Razerzone Reviews 24

Disgusting customer service. I have had my headset replaced 3 times. The third time I was supposed to get something different and was sent the same headset yet again after already waiting some time to get that sorted and approved after it was denied multipletimes. This is over the course of one year - I just received the most recent and wrong replacement 2 days ago. At this point in the service, due to multiple defective products being sent to me as well as an incorrect product, I decided to ask for a refund and have been told because it's beyond 14 days of ORIGINAL purchase I can't have a refund, EVEN DESPITE THE AMOUNT OF ISSUES I HAVE HAD. I wish I'd thought to have a look at reviews online before buying... looking on here would have been enough to stop me from getting a Razer product. So now I'll be getting a different brand keyboard and mouse for Christmas rather than the planned Razer ones, and once I get a refund, which I will be chasing until I get, I will never have anything to do with Razer again. Not sure what's worse, the cheap quality products costing hundreds or the unbothered customer care.

It was only a backpack ordered online. But it was not big enough. So I tried to return it, and this is where it got very painful. There were no return instructions or paperwork in the box. In the emails from Razer, when you click on 'support' it takes you to US customers support, for those based in US. The UK website also points you to US customer service. So I went to the Razer shop on Charing cross road. They don't accept returns (?!). They didn't know how to help me and sent me to technical support who can only help with technical problems, apparently. But they did pass me on to another team. Who also can't help me. I received an email 5 days after my original email to tell me that I would 'shoulder the shipping costs', but still no return address, or any other information. This is really weird, it feels like no-one else has ever made a return. Utterly appalling.

I do want to like them, I really do but I just can't. Shockingly poor customer service. Extremely poor quality control on products.

Looks like they just do not care. Perhaps they are too big to care.

Top end flagship prices but very average products.

Let's not get started on the awful and buggy software - again there is no customer support.

Artificially limit "Razer Chroma compatible" devices to force you to buy Razer's own motherboards at 3x the price.

They spend all the money on marketing and not on customer support or software.

Avoid.

Logitech on the other hand had amazing customer service on the one time I had to contact them.

Bought 3 peripherals for my new PC from them and wish I chose anything else. I was at fault initially, as I scratched the 7.1 code a little too hard and rubbed some of it off.
The products themselves are okay, budget wise on the cheaper side so can't complain too much since the quality is not amazing, but decent.
My 1 star is for their customer service and handling (or lack thereof) of my issue which involved getting a new code essential to the use and customisation of my headset. Such a simple request has turned into over a week of them avoiding my emails, refusing to explain any kind of process or procedure to resolving my issue and passing me back and fourth amongst their 'teams'. They're downright ignoring me now for what should be a simple fix of providing me with a code. Even with a response, I won't be buying from them again - worst customer service I've ever recieved from any company - in my life.

I bought a microphone which was fiendishly difficult to set up, perhaps because of my lack of expertise, so I looked for help on their website. This looks very impressive but is impenetrable as far as I am concerned. My impression is of a company that puts most of its effort into looking clever and sophisticated without much of substance to back it it up. I wonder if Razer consists of one guy in his bedroom selling the usual stuff made in China trying to look like a major company?

Bought a Razer deathadder mouse and in less than a year, the coating melted and the whole mouse is sticky.. would not recommend for the price that they’re charging (Looks fancy but would not stand the rest of time). Look elsewhere for better options

I just want to start off by saying I have been a razer customer since 2017 ... my first mouse was a razer naga chroma which broke after using it for a year. so I purchased a razer black widow chroma v2 which hasnt had any problems so far but later in 2018 i got a razer trinity which did the same thing as my first razer mouse but in 2-3 months it started spam clicking mouse 1 and releasing the mouse 1 button when i had it pressed their quality control needs improvement and paying 75-100$ for a mouse that will break in 2-3 months is not worth it. I recommend going with corsair or logitech if you want a mouse that will work for longer than a year

Nonexistent customer service. Service reps are not knowledgeable and repeat themselves worse than Comcast.

Just terrible. None existent customer services and delivery times which are just not acceptable in this century. Bought a phone after trying to contact them disliked the company so much I got rid of it and went back to iPhone.

razerone.com is a fraud online shopping, It was a like a fraud, they charge your cerdit card without anything shipping to your address and when you asked for return the money, they told you, it takes 5 business days, for what?

After returning several different brands of keyboards (I didn't like the way they typed), I finally found the Razer Ornata Chroma.

At first I was happy with the product, because it was exactly what I wanted/needed. However it had several issues;

The first issue is that sometimes the LEDs go off completely for no reason, but the keys still function and I can type. This is more something of an annoyance, but still... A product in this price range shouldn't have this issue!

