HP Store Reviews 2,979

Hp Care Pack Registration – Wrong Serial Number Issue:
I am writing this feedback as an extremely disappointed customer. For the last five months, I have been trying to get a simple issue resolved. Wrong serial number registered with 3 Years Hp Care Plan and I have provided the correct serial number by phone, email and chat support several times with all the documents and images of the printer with the correct serial number.

I have contacted sales, post-sales, and technical teams through phone calls, live chat, and multiple emails. Every single time, instead of taking responsibility, Hp agents have simply pushed the matter to another department. I have been given different phone numbers, many of which are non-functional or lead me back into the same endless loop of unhelpful transfers.

Not a single representative has taken ownership of my case. This has resulted in a complete failure on HP’s part to deliver even the most basic standard of customer service. For a brand of HP’s reputation, this is both shocking and deeply disappointing.

After months of wasted time and effort, I still have no resolution. The lack of accountability, ineffective communication, and repeated misdirection has completely eroded my trust in HP.

At this point, I expect immediate escalation to a senior manager who can take responsibility and resolve my issue without any further delays. If this does not happen, I will have no choice but to escalate this matter outside HP through consumer protection channels and share my negative experience publicly.

I sincerely hope HP will finally take responsibility and resolve this long-standing issue.

HP laptop has a lot of issues. It runs slowly, the battery drains quickly, and both the keyboard and screen are disappointing. Worst of all, customer support was nearly useless when I reached out for assistance. I regret not choosing a different brand. Given the price I paid, I expected much better reliability and performance. I would not recommend HP.

I ordered an item that showed available for fast shipping. Order confirmation email gave estimate of 19th. Didn't ship and on 18th showed stock issue but kept delivery estimate as 19th. Called on 19th to cancel if not shipped in 24 hours. Said it wouldn't be so accepted cancellation. It then shipped the next day and now have to wait for them to put in a claim, take it to post office and wait 8 days from then. Oh and also their support system is a mess and its not clear that you cant use chat or what's app for orders and they give you an incorrect number.

one of the worst thibgs that i ever had in my entire life is hp printer, it has problems all the time, no paper in printer, ffix printer, all the time every single time after i switch on computer first thing that i have to do is fix printer, without that i cant print it takes 2 minutes, do it every day and you will lose hours of your life during a year, and how invented app, im young but i remember times when you didnt need app to print sth and everything was working for 15 yeras that printer couldnt even last one day without any issue, i hate HP with my whole heart

I WILL NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN.

PRODUCTS ARE MANUFACTURED TO BREAK JUST HAVE A LOOK ON THEYR FORUMS.

THEY DONT HAVE CUSTOMER SERVICE INSTEAD THEY USE AN ASIAN CALL CENTRE AS A TECHNICAL SUPPORT TEAM WHO CAN TAKE YOUR MONEY OVER THE PHONE FOR A LAPTOP BUT CANNOT TAKE ANY COMPLAINTS OR ESCALATIONS, THATS WHEN THEY REMIND YOU THEIR ARE JUST TECHNICAL SUPPORT. (ALL THEY KNOW IS FACTORY RESET IF THEY CAN EVEN UNDERSTAND YOUR ISSUE)

HP HAVE MADE A CONSCIOIS DECISION TO TAKE YIUR MONEY IN ENGLISH AND THEN GHOSTS YOU AND LEAVES YOU WITH THE MOST FRUSTRATING TECH SUPPORT I HAVE EVER ENCOUNTERED. IT TOOK THEM THREE SEPARATE CONVERSATIONS AND AGENTS TO UNDERSTAND I COULDNT CHANGE MY PASSWORD ON A LAPTOP THAT WOULDNT SWITCH ON AT ALL.

