Store Moleskine Reviews 

Seriously, if you are reading this and looking to buy a journal, there are better options than Moleskine, but I found this out all too late! I took some consolation that I was not the only victim.

The quality of the product was poor, and the elastic band came loose from one if its attachments after 3 days. The other end of the elastic band is still firmly attached to the book, so I no longer have a journal anymore but an elasticated Yo-Yo. This is an organisation too arrogant to acknowledge its own faults. Rather ironic that within each product you are provided a pamphlet extolling their own virtues of 'quality control'. You are even invited to report if it does not meet these expectations by providing a unique quality control number that serves absolutely no purpose, as when providing it to the business and its representatives, they just ignore it.

I'm also surprised such a financially rich organisation, flowing in profits has a sub-standard IT architecture. You can't reply to their emails because "they don't receive them" (they don't give you an email address to respond to), and your only other means of communication is an online form as if registering for a Newsletter (of course this is all intentional and serves to undermine customer resolution and satisfaction when poor service and quality is actually provided). But I wouldn't worry about that, the agents are well trained in obfuscating the truth in many languages and keeping your money for poor quality products!

Wish I'd checked Trust pilot but I'm so used to fairly quick service with online shopping that this is weird! Took days to get an update from Moleskine on my package and then Yodel have sat on it for a week. Now I have to try and find out where my package is, which doesn't look good when I consider these other reviews... lesson learned I guess

I’ve just received the best customer service by Temi at Canary Wharf
Thanks for a magical experience Temi and will return soon for more diary’s soon
Gold medal for patience and knowledge

It’s surprising how Moleskine can have such an appalling delivery service/customer experience.

1- Not possible to cancel the order before the package was sent.
2- The product was sent with a delivery service with which the tracking number did not work.
3- The product was (apparently) delivered after three weeks, but not to my place.

At least, after all, the refund was rather quick.

Ordered in January. Tracking said it was in UK, months went by and nothing. Sent email to be ignored. Checked tracking and now it’s gone back to them. Emailed again to be ignored. DO NOT BUY FROM THESE SCAMMERS.

The time was not received. We contacted Moleskine, they asked us to fill out a form, we did and sent. No answer. Contacted them via email repeatedly and got no response. $96, time and effort loss. Would never buy from them.

Visited Oxford Circus branch at 14:30hrs today. Waited five mins without even being asked ‘can I help’. It’s 5x5m shop and no other customers with one woman standing behind the counter.

Eventually I asked if they still did a type of diary at which point she walked off to get one having rolled her eyes. Clearly the wrong time for her and when she returned I asked if the newer version was much different to which she said “it’s on the front of book isn’t it??” Ie. It does show you yes but I wanted to see it first hand and they had no demonstration versions out. Handed the books back to her and told I wouldn’t be back. Went next door and bought an even better one at a fraction of the cost. Don’t waste your time buying moleskin because you think it’s a good brand because it really isn’t anymore…. Don’t believe me??? Have a look at all the other reviews here!!!

I ordered the Moleskine Smart PRO instead of the regular old Smart planner. I've been ordering the Smart planner for over 10 years now and I thought I'd like the slightly larger version and I absolutely hate it--it's organized completely differently than the Smart planner.

I wrote to customer service to ask for a simple exchange and I got a rude reply from "Dionnah" which said that the company policy is:

"We do not offer exchanges and we cannot accept this return as objects eligible for return need to be
- The objects must be unopened, unused, unworn and undamaged;
- All the tags and the labels must be attached to the object."

This is the craziest thing I've ever heard--you're going to force me to keep your crappy product instead of giving me one I love?

I've been buying Moleskines for over a decade now and that's the end.

I wish I had read these reviews before ordering something from their website. Absolutely disgusting. Total lack of product, communication or refund

You all have the worst customer service I’ve ever dealt with. I ordered a planner that was supposed to arrive on the 29 of December. You still have my money, haven’t returned the overnight shipping costs, and I still have no planner. Why is it so difficult?

Used to love the brand when I shopped from the store — first time to order online and it’s a total shame and disappointment !! Delivery date not even met —/ 3 weeks now!! and customer service copy pasting generic replies that doesn’t even help even if receive my order !!
Even the refund they turn blind on emails , no phone number to call them!! Such a shame they should close their online shop!!

