HP Store Reviews 

UPDATE: Well, I finally got this issue resolved! Apparently, one of the problems was that HP wasn't getting my emails. I just don't know/understand why that was happening. Eventually, a really nice HP guy took ownership of the issue and sorted it out.

Please be WARNED: 'HP's Price Guarantee' found on their website...

I bought a new OMNIBOOK 5 from 'HP Store UK', and two days after receiving it, the price dropped by £100! I have spent over a week trying to get HP to honour their commitment to the 'Price Guarantee'. I have had multiple phone calls to Sales and Support lines, plus emails to all of the following contact points: ukstore.postsales", "hpstoresalesuk", "hpstore-uk"

I supplied FULL invoice details and a datestamp screenshot of the website price drop to all the email contacts. I have had NO reply whatsoever from HP, even though I have email delivery receipts for all the emails sent.

The contact phone numbers given to me by HP Support Lines are just not helpful in any way, with the HP Agent/Advisor saying they cannot help. Resulting in me just being given the "telephone runaround", we've all experienced this, I am sure.

I am disgusted with HP over this and truly feel scammed by them in every sense of the word.

I have deleted my previous 5-star HP review published 3 or 4 years ago from Trustpilot, as HP is now not the same company.

Yesterday, I ordered an HP laptop from your online store via Klarna, but I noticed that the order was placed twice.

I cancelled one of the orders after receiving the confirmation email (Order Number: SCEO19297754), but I want to ensure that both duplicate orders are fully cancelled so I am not charged twice.

I have called your support line twice and waited for over 30 minutes each time, but I was unable to speak with an agent.

I purchased a PC and within a month it freezes and stop working. I bought an expensive device with good features and reasonable reviews for an online exam. Now it's not working and I tried to contact HP 100s of times by every possible method but no response. My exam is in 10 days time and I don't know what to do.

I ordered my laptop on the 8th September, had to ring customer services, as the order status was not updating.
The advisor I spoke to was extremely RUDE and unhelpful.
This made my experience with HP store and negative one.
Received my laptop on the 11th September, really happy with it so far.

Order a work station two weeks ago and it never arrived. My money are taken, not order is issued not laptop to arrive Not support on the site, the chat doesn't working, the phones are always busy. So I'm asking my self if one company can not keep their site running properly what should I expect from their laptops?
Absolutely agree with all others, there should not be stars at all...

If I could I would give it zero stars.
I ordered a pc on 4th September last week and the order summary said ‘next day delivery’.
Foolishly, I imagined that it would be delivered the next day, as per eg Amazon.
But no, it appears it means ‘next day after we have got round to processing your order’
My order was placed 5 days ago, and apart from an email confirming the order I have heard nothing. The ‘track my order’ just says ‘processing’ so I asked for an update on 6th Sept which was ‘due within 48hrs’ but 96 hrs have passed and still nothing. The HP store chat bot is woefully over-subscribed (you are 25th in a queue). The HP store customer service number (+44 (0) 20 7660 3859) says ‘due to unforeseen circumstances we are not taking calls’. In other words no way of checking order status.
Altogether one of the worst customer experiences I have ever encountered? HP: WHAT is going on??

Needs to be no stars! I ordered an ink cartridge 10 days ago and was told it would arrive in 2 days. It hasn’t arrived, there has been no reply to my emails and it’s impossible to get through on the phone. HP have my money but I will have to order ink from elsewhere.

Absolutely appalling customer service. Laptop is faulty, WhatsApp customer service team will not help you after 4pm as they close at 6 and ‘they wont have time to help’. Phone team not much better. Laptop went to repair centre eventually and came back with the exact same fault. Trying to get a new repair booked has taken over a week and I’m still no further forward. I use this laptop to assist with my work as Treasurer for a charity and it’s beyond frustrating. Would never buy another product from them again!

