While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Hypixel falsely wiped me and all my gems and their stupid ai appeal reviews denied my appeal and they didnt even refund me which is against my consumer rights

Rated 5 out of 5 stars

Amazing store, I am a experienced and veteran player of Hypixel. I'm not going to use the fact that I play on Hypixel a lot to justify the pros, because it definately has its flaws but I';m going to... See more

Rated 1 out of 5 stars

The staff at Hypixel have the worst customer service. They ban children from the server for no reason. When you ask why they make fun of you. The appeal process is a joke - just immediately sends b... See more

Rated 1 out of 5 stars

I got muted for 30 days because I called a single person a "retar*d" and appealed it afterwards. What I did was I wrote a genuine apology letter telling them that I will never again say anything rude... See more

Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Play award winning minecraft games and mini-games with your friends for free. Only on the Hypixel minecraft server!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

30 day mute for one offensive word

I got muted for 30 days because I called a single person a "retar*d" and appealed it afterwards. What I did was I wrote a genuine apology letter telling them that I will never again say anything rude to anyone in chat if they unban me. When I finally get a message, what I see is "Sorry, but we can't unban you BecAuse YoU BroKE tHE ruLEs and THe BaN Is JustIFIable!!!" Also they muted me FOR THE THIRD TIME just because I called someone gay in chat. Literally nothing else. 7 days for that. Ridiculous.

June 27, 2022
Unprompted review
Rated 1 out of 5 stars

Got banned for hacking when i dont even hack

Got banned for hacking when i dont even hack, i have dell laptop and cant run microsoft explorer to download hacks, im so livid my son tomass loves minecraft and now he cant play on my account, i would like a formal apology from the staff at hypixel or else i will continue to leave the filthiest of reviews on this website...unban me right now you have 24 hours to comply :(

January 2, 2023
Unprompted review
Rated 1 out of 5 stars

Skyblock as buggy as ever

Imagine buying stuff for a server and playing on it expecting no bugs because of the size of it. No. Bugs occur and nothing is done to compensate the player for their loss.

December 18, 2022
Unprompted review
Rated 5 out of 5 stars

No Issues

I have made many purchases over the years, all went through quickly and fast without any issues.

March 27, 2022
Unprompted review
Rated 1 out of 5 stars

The staff at Hypixel have the worst…

The staff at Hypixel have the worst customer service. They ban children from the server for no reason. When you ask why they make fun of you. The appeal process is a joke - just immediately sends back a denial form letter. It isn’t a matter of will you can banned for no reason - stick around long enough and you will be. Keep children away from this type of disappointment. There are better games with better customer service - that don’t ban children for no reason and with no discussion.

December 10, 2021
Unprompted review
Rated 2 out of 5 stars

You Wont Let Me Buy Ranks

after multiple attempts to buy ranks it will not let me buy the ranks this is a huge problem and I cant seem to figure out why it wont let me I have tried 2 different payment methods but to no evail I do hope that this problem is dealt with as soon as possible

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Performance

I bought MVP+ and got it after restarting Minecraft. It is very quick and decent priced ranks. I can't wait until I get stuff that are not ranks!!

July 26, 2021
Unprompted review
Rated 1 out of 5 stars

Please fix hypixel

ok so recently I have been playing some bedwars with friends, I click around 12-15 cps, I was bridging to emeralds when all of a sudden my right clicks didn't register. On my CPS counter I was clicking 14 CPS and no blocks were placing, I get around 700-900 fps and my internet is one of the fastest available. I genuinely don't understand why it does this. Me and others have experienced this many times. I'm done with Minecraft, it always does this BS. I will not be playing unless this is fixed.

April 13, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible Support

I purchased mystery boxes and they didn't arrive. I sent email to hypixel's support and didn't receive any reply for over a month now. Still no reply from hypixel.

September 19, 2020
Unprompted review
Rated 5 out of 5 stars

Overall, really great store selection of items and versitile

Amazing store, I am a experienced and veteran player of Hypixel. I'm not going to use the fact that I play on Hypixel a lot to justify the pros, because it definately has its flaws but I';m going to review the store part.
It's good, the total amount of money i've spent on this server totals up to over $1500. I can buy ranks to friends and players on the server just by putting their name as the login, i've purchased over thousands of gifts to send out and love seeing their reactions. Great selection of items, none of them are Pay to win, as everyone gets a little something if we buy server boosts.

May 8, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look