Store Panasonic Reviews 10

I purchased the latest microwave/airfryer all singing and dancing machine.
It is great but my biggest beef is that after spending so much money….the only user guide that tells you everything is only available as a download….not a hard copy….i can’t even purchase a copy as they don’t print them.
UNBELIEVABLE isn’t it.
Not very convenient having to scroll down the computer screen each time.
Shame on you Panasonic.

Through Health Service Discount a 15% discount was offered with store.panasonic.co.uk and all appeared to go through the checkout on the website and the discount appeared to be 'approved' on the combination oven I was attempting to purchase. My card purchaser messaged for me to approve the sale of over £229 and I approved, however, the purchase failed on the website with no explanation...I guess the discount was not a genuine one. They now have all my details which is a cause for concern. A complete waste of time and now I need to check my credit card for any payments that may be taken.

Panasonic Microwave Nightmare: 3 Faulty Units, Zero Resolution & Insulting Refund Timeline
Model: 20L Compact Solo Microwave Oven - Black NN-E28JBMBPQ
Purchased: 26 November 2024
Status (as of 7 February 2025): Refund issued without my consent after nearly three months of frustration—Panasonic claimed there was "no stock" for another replacement. No compensation was offered for the wasted time and inconvenience.
The Breakdown:
First Unit (26 Nov): Arrived with unstable legs, causing dangerous wobbling. Provided video evidence of the defect.
First Replacement: Had the exact same leg defect, proving no quality control was done before sending the replacement.
Second Replacement: Same manufacturing flaw yet again. Three consecutive defective units clearly indicate a systemic issue.
Customer Service Failures:
Refund Without Consent: Instead of resolving the issue, Panasonic unilaterally issued a refund claiming there was "no stock" to send a functional replacement. This sidestepped accountability and ignored my preference for a working microwave.
Zero Compensation: No apology, goodwill gesture, or compensation for over two months without a working appliance.
Lack of Escalation Options: Despite multiple documented failures, there was no clear path to escalate the matter or have it properly addressed.
Final Insult:
On 7 February 2025, Panasonic claimed they couldn’t offer another replacement due to "no stock" and issued a refund—without even consulting me. This is a lazy and dismissive response to a customer who endured months of product flaws and poor service. To add insult to injury, no compensation was offered, showing a complete disregard for the time and frustration caused by their systemic failures.
Unacceptable Outcomes:
Erosion of Trust: Panasonic’s once-respected reputation for quality has been shattered. Their handling of this situation demonstrates a lack of manufacturing integrity and customer care.
Systemic Manufacturing Issues: Three defective units in a row reflect broken production and quality control processes.
Customer Disrespect: Claiming “no stock” and issuing a refund without discussion shows Panasonic’s unwillingness to take responsibility or meet customer expectations.
Final Warning to Consumers:
Think twice before buying from Panasonic. This experience proves that the company cannot be trusted to honor its products or respect its customers. Three faulty units in a row and a dismissive refund issued (claiming "no stock") reveal a company that prioritizes avoiding responsibility over solving problems.
Panasonic, this was not just a product failure; it was a failure of trust, accountability, and customer care. You owe your customers better.

I bought a Panasonic tv from Costco which developed a fault within 6 months of having it. As it was still within the 12 month warranty period, I contacted the Panasonic service centre in order to get it repaired. To put it simply, they were just not interested. I must have contacted four or five different people in their customer service centre and each one just did their best to discourage me from sending in the TV for repair. In the end I just gave up and decided not to bother. But this is a lesson learnt. I won’t ever buy another Panasonic product again.

awfull company to deal with
tell lies blame customers as if its there fault to no repair items saying not covered by warranty
i would now avoid like the plague and use a less well known brand for better quality and build of products .
also well avoid there appointed repair centres cant fix things properly .

the courtesy was beyond belief ,the knowledge was great also what he did not know he went to find out politeness was great my wife felt wonderful then when it came to the delivery the 2 men were also great the also looked clean tidy and presentable they both went above and beyond what was required the store in inverness may be small but the service was momentous we ordered a washing machine and a fridge freezer and they agreed to store till we were ready for them which was 6 weeks and they delivered on the day requested and at almost agreed time my mother said she thought service like this was like the dinosaurs very extinct also although new the goods look very good and well made thanks guys will be back again

Have been a very happy Panasonic customer for years - especially their microwaves - BUT my current microwave has failed after only 14 months. (Previous ones lasted many years). Presumably they are made with much cheaper parts as the quicker they fail the sooner you have to replace them. VERY disappointed as now lost faith in the company's quality of their goods.

had Panasonic goods for years especially their microwave ovens,
last one only lasted 4 years and at over £500 was not ideal after a chat with Panasonic they offered a discount on a new one and a 5 Year warranty. Filling in the warranty is a bit of a pain especially after getting it on Panasonic's own web site. its not user friendly, a lot of people would struggle and it repeats its self
maybe time to simplify the process.
hopefully this NN-CS89 lasts beyond the 5 years as previous microwaves

To register the Microwave you buy you have to do so on line.
Panasonic's website is barely functional ...

Click 'HELP' links & it responds 'deleted'

WORSE
It DEMANDS photo proof of receipt
It states JPEG of is accepted below 2MB
Then refuses to accept a 2.2KB JPEG
.
So
THERE IS NO WAY TO REGISTER a Panasonic Microwave for cover

No problems with the order or delivery.