Good pricing on a hard to find product. Ordering was easy. Gave it 4/5 because processing, shipping and handling took longer than I would have expected in 2025.
Company replied
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Review summary
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I have ordered from Geekvape store for a few years and the only reason I didn’t give give stars is it takes a bit to get the merchandise.
Company replied
Not all products are kept on hand which can delay arrival of shipment. Communication about this is good, so 4 stars it is.
Company replied
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
Company replied
Company details
Written by the company
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contact info
United States
- store@geekvape.com
- store.geekvape.com
3.4
Average
301 reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Dookie customer service
I tried to cancel order multiple times and they just started shipping it yesterday so no stars of i could. I will never deal with geekvape through the online store again. I will go through the 3rd party smoke shops. At least there is can get ahold of a party
October 28, 2025
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Thanks Geekvape!
I have always had great success when ordering from Geekvape! They always meet my needs without delay!
October 24, 2025
Reply from Store Geekvape
Thanks for your love!
Long wait...no comunication
It's been been two months on my pre order...and It says it's shipped..But the shipping co. doesn't have any info of the shipment or it's location.... customer service is closed during the times I'm available to contact them
October 23, 2025
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Excellent customer service is what's up!!
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was offered another color for the same device, no extra fees or anything like that. Now, I'm expecting my device to arrive this coming Tuesday!! 10/28/25!!
✨🖤Thanks, Geekvape!!🖤✨
October 23, 2025
Reply from Store Geekvape
Hi there! So glad we could help with your pre-order and adjust the color for you. Enjoy your device arriving on 10/28—thanks for choosing Geekvape! 😊
Lied to by customer support
So, I got an email stating my items were shipped. The tracking number provided is invalid. I contacted support about it and they stated that my items were pre ordered…which means they will ship at a later date as clearly marked on their website. That was not the case, matter of fact, I got the items I did because they were marked as available. The initial item I wanted was marked as pre order and that is why I had passed on it. The review is a 1 star not because I had to wait for a pre order, rather because my money was taken and now I’m being lied to. That’s not cool at all and I do not think I will do business with geekvape again to be honest…you know, because I have the integrity to be honest unlike geekvape. Update. They said ups delivered my order, but I never got it. Signature was supposed to be provided upon delivery and the proof of delivery did not have my order any signature for that matter and the picture was a blurry one of the front of my house. I tell the support team that, and they stand by UPS’s proof of delivery saying that it was in my mailbox….which it wasn’t the proof of delivery does not reflect it, and no signature collected at delivery. So now I’m out my money and I got no order….this site is a scam at best….i wished I put it on my credit card so I could dispute it….that would be my advice if you decide to order from here. I’m gonna dispute it with my bank but that is a pain in the rear when it’s on the debit card. Never will use them again. They did ship my product but UPS stole it and they don’t seem to care, because they got paid. Customer service for this company is pure garbage.
October 21, 2025
Never received my order
Never received my order, no notification for over 20 business days.
October 17, 2025
I never received my order
October 20, 2025
Reply from Store Geekvape
Thanks for your love!
Needed a coil
Needed a coil. Buying directly from Geekvape actually took 3x longer than the third party website we ended up going with. We bought from two places on the same day at the same time. And now, we’re already going to need to replace the coils bought from a third party before these even got shipped. Purchased on 9/9 and shipped on 10/20. Still waiting on the delivery.
October 20, 2025
Never again
I ordered some coils in Oct. 6th and it's now the 19th and still have not received my order. The customer service is a joke. I will NOT order again
October 17, 2025
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order will be shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Q Cartridge Pod - 0.8ohm(12-18W) -Loose MTL / Top Fill-2ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
It took forever for my order to get…
It took forever for my order to get shipped out.
October 17, 2025
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Takes forever to ship
Says it takes 5 business days to ship, took much longer than that.
October 17, 2025
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven't' received my package
October 17, 2025
Reply from Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your P Series Coil - P0.4 ohm(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128718875
https://store.geekvape.com/pages/shipping-handing
Customer service sucks
Customer service sucks. Do not reply to any emails. No communication at all! If you are out of something, maybe send an email saying your package has been delayed?! I ordered on 10/4. Delivery says 1-5 days. I sent 3 messages. No reply. Do better geek vape! We live in Wisconsin and vapes are no longer sold. My husband is a loyal geek vape user. Drove all over Illinois. Couldn't find any pods. He has been out for 1.5 weeks. Ended up buying a smok unit. Requested a refund and now it says my order has been shipped. We shall see if my order arrives., but I would have to see it to believe it. I would give zero stars if it was an option!
October 16, 2025
Reply from Store Geekvape
Dear,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919128677677
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677677
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
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