Very poor service. Placed my order for a laptop, bag, mouse and extended warranty on 19th August 2025.
It’s now 29th and still no update on shipping.
Customer service said they couldn’t understand it and that the warehouse had failed to respond to their requests for an update so they were gonna email a supervisor.
I went back onto chat to cancel the order and was told it was due to be shipped today 29th August. It’s now end of day on the 29th and it still hasn’t shipped.
If it’s this difficult to purchase an item I can only imagine how difficult it will be to get any sort of warranty help.
Save your time, money and stress levels and purchase another brand locally

Never again.... I bought an ALL IN ONE OMNI STUDIO.. the best one out there currently and most expensive. It broke down within 48hours. HP support wanted me to do a master reset and asked me to go and buy a memory stick to do it..I asked for a replacement (as my work IT said this should not be happening on a new machine). I cancelled the replacement after i got angry with their call centre staff who refused to help. They still havent bothered collecting their own faulty machine.. I was told its only parcel force that can collect and its now the third time I am having to rearrange collection as the first 2 times they just did not bother coming. I called today to alert them to collect but HP said we cant do anything if they dont collect and I would have to rearrange again if they dont bother... that just left me really angry.. Why should I be the one having to chase them to collect their own parcels. its just ridiculous. I complained to their call centre staff. The gentleman rudely said do what you want. I dont care. Apparently the call centre is based in Barcelona (thats what he said) but I just got staff with Indian accents who were extremely rude and told me to do what the hell I wanted. They refused to put me through to a manager in the UK and they dont have a call centre in the UK. I said I hope the calls are recorded and he said no and laughed it off... I am now at my wits end with these people. If you want peace of mind dont bother .... at least your local currys has someone you can physically deal with and talk to.... and are based in the UK. PS I am still waiting for them to collect their faulty item 2 weeks on.. and yes I have still not received my refund of over 1500 GBP and I am chasing them... and yes they refused to refund me in the interim even though I said I am having to pay interest on my credit card for an item due a refund! what an absolute joke...

Hp Care Pack Registration – Wrong Serial Number Issue:
I am writing this feedback as an extremely disappointed customer. For the last five months, I have been trying to get a simple issue resolved. Wrong serial number registered with 3 Years Hp Care Plan and I have provided the correct serial number by phone, email and chat support several times with all the documents and images of the printer with the correct serial number.

I have contacted sales, post-sales, and technical teams through phone calls, live chat, and multiple emails. Every single time, instead of taking responsibility, Hp agents have simply pushed the matter to another department. I have been given different phone numbers, many of which are non-functional or lead me back into the same endless loop of unhelpful transfers.

Not a single representative has taken ownership of my case. This has resulted in a complete failure on HP’s part to deliver even the most basic standard of customer service. For a brand of HP’s reputation, this is both shocking and deeply disappointing.

After months of wasted time and effort, I still have no resolution. The lack of accountability, ineffective communication, and repeated misdirection has completely eroded my trust in HP.

At this point, I expect immediate escalation to a senior manager who can take responsibility and resolve my issue without any further delays. If this does not happen, I will have no choice but to escalate this matter outside HP through consumer protection channels and share my negative experience publicly.

I sincerely hope HP will finally take responsibility and resolve this long-standing issue.

HP laptop has a lot of issues. It runs slowly, the battery drains quickly, and both the keyboard and screen are disappointing. Worst of all, customer support was nearly useless when I reached out for assistance. I regret not choosing a different brand. Given the price I paid, I expected much better reliability and performance. I would not recommend HP.

I ordered an item that showed available for fast shipping. Order confirmation email gave estimate of 19th. Didn't ship and on 18th showed stock issue but kept delivery estimate as 19th. Called on 19th to cancel if not shipped in 24 hours. Said it wouldn't be so accepted cancellation. It then shipped the next day and now have to wait for them to put in a claim, take it to post office and wait 8 days from then. Oh and also their support system is a mess and its not clear that you cant use chat or what's app for orders and they give you an incorrect number.

one of the worst thibgs that i ever had in my entire life is hp printer, it has problems all the time, no paper in printer, ffix printer, all the time every single time after i switch on computer first thing that i have to do is fix printer, without that i cant print it takes 2 minutes, do it every day and you will lose hours of your life during a year, and how invented app, im young but i remember times when you didnt need app to print sth and everything was working for 15 yeras that printer couldnt even last one day without any issue, i hate HP with my whole heart

I WILL NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN.

PRODUCTS ARE MANUFACTURED TO BREAK JUST HAVE A LOOK ON THEYR FORUMS.