This purchase of a full fledged electronic writing system (more than 300 EUR) on the e-store turned out the worst experience ever. I never received a confirmation of shipping details. Impossible to know the status of my order. Numerous emails sent to their customer support without an answer. This is just a total scam. Reading the herebelow reviews, I realise a lost a lot of money. Having privileged personal contacts working at their reference shareholder (D'Ieteren) I will escalate this issue because this is totally unacceptable.

Total scum of a store. Placed order, paid, received order confirmation. And when checking status order was simply cancelled... no email, nothing. And of course money has not been returned. Especially disappointed as it was supposed to be a Christmas present.

Should have read the reviews before ordering! Christmas present ordered on 10th December but still no tracking info or delivery. They did respond to me on email when i chased but provided a tracking link for an item being delivered hundreds of miles away. I’ve since followed this up and asked for a refund but they’ve ignored my emails. Thankfully i paid with Paypal so have raised an issue. Lesson learnt.

The diary sent out by Moleskin does not match the photo on the website or even the diagram on the cover band. It is not what I wanted or needed and customer service is rude and refuses to give a refund. I tried to escalate the matter and was promised a phone call from a manager which hasn't happened. The phone number given for me to call is incorrect. Very disappointed. Have been a loyal customer for over 15 years.

Completely incompetent customer service. Refuse to give refund for undelivered goods, flippant and rude tone. I am raising a dispute with my bank - mindblowingly incompetent people they hire. Really disappointing - never going to order from them again.

I would not recommend Moleskine smart planner at all. The product is expensive and, in my opinion, not fit for purpose I asked Moleskine about their Smart Planner. Below are the questions and answers (condensed)>

Does the paper planner come in XL size (ie 19x25 approx) - Answer NO
Can I get an 18 month planner? - Answer NO

Can I get to see a smart planner in the London moleskine shop? To try it out?

Answer NO

Regardless, I bought it anyway for £229 I also purchased this years planner (even though we are halfway through the year) - as it basically is just a notebook and pen.
But it wouldn’t connect properly - so I asked to speak with someone who actually understood the Smart system.

However, I received no reply - so I wrote again and was informed that the technical department would contact me.
They eventually contacted me...

can I only connect to one device ie either my I phone or iPad - not both and if not is there an easy way to update my notes to the other device ?

NO
​​ will my planner connect to all 3 of my devices (phone, iPad and MacBook Pro as it does at the moment (but obviously update my handwritten diary/planner also ?

Apparently not... One device only

can I change my written notes to typeface ?
so ...
apparently I can edit color and underline but not change my notes to typeface.

Can I calibrate better… my pen does not write on the times.. despite writing 4.00pm or 12.30am etc it makes all appointments all day.. and the information it writes is
gobbledegook.. eg.. it doesnt write what I have written.

They requested a 4/5 star review..
Sorry .. Moleskine. I can't do that

The customer service has been almost naive and so basic that I wonder how a company can function.

Been over 30 days and have not heard anything about my delivery. Wasn’t even given a confirmation email or a tracking number so I don’t even know where it is. Customer service seems like they don’t even know either. Save yourself and order from someone else

Update: It’s been 3 months and I still haven’t received anything. They also ignored my last emails. I’m assuming they’re trying to avoid the situation. I just sent out new emails asking for a refund. This is probably the worst company I’ve ever come across.

Maybe their product is not too bad, I don’t know, there’s no way to tell because I’ve been waiting for my order for over 20 days and they still haven’t dispatched it yet. Customer service is not helping as all they can say is we’re investigating. Finally give me a refund after chasing them multiple times on different platforms. The thing is it was supposed to be a gift for our friend and was personalised but now the moment is gone.

So my suggestion is do yourself a favour and AVOID this almost scam-like store.

Really bad experience. I have placed an order start of February and it took almost two weeks before the package was even shipped. I have waited now three weeks and I still have not received it and the package is not even in Spain yet, and the answer from the customer service is just basic “copy&paste” reply. Not recommended.