HP Store Reviews 

I am extremely disappointed with the support and service I received regarding my monitor exchange. Before making any decisions, I communicated my concerns to the support team, emphasizing the importance of not being left without a monitor. Initially, I was assured that the exchange would occur simultaneously, with the new monitor being delivered as I returned the old one.

However, the process quickly turned into a nightmare. I was later instructed to return my current monitor before a replacement would be shipped. After complying, I was informed that there wasn’t enough stock to fulfill my replacement order, leaving me without a monitor for several days. This has been incredibly frustrating and inconvenient. Then, when I contacted support again, I was told to either get a refund or wait for the stock with an estimated arrival time of July 2025, which to me sounds like a joke.

The lack of clear communication and the failure to meet promised timelines is unacceptable.

I got a tank printer direct from you .there were no issues with that.
I had problems setting it up mainly due to my own lack of IT skills
Rang HP First Lady I could not understand also seemed it reading from a script
Next time I got through tried to help bur be warned ended up suggesting she could put me through to Apple to help as they were the only one who could help but there would be a cost total approx £120.
At that point I said no .
managed to get it sorted out myself

I was able to find a laptop I liked with the specifications I needed at a great discounted price. Delivery was fast and efficient.

I needed a new printer and went to HP for provision. I have used HP Printers for several years. This time, I conducted all the exploration and instigation on line and the process was straightforward and efficient.
I was very pleased with the delivery time and the ease of setting up the printer, following the instructions in the provided manuals. Also, the HP system automatically updated my HP Instant Ink account so that I was recorded as needing a different set of replacement cartridges.

Bought a HP Pro Tower 400 G9.

1.There has been several issues with this device, between others; night light not working, screen image (when using a digital screen) is displayed as a negative from a camera film (so it is impossible to see images), ports not connecting as should be.

2. When contacting HP customer services, I have spent hours upon hours on the phone, being asked to make several experiments and try various remedies. When HP tried remotely to fix issues, the agent deleted the Microsoft Office key, even though I had cautioned him not to do so (this is a one of key for life, that cannot be reinstalled or reused).

3. HP refuses to replace PC and/or to compensate for damages. HP wishes to again configurate the software remotely, which will delete the [new] key installed, and will again not compensate for loss!

4. In other words; when you buy an HP device, you are now paying for the brand name, and no longer getting the used to be quality & service.

Absolute rubbish. Problems with HP Smart when trying to install new printer. Tried calling 0207 660 3859 and spent 15 minutes "talking to" the AI bot. Finally Agent came on the line but claimed he could not hear me. So went to website and tried to submit a description of the problem and got message back "Service unavailable please try later"

I made a mistake with my order. They rectified it for me immediately with no charge. Very pleased.

Just trying to setup my brand new printer, but it seems to just be delivered broken.. HP never again: Social support needed more than 2 hour to respond, just to give me a phone number. Called the phone number, after 10 minutes got to an agent. Dropped out of call without any warning in the middle of our talk. Back in the line for another ?? minutes.

Very good online experience and i'm happy with the device as well

Accurate description, easy to order and secure checkout with fast delivery of my laptop backpack.

I was able to find all the information I needed about the product on the website and therfore make an informed choice. The order and payment process was easy to follow and the product was delivered the next day.

Great Job fast and reliable. I love the great quality and fast delivery.

The worst customer service I have encountered.

I am crying over all the stress and frustration I have to suffer from terrible after sale customer service. Bought an expensive laptop from them, had an issue since day one, tried to contact them many many many times, every time had to spend hours and hours explaining the same thing, was asked to do the same thing (some simple update), problem is not sorted, laptop dies every single minute but they couldn't help much. customer agent hang up on me on phone or dragged me on whattsap chat for 4hrs. so expensive lesson learnt. HP I WILL NEVER EVERY PURCHASE ANYTHING FROM YOU AGAIN.

Ordered HP laptop, the same day (half and hour) later asked to amend address, was told this "We have received your request to change the delivery address on this order. Please note that this can cause a delay in order processing, while the warehouse updates your address." of which i was fine with a delay...yet they still delivered to the original. The guy on live chat was so rude and said it was my own fault, and i didnt have confirmation of address change. then said nothing they can do.

After ordering just a keyboard and mouse set from the HP Store, I was told that the order would be delivered within two working days. Unfortunately, I have not received the order despite placing it a week ago. When I tried to contact customer service, they quickly informed me that the package had been lost, even though I had been waiting for a week. As a respectable business, they ought to have told their clients. In addition, customer service informed me that a replacement would be arriving in a week when I requested one. To be honest, I felt that the service was way below expectations. They should work on their logistics and customer service as well.

I had selected a new HP Cordless mouse I wanted and it happened to be a HP one. I looked at the price and when I compared it with Amazon, it was actually cheaper direct from HP. It arrived the following day and i am very pleased with it.

Never buying an HP laptop again. Years upon years of issues. The whole situation would be much better if their level of support was improved. I reply and then get my case closed and told I didn't reply. I'm promised a phone call at a specific time and then they fail to phone. Then get told I will have a quote for fixing the issue sent by email and two weeks later I still haven't heard anything. This is on top of them damaging my laptop during a repair in 2020 and failing to take any responsibility!

Easy to navigate website. Swift delivery