THEY DONT HAVE CUSTOMER SERVICE INSTEAD THEY USE AN ASIAN CALL CENTRE AS A TECHNICAL SUPPORT TEAM WHO CAN TAKE YOUR MONEY OVER THE PHONE FOR A LAPTOP BUT CANNOT TAKE ANY COMPLAINTS OR ESCALATIONS, THATS WHEN THEY REMIND YOU THEIR ARE JUST TECHNICAL SUPPORT. (ALL THEY KNOW IS FACTORY RESET IF THEY CAN EVEN UNDERSTAND YOUR ISSUE)

HP HAVE MADE A CONSCIOIS DECISION TO TAKE YIUR MONEY IN ENGLISH AND THEN GHOSTS YOU AND LEAVES YOU WITH THE MOST FRUSTRATING TECH SUPPORT I HAVE EVER ENCOUNTERED. IT TOOK THEM THREE SEPARATE CONVERSATIONS AND AGENTS TO UNDERSTAND I COULDNT CHANGE MY PASSWORD ON A LAPTOP THAT WOULDNT SWITCH ON AT ALL.

DO NOT BUY FROM THIS COMPANY AND IF YOU DONT BELIEVE ME JUST GO ON THEIR OWN FORUMS AND SEE HOW MANY CUSTOMERS EITHER HAD THE SAME DEFECTIVE LAPTOP ISSUE OR HAVE BEEN WAITING MONTHS FOR REPAIRS. MY LAPTOP ISNT EVEN A YEAR OLD AND TBH THE ISSUES STARTED FROM THE VERY BEGINNING BUT I NEEDED IT DESPERATELY FOR MY COURSE. A LOT OF CUSTOMER RECIEVING LAPTOPS THAT ARE ALREADY DEFECTIVE AND THERE IS NO CUSTOMER SERVICE ONCE THEY TAKE YOUR MONEY. MY TEN YEAR OLD GOOGLE LAPTOP WITH MISSING AND FROZEN KEYS HAS ENABLED ME TO WATCH STUFF ALTHOUGH TYPING ON IT IS IMPOSSIBLE BUT IT SAYS SO MUCH ABOUT THE QUALITY. HP IS TRASH AND I WOULD NEVEEEEER RECOMMEND THEM TO ANYONE NOT EVEN MY WORST ENEMY.

Ordered items, didn’t arrive. So called customer service which appears to be a call centre in India were nothing short of abusive . Would NEVER EVER use again. Complete thieves

I tried 3 times to purchase a HP Laptop from the HP Store.

The 1st two times I choose the laptop, entered my details and then the process failed getting to the payment stage.

I tried again last night and entered all my details, including payment information and validated the payment through my banking app and received an order number and a delivery date.

Then a message popped up advising a problem occurred while processing your order. Please contact sales and provide a reference number, which I did.

The sales rep was not particularly polite and just said your payment did not go through the system, which is not that helpful in understanding why it did not go through.

I will not be buying from HP.

I have been waiting over a week now to have my return processed, the fan on the laptop is to noisy so I put in a return request, have followed up again asking why there is a delay and no reply.

I recently purchased a high end gaming laptop from HP Canada. It was a good price so I did my due diligence to confirm the performance specs of the laptop. When the laptop arrived it was not even close to what was described to me. I made multiple attempts to figure out a solution that would result in receiving a laptop close to what was promised or a significant cash discount to keep the one I had but their only solution was for me to return the laptop. No real attempt was made to fix their mistake and their only solution was me returning the laptop. I have owned multiple HP computers over the years and will no longer do business with a company who doesn't care to make an effort to fix their mistakes. Pretty disappointed with the lack of customer service as HP products are typically very good.

I ordered an ink cartridge, needed urgently, which they say they have tried twice to deliver (I can't understand why they can't post such a small item through the letter box, nor why they insist an ink cartridge has to be signed for). Both times they have come when I am not in, and according to the latest tracking the same thing will happen again tomorrow (23/7). I can find no way of letting them know that I won't be there, nor of asking them to leave it in a safe place. They say they left a card and have been sending me SMS messages, neither of which is true. Hopeless, will never use again. I have ordered from elsewhere.
Update on 24/7: By way of a follow up, I managed to communicate with HP Store by online chat yesterday. Very polite operator but he was totally unable to resolve the situation. The ink cartridge has to be signed for so I have to in to receive it - no help as the courier is not sending any messages to warn when they will arrive or how to contact them. So I asked HP to recall the order and refund me (which to be fair they have now done.)
However, worth noting that I ordered the same cartridge from cartridgesave.com yesterday morning (23/7), and it has just been posted through my letterbox this morning (24/7). I will be using them in future.