DO NOT BUY FROM THIS COMPANY AND IF YOU DONT BELIEVE ME JUST GO ON THEIR OWN FORUMS AND SEE HOW MANY CUSTOMERS EITHER HAD THE SAME DEFECTIVE LAPTOP ISSUE OR HAVE BEEN WAITING MONTHS FOR REPAIRS. MY LAPTOP ISNT EVEN A YEAR OLD AND TBH THE ISSUES STARTED FROM THE VERY BEGINNING BUT I NEEDED IT DESPERATELY FOR MY COURSE. A LOT OF CUSTOMER RECIEVING LAPTOPS THAT ARE ALREADY DEFECTIVE AND THERE IS NO CUSTOMER SERVICE ONCE THEY TAKE YOUR MONEY. MY TEN YEAR OLD GOOGLE LAPTOP WITH MISSING AND FROZEN KEYS HAS ENABLED ME TO WATCH STUFF ALTHOUGH TYPING ON IT IS IMPOSSIBLE BUT IT SAYS SO MUCH ABOUT THE QUALITY. HP IS TRASH AND I WOULD NEVEEEEER RECOMMEND THEM TO ANYONE NOT EVEN MY WORST ENEMY.

Ordered items, didn’t arrive. So called customer service which appears to be a call centre in India were nothing short of abusive . Would NEVER EVER use again. Complete thieves

I tried 3 times to purchase a HP Laptop from the HP Store.

The 1st two times I choose the laptop, entered my details and then the process failed getting to the payment stage.

I tried again last night and entered all my details, including payment information and validated the payment through my banking app and received an order number and a delivery date.

Then a message popped up advising a problem occurred while processing your order. Please contact sales and provide a reference number, which I did.

The sales rep was not particularly polite and just said your payment did not go through the system, which is not that helpful in understanding why it did not go through.

I will not be buying from HP.

I have been waiting over a week now to have my return processed, the fan on the laptop is to noisy so I put in a return request, have followed up again asking why there is a delay and no reply.

I recently purchased a high end gaming laptop from HP Canada. It was a good price so I did my due diligence to confirm the performance specs of the laptop. When the laptop arrived it was not even close to what was described to me. I made multiple attempts to figure out a solution that would result in receiving a laptop close to what was promised or a significant cash discount to keep the one I had but their only solution was for me to return the laptop. No real attempt was made to fix their mistake and their only solution was me returning the laptop. I have owned multiple HP computers over the years and will no longer do business with a company who doesn't care to make an effort to fix their mistakes. Pretty disappointed with the lack of customer service as HP products are typically very good.

I ordered an ink cartridge, needed urgently, which they say they have tried twice to deliver (I can't understand why they can't post such a small item through the letter box, nor why they insist an ink cartridge has to be signed for). Both times they have come when I am not in, and according to the latest tracking the same thing will happen again tomorrow (23/7). I can find no way of letting them know that I won't be there, nor of asking them to leave it in a safe place. They say they left a card and have been sending me SMS messages, neither of which is true. Hopeless, will never use again. I have ordered from elsewhere.
Update on 24/7: By way of a follow up, I managed to communicate with HP Store by online chat yesterday. Very polite operator but he was totally unable to resolve the situation. The ink cartridge has to be signed for so I have to in to receive it - no help as the courier is not sending any messages to warn when they will arrive or how to contact them. So I asked HP to recall the order and refund me (which to be fair they have now done.)
However, worth noting that I ordered the same cartridge from cartridgesave.com yesterday morning (23/7), and it has just been posted through my letterbox this morning (24/7). I will be using them in future.

We just recently bought a high performance mobile workstation ( Laptop ) from HP UK, on the pretext that we will be claiming up-to £400 back because that seems to be a good deal. But it turned out to be too good to be true, you are only looking for a max of £200 quid, in our case for a laptop that was more than £2000, we only got £186. So don't be fooled.

HORRIBLE COMPANY TO DO BUSINESS WITH! ink was supposed to arrive by 7/8, it didn't - called on 7/10 they said it would be shipped overnight - called 7/11 they don't have any of the ink ordered - not sure when they will - cancel the order - 24/48 hrs to get the order cancelled then 3-5 days for a refund for a product they don't have - DO NOT ORDER FROM HP!