The second issue is far worse; at random moments I cannot type anything anymore. In this case the LEDs are still on, but the keyboard doesn't respond to anything anymore. Not even CTRL-ALT-DEL. The only "solution" is to pull the USB cable from the computer and wait a second or 2 to plug it back in. After that I can type again. This happens random, but often.

So after these issues I decided to contact Razer's support... Well, I wouldn't define it as support at all. Pretty useless and unprofessional!

In my first message I clearly mentioned the things I tried so far (different USB ports, BIOS updates, clean Windows install, reinstalling their sofware, etc. etc., etc.) I also mentioned all my hardware.

The first response back from them (took several days) was a list of things I should try, which I already tried and mentioned in my first message (sigh). Also they stated that it might be that I have a cheap PSU, which could cause issues... Yeah right... I own a EVGA P2 1200W PSU, which are one of the best in the industry, but sure they are the "experts".

In the next reply they asked for my serial, which I provided along with an invoice that the keyboard wasn't a week old! After that things went downhill pretty fast.

No more replies and they informed me I should return it to the store. Why don't Razer replace it in the first place? Why ask for an invoice and serial number? I could have returned it already days before without contacting their "support". USELESS!

Anyways, I told them I would write a review about their product, their so-called service/support and the response I received was astonishing!

They simply replied; post your review online, we don't care. Really?!
For a company which advertises stuff like: "Razer CEO: 'For Gamers, by Gamers' Is More Than Just a Slogan" it's pretty bad. I now know their true colors. Razer is a disgrace for the industry.

They could take an example of EVGA; their support, their products are simply excellent. Something which Razer can clearly learn from them.

I have dealt with a lot of company's support, but Razer is by far one, if not, the worst of them all in my experience. I never experienced something negatively like this before.

Razer produces great ideas, but their products are mediocre in real life (reviews are paid for apparently) and their support... Well, let's call it abysmal.

Two big thumbs down for Razer! I will never ever purchase a product from them again. And do yourself a favour; if you are thinking about buying a product carrying the Razer brand, I would advice you to reconsider or make sure you can return the item to your local store if needed, because on their support you clearly cannot rely on....

Never buy from Razerzone.
I ordered a product 2 weeks ago. It hasnt been shipped yet. Ofc i contact customer support and they just sit there and say "sorry" every time i reply.

They are using a very scummy method which involves changing the days you can expect your order to get shipped after you have ordered it says your order will ship in 3-5 business days. If you check the same page tomorrow it can say 9-12 bussines before you order gets shipped. Luckily i paid with paypal so i opened a dispute and will solve it there instead of their lacking support.

Worst experience buying online ever. After giving the same information over and over to Razer in different forms they said the pro team had to verifi it and it would take 2 to 3 days. Then I could reoder. That's ridiculous my card is good and should be good enough like other web sites. While I wait, I'm not sure if I'll order now. Alienware Is looking better.

Worst customer service ever, stolen my money and not get anything

I had a problem with Razer Deathadder Chroma mouse and its right click. I contacted the Razer customer support and I was placed in their waiting list sytem. They claim on their website they usually reply within 24 hours and sometimes a bit longer. It took them 8 working days to get in contact with me and ask what the issue was. Afterwards I had to make videos and pictures of the mouse (the ordinary RMA stuff), my issue is that the communication was way too slow, I'd reply an e-mail within 15-20 minutes but they only replied to me once a day. After two weeks of dragging the whole thing I was told I'd get a new mouse sent and I'd get contacted by their EU department regarding this matter. I waited for another 6 working days without being contacted by Razer so I decided to give them a call and see what's up. The guy on the phone told me my case was just *left* unattended and it took him 3 minutes to get my new mouse sent. So here comes a question, what were they doing for 6 working days if it took one of their employees less than 5 minutes to complete my RMA request? I'd say a pretty bad customer support in general, not to mention you'd expect a flawless support for products of that price range.

Their customer service email advertises that they respond to most cases within a day and if not within 2 - 3 days. However on the 4 or 5 occasions I have been unfortunate enough to have to contact support it took a minimum of 3 days with the worst being a whole week after I sent the first email. I do like razer products but do not buy from razer themselves as you will receive a terrible service.

If you don't believe me have a look at their 'support' section of the website before taking any plunges ordering. There is no phone number you can call, it takes days for people to respond to tickets if at all. I can't return an item I cancelled the day after ordering despite repeated attempts over a month for someone to generate the returns request/RMA. No online portal of the kind you might get used to with Amazon. They only care about getting the sale and after that they do not want to know you. Avoid, go Scan, Amazon, Dell or others that have some form of available support

Love all of my Razer products they never fail to be great