Store Moleskine Reviews 

Update: Got the reply and the refund today.
-

I'm from Hong Kong. I ordered a backpack online but found that it was too small, so I paid for the shipping cost and returned it. I got an email from the shipping company that they have received my backpack on 29th NOVEMBER 2018. More than a month later, they still haven't contacted me about the refund even though I emailed them for a few times already. I deserve an answer.

Ordered and told a 3-5 day shipping time. 8 days after I place my order I have to call to find out the status to be told it is ready and PROBABLY will be shipped today via international courier. Frankly this is unacceptable at Christmas time. I am still waiting for this order.

Not only that the customer service personel is RUDE, DISINTERESTED and UNHELPFUL. They do not accomodate, put the focus on the customer having to follow up on everything rather than themselves.

I WILL NOT be using this service again.

Less than one star. My tracking number showed that a returned planner (sealed, unopened) had been received by Moleskine FIVE WEEKS ago--still no refund, despite numerous emails I sent them containing both my tracking number and original order number. I was told their "Finance Department" would handle the refund, and I was given a "refund number" that I supposedly should use to "check with the bank" on the refund status--still no refund. And in this day and age, who has time to "check with the bank" on a refund? It should be easy enough to automatically refund the purchase price on a Visa card.

I thought this was the study and work aid to make my life easier but unfortunately it is not.
The book hardly picks up any thing you write ( tried lots of different ways)
Only half the words come out at best.

Absolutely gutted as wasted my money and half a book trying to get it to work.

SHAME , if worked would be amazing,

The product is beautifully designed but poorly made. It's already showing signs of wear and tear after just a few weeks. When I contacted Moleskine to enquire about a return, crickets. Tread carefully. Stick to notebooks, maybe?

It is going to be more than two months and they have not returned my money. I sent the product (Backpack) back to them by DHL. They confirmed it. Now I just read all of these reviews, This is so disappointing. Is there any place to complaint about them? I cannot believed that they are going to just take my money for yourself! This is breaking law. It should be some place to file it.

Terrible product. Overpriced. Can't even contact the company, no surprises there. Too many complaints.

I bought a limited edition Notebook for $25 and regreted it the second I bought it. Then to try to return it I contacted customer support and then they didn't answer me back for another week. After that I had to ship it back with my own money just to receive a partial refund. lost $10+ just from buying this product. I doubt I will ever buy from this company again.

Did not respond to a customer request to refund. Ignored my request.

How hard is it to process a return?

I ordered the wrong planner. Without opening the packaging I wanted to return the planner. Simple enough. Expect, I have started this process back in October/November 2017, and now June 2018 I have yet to have this issue resolved. Now they cannot process the return because the order was completed too long ago. They want to wire money to me and asked for my account routing information. Do they really expect me to trust them with that information after such incompetence?

They would go months without response. I would have left it alone if they didn't keep bringing the issue up and saying they are working to resolve this issue. Clearly they are not.

The sad thing is.... I really like their product. Its a shame that they cannot handle a simple item return. I thought buying from them directly would be more efficient. But from now on I will not purchase from Moleskine, but from alternate vendors.

Tl;DR - MoleSkine cannot process returns, don'e expect your money back.

Had a really big order, DIDN'T receive it, requested a refund, NO ATTEMPT OF SENDING IT AGAIN AND THEY HAVE PROBLEMS WITH "REFUNDING". Got the feeling that the customer isn't really the first priority. I have honestly nothing good to say about this company!! Maybe that the customer support is good in saying "we sent the request to higher authorities". Still didn't hear any good news about my order or refund. It has been over a month since i ordered.

One month delay of my order. I have tried contacting the company, no reply so far. Very disappointing, especially for expensive products.

TERRIBLE SERVICE

Ordered notebooks and never arrived, I am now just over 3 weeks in from when I placed the order. Contacted customer service, it felt like a bot. They sent a link to see transportation. It didn't work. No update. Can't speak to anyone, promised to follow up in 48 hrs, no follow up. So, I went to Moleskine Canary Wharf, they couldn't help me with a refund or replacement. I am not £35 short, no notebooks, no assistance and so on. NEVER use them, useless and not the standard you would expect from a multi-million £ business.

Ordered a bag which arrived promptly but BOTH zips broke. Opened a ticket with customer service and got one email back, before silence. opened another ticket, did not recieve any response at all. Went into a physical store to complain, they took my details and raised another ticket. No response from that email either...

A month delay in the order, I have not received it yet. Horrible customer service, very disappointed on how the company handle machinery issues

I'm not one to post bad reviews but this company has been flat out lying to me every time I call them. It's been close to a month since i've ordered my planner. I've called them twice and have been able to get through. The first time I was told that the planner was being shipped in a day. A week later I called back and they told me that it has already been shipped. It's been a full week since then and I have yet to receive confirmation of shipping or a tracking number! All this when their website says they ship products in 2-3 business days.

I ordered online in November before the xmas rush. 2-3 weeks went by with no order arriving. I then used the online chat to check the status and they said they would rush them on, it should arrive in a week. Still nothing. Used the online chat who said it is due to come that week, received a message 2 days later saying one of my orders was out of stock therefore the whole thing won’t be delivered until after xmas, I must respond to the email immediately with what I want to do. I asked to cancel the order via email. No response to acknowledge this and I spoke to the online staff to arrange and have confirmation of the refund. Nothing received in my emails despite them promising this! It’s now January and I had to message them online to check the status of my refund, to which they said it will come through in 2 days. I’m not hopeful... DONT USE THE ONLINE SERVICE!! You’re better off going instore the staff are way more helpful and the personalising service takes 5 mins

Atrocious customer service. I ordered a planner the first week of December, complete silence from the Company for over a week. I tried SEVERAL times to chat with customer service online, with no success. I called 3 times and on my 4th try I finally spoke with a man, with broken english, who told me all he could see was that my order was 'processed' and I would receive an email the next 1 or 2 days with shipping information. Yesterday (JANUARY 4th - A MONTH AFTER MY ORDER WAS PLACED) I received a shipping confirmation - for the item that ended up being delivered a week and a half ago? Terrible, unacceptable customer service. I am truly shocked that such a large company with well known products allows this type of thing to happen. This planner was a gift for family, sealed in their packaging, and was opened on Christmas day by the recipient to reveal a chipped, crooked monogram. The quality of the personalization is unacceptable and I embarrassed to have given this as gift & disappointed with the lack of customer service. I will not be ordering from Moleskin in the future.

worst customer service i have ever encountered. have charged me twice, delivered one poor quality product and won't respond to any emails. absolutely disgusted.

Terrible customer service! I was a loyal user but I’d never ordered directly from them before. I’m switching planner brands forever now. We ordered planners on Dec. 8th from the website. They’re still not here and we can’t get customer service to respond to emails or answer the phone. It’s absurd. What a disaster of a company.