To HP in the UK. Please provide me with the CORRECT WORKING email address foor HP COMPLAINTS in the UK urgently?

Dear Sir or Madam WITHOUT PREJUDICE, I require a complaints reference no. I’m 73 with lung disease.

This has been the worst customer experience that I’ve ever known by millions. I’ve had 2 superb HP laptops over 10 years approx.

Due to my time and anxiety, I request serious compensation ASAP, AND I request the laptop at the agreed price.

22 FORMAL COMPLAINTS

1 I found a laptop (it would be my third HP laptop, on Google about 2 weeks ago. HP OmniBook 7 17" Next Gen AI Laptop - Intel® Core™ Ultra 7, 16GB, Touchscreen (17-dc0003na). Order no;- SCEO19193161. [BG3H2EA#ABU]. I wished another model first, but changed to the above. It was £1,300.00 incl vat.
2 Mikel Belkadhi in Tunis, rang me 3 times last week, after I spoke to him the week before, He really tried to persuade me to buy an Elite instead of the Omnibook, I wondered why, was the one above unavailable? I chose to buy the Omnibook above.
3 He told me the first time that we spoke last Wednesday 2nd July, that it would take 3 to 4 weeks to arrive, and that I was to pay the full agreed amount of £1209.00 upon ordering.
4 Listen to all of the recordings? Mikel advised that it had to be delivered to my shipping address, when I enquired about changing it.
5 I asked him if I did that for me to have a proper receipt upon payment. I have never received a receipt, only and Order of Confirmation.
6 On the Friday (4th July) when I paid for it by credit card, He told me that it would now take 4-5 weeks to deliver.
7 I wondered why the emails that I received had HU or HI in a coloured circle (I have many emails that I can pass to HP UK). I investigated, and found that my money was going to Humgary (HU perhaps)
8 It seems that HP UK do NOT train their staff properly. Sort it.
9 Also there were two order no’s, one SCEO, one SCEQ, let’s make it all confusing shall we? If one is a quote, just put Quote after it.
10 On 8th July it took 90 MINUTES, trying 4 different no’s to speak to Amine Harazi in Tunis.
11 He told me that I could have paid to have had it delivered next day.
12 He’s an HP staff, he didn’t know how much delivery would cost. He said from the UK or Germany it would come.
13 I told him that I required a proper receipt stating that I’d paid for it, He said that the Order of Confirmation was the receipt. It’s not true, it doesn’t say that I’ve paid for it anywhere, it just says Order.
14 I told him that I was making complaints there and then and could I have a complaint reference no? He said that he would email it to me. Listen to the recording. I’ve never received my complaints ref no.
15 Today at 11.04am, Jian emailed that I’d receive the laptop on 15th July. I’m to watch out for Parcel Force.
16 Today at 11.10am, 6 minutes later from Jian, due to stock constraint within your supply chain, he’s cancelling the order. CANCELLING IT without my agreement.
17 I spent another 30 minutes ringing HP UK, no-one answered.
18 HP UK doesn’t have a customer, or proposed customer email address.
19 HP UK won’t let you make a comment without a serial no. I don’t have one yet.
20 HP UK doesn’t have a complaints email address.
21 I noted that in HP UK scam and fraud guidelines, there isn’t a contact no, if someone may have been scammed.
22 Then I read that you hold payment until the product is ready to dispatch, then you take payment. Then maybe I get the receipt. No-one explained this to me.
This complaint list may nor be exhaustive. I bought this laptop in good faith. Taking me two weeks to reach this point.
So once compensation is agreed, separate to the laptop purchase I still require this laptop, an English version. Do I make myself clear?
It’s amazing that HP UK is still in business.
Thank you,
Mr Laurence Mendes

I would have very much liked to have used the HP website to buy a new laptop. Sadly, it is broken. I tried twice with two similar but different models. To add to the problem and the telephone support I got (after a lengthy wait) is at best, patronising. I have always brought HP products for nearly two decades (and I am a fan!) from third party stores like Currys. I will do that again, or swap brands. Shocking.

