivery back in November promised but almost Christmas now and zero zilch delivery. Again your logistics problem is not mine. Charge again disputed for broken promises .With all the restrictions on vaping I would think that they would want to be the overall the best of the best. Nope they are getting the reputation of the worst of the worst. I will never buy any GeekVape products after using their mods since 2020 only, nope never again. Again contesting the charge since promised one thing not this B.S. Again read all their reviews and you will see mainly the reviews are one star and just robbing the customer.

Have enjoyed my geekvape vape. Pre-ordered the new device, wasn't expecting a 2 month delay. Product arrived and have enjoyed the new features

Because of stock issues, had to wait for my order longer than expected but, communication was very good and received my product which is outstanding!

I placed my order on Nov 29, it is now Dec. 11 and I still havent received a tracking email, so I went on-site to find out it hasnt even shipped. Come to find out they told me my coils I ordered were clearly marked "pre-order" when in fact they were not, they were "in-stock" as it said when I clicked it and as I have screenshots of with my order confirmation. I am being avoided except for 1 email they sent me that said I would recieve a response post vacation within 3 days, what does that even mean? Its the 10th, whos on vacation? I cant get an answer in the chat as it says 24/7 and then says to me no one is online at the time. I cant even get a refund going and what sucks the most is, I thought I ordered in plenty of time before id run out of coils. Im just going to quit, im tired of stores always having the mods, tanks and juice and NEVER having the coils. As for these reviews, its clear there are (i believe) "fake reviews" which are all the positive reviews and then the real reviews which are the negative reviews because there's no way this company is legit after what ive read. Someone on here stating theyre dealing with the same horrible CS as I am except they've been dealing with it since early September till the present, they still havent had their issue resolved. At this point I want a refund and I will never use their products again. Sad because I love my mod and my tank but what good is it without the stupid coils! DO NOT BUY FROM THEM!
Update: Very same night: to prove how they operate and lie, Ive read many other reviews saying once they "complained about the horrible customer service or not having recieved a tracking number and would ask to cancel their order, magically they'd receive a tracking number. We'll thats what has happened now (magically) yet I've talked to no one directly about my issue, all I did yesterday was leave this review of how much they lie and suck and magically within hours I get an email that they suddenly in the middle of the night "been shipped" which is 100% BULLSH*T!. They havent shipped anything and I won't receive anything because they have nothing to ship. They lie on their website about what's in-stock so you'll buy and then they gaslight you saying "it was clearly marked pre-order" when it was definitely NOT! I know because thats why I went to their website because I was having issues finding them in stock from other 3rd party distributors. Now I will not be able to or they will not allow me to cancel (even if I wanted to, everytime I go on their chat to talk to someone, I get the response "we are not available" yet its a so-called 24/7 help chat (BS)! This has been the common theme amongst the complaints I've read from people who have ordered from this degenerate company. Theyre thugs at best. You are better off to order it again from somewhere else, NEVER AGAIN FROM GEEK VAPE! I absolutely despise this kind of curruption from a business!

Took forever to get my full order but even with the delays, customer service made sure that I was made happy.

Delivery took over two weeks but the great prices made up for it.

It was delivered quickly

I love my new geek vape. The only problem was I was shocked to see that it did not come with the battery.

Customer service is responsive and fantastic! Great products! Shipping could be faster, but orders are always correct and good quality!

Placed an order Nov 4; still waiting. No updates or notice explaining delay in fulfillment.

I got my order with no drama