No customer support at all. Paid for a watch and they didn't have the color I wanted and they offered to send me a color I would never wear and I tried a few times to get them to send me another wat... See more
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I ordered the Lume Smart Watch on Oct 15th, when i checked shipping status it is still in ‘processing’ it is now November 3rd, when can I expect delivery? Tracking # is WNBAA0393212013YQ
The watch arrived faster than I expected and appears well-made. Very nice. One thing that could be better is the availability of additional watch faces. For an analog guy there are just a few choices... See more
They should list if their item/color is sold out, however, the issue was resolved quickly. The person who helped me was nice, which I appreciated.
Company details
Written by the company
"HiFuture" is a Consumer Electronics Brand and an official HiRes Audio Society Member providing premium quality audio products at affordable prices in 30+ countries globally. We are constantly innovating and experimenting with the latest audio technology and ergonomic designs to add value to your life and provide you with the best audio experience with our premium quality personal audio devices and smart accessories.
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2.8
Average
36 reviews
Hasn’t replied to negative reviews
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No customer support at all
No customer support at all.
Paid for a watch and they didn't have the color I wanted and they offered to send me a color I would never wear and I tried a few times to get them to send me another watch and I was ghosted.. poor form-
August 11, 2025
I ordered the Lume Smart Watch on Oct…
I ordered the Lume Smart Watch on Oct 15th, when i checked shipping status it is still in ‘processing’ it is now November 3rd, when can I expect delivery? Tracking # is WNBAA0393212013YQ
November 3, 2025
Unprompted review
Great Customer Service and Price Worthy
very pleasant and responsive customer service. product arrived safely. product quality is good, matching well with paid price
September 3, 2025
Order was never sent out
My order was never sent out, and there's no communication from the seller. Trying to get a refund now.
June 18, 2025
Terrible service and non delivery
Terrible service and non delivery
* Ordered and paid for a FutureMate on March 18th.
* A week later (25th March) a message from HiFuture that the color is out of stock.
* I suggested an alternative one the same day.
* Again a week later (April 1st) not any reply.
Is this the brand HiFuture wants to live? Very sad!
March 18, 2025
Amazing service
So happy with the service haven't given watch yet as gift for an August birthday.
July 24, 2024
No customer service
I purchased the Hi Future Go Pro watch from one of their agents.
I purchased as I liked the up to 20 day usage. However after I purchased the box it came in states up to 15 days. I sent a message via Facebook Messenger and also an email to try and find out why this one showed 15 days but no response
April 23, 2024
Unprompted review
Absolut perfect product
Absolut perfect product, exactly as promised! Perfect sound! The store is professional! Fast shipping and delivery with Courier in 3 days only and without any import taxes!
June 9, 2023
Good
They should list if their item/color is sold out, however, the issue was resolved quickly. The person who helped me was nice, which I appreciated.
April 18, 2023
Goods as Shown i m satisfied
February 23, 2023
I ordered a true wireless headphones…
I ordered a true wireless headphones navy blue color, after took order you informed me it is end of sale. Finally I got a black one but it was faulty. I am very disappointed.
January 22, 2023
The watch arrived faster than I…
The watch arrived faster than I expected and appears well-made. Very nice.
One thing that could be better is the availability of additional watch faces. For an analog guy there are just a few choices.
January 21, 2023
Good watch design with multi functions
Good watch design with multi functions. Good value .
January 20, 2023
Wrist band adjuster which was sent…
Wrist band adjuster which was sent along with the package did not have screw to dislodge the pin from chain. Now I need to order it separately. Still to try watch.
I contacted the team and they send the adjustment screw for the device. Good service and response. Kudos to team.
October 3, 2022
Reply from store.hifuturegroup.com
Hi Dear Shubham, this is HiFuture service team, I'd love to help you to solve this problem! Please check the email I sent you. Thanks!
I got the watch fairly soon
I got the watch fairly soon, but it could be faster delivery. As for the the watch I have not opened it yet.
September 24, 2022
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