I purchased my 2nd HP Printer from the wonderful John Lewis about 2 years ago. Whenever I have had technical issues (as a result of my old computer being at fault), I ring HP, as I have today, and the lady I speak to spends ages helping me, a computer novice, till we get the issue solved. The printer wouldn’t print, it was re-set up with the lady’s guidance and is now printing from the computer, whereas for the last few days it would only print from an ipad or phone, so definitely a computer fault. The lady is kind, patient, knowledgeable and I will never move from HP Printers because of this. Superb service.

First they lost the order for a new laptop, then after reordering they had a delay of five days for delivery when it had said two days at checkout, then when delivered the box was empty and there was no laptop. Do not deal with this company. I am now being told to wait 14 days for a refund!

HP: A Brand in Freefall – From Innovation to Irrelevance

HP was once synonymous with quality and reliability in personal computing. Today, however, the brand stands as a warning to consumers about the perils of corporate complacency and profit-driven design. The company’s recent offerings—both in hardware and support—reflect not a commitment to excellence, but a steady retreat from accountability, durability, and user autonomy.

Hardware Degradation Masquerading as Innovation

Recent HP laptops and desktops show a clear decline in material and engineering standards. Users routinely report failing components within months of moderate use: loose hinges, malfunctioning touchpads, and overheating CPUs are no longer rare exceptions but expected hazards. Even premium-tier models feel flimsy, as though designed to impress on the shelf but collapse under practical use. Updates intended to improve performance frequently result in instability, or worse, render devices unusable—suggesting internal testing has been deprioritised or eliminated entirely.

Printers: The Poster Child for Corporate Contempt

HP’s printer division is perhaps where the company’s anti-consumer strategy is most blatantly on display. Devices that once promised reliable printing now function more as vessels for enforcing subscriptions and restricting user choice. HP’s ‘Instant Ink’ programme forces customers into a rental-like relationship with ink cartridges they have already purchased. Printers will refuse to print if disconnected from the internet or if an account falls into arrears—despite full cartridges and no mechanical faults. It is a dystopian vision of product ownership, where the user has control in name only.

Support That Obstructs Rather Than Assists

When things inevitably go wrong, HP’s customer support serves more as a defensive wall than a helping hand. Response times are slow, solutions generic, and escalation channels futile. Customers often report being bounced between departments or offered scripted apologies rather than practical assistance. Warranty claims are treated with suspicion, not trust. Community forums are filled with unresolved complaints and moderator silence, reflecting a systemic failure to take responsibility.

An Ecosystem of Intrusion

Worse still is HP’s insistence on bundling its machines with invasive, bloat-laden software. Pop-ups pushing unnecessary services, nagging updates for irrelevant drivers, and telemetry tools that quietly monitor usage have become the norm. Instead of empowering users, HP’s ecosystem appears designed to nudge, monitor, and extract maximum value at every turn—often at the expense of the very functionality customers expect.

Final Reflections

HP’s current business model seems rooted not in designing trustworthy products, but in monetising failure and controlling customers. Where the brand once represented dependable technology, it now evokes frustration, distrust, and regret. For professionals, students, and home users alike, HP is no longer a recommendation—it is a caution. In its pursuit of profit margins, HP has forgotten its obligation to the very people who once made it a household name.

received wrong ink carts, sent them back and requested replacement, No replacements sent no response, no refund. will not buy HP again

BEWARE - I bought this piece of garbage HP Chromebook last year and it's crappy AF. I barely do anything on it and it freezes up if you have more than 5 tabs open. Worst investment I ever made.

I hoped to return and exchange 2 unopened packs of type 304 ink cartridges costing about £54, bought from HP Direct in error on my part as my printer uses type 302. I called contact tel no.for sales and listened to music for 29 minutes then peremptory refusal, as items were bought on line more than 30 days ago.