Store2door Group Ltd Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally polite, professional, and deeply respectful of their personal homes and belongings. Many people also appreciate the prompt arrival times, advance phone calls, and efficient assembly of their new furniture. However, some customers also noted occasional challenges such as items not fitting properly through tight spaces, minor property damage during assembly, or having to handle packaging disposal themselves. Despite these specific setbacks, consumers consistently highlight the smooth communication, flexibility, and helpful attitude shown by the staff throughout the entire process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, helpfulness,... See more

Delivery service

Consumers find delivery_service to be a smooth and efficient experience, with staff arriving promptly within... See more

Service

Users describe positive interactions with service, highlighting punctual arrivals, helpful courtesy calls,... See more

Product

Customers had positive experiences with product, highlighting prompt and efficient delivery as well as... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five star delivery service from our delivery team, Shaun and Matt, at Store 2 Door. Very friendly and professional from start to finish. The delivery team phoned before arriving to let us know they we... See more

Rated 5 out of 5 stars

Had an order from Furniture Village delivered today by Shaun, Matt and Connor. Absolutely brilliant service. Pleasant, cheerful and helpful lads. Took great care to cover all the flooring with mats... See more

Rated 5 out of 5 stars

Shaun and Matt were fantastic today. Very considerate of my home and belongings. They delivered the bed to my bedroom, unpacked it and removed packaging. They put on protective booties to keep my carp... See more

Rated 5 out of 5 stars

The two delivery people who came were really nice and very professional. Thank you so much for coming at the time you said and for delivering and assembling my new sofas. You were great. 😊


Company details

  1. Delivery Service

Written by the company

Store2Door Group have been a tried and tested two man home delivery service for numerous high street retailers with over 20 years experience in many sectors. We have helped our clients deliver thousands of home furniture items all across the country. We pride ourselves on our customer service and product knowledge, which is how we have maintained strong business relationships over the years. We have completed thousands of removals and have over 20 years experience. We will handle your move with the utmost care and attention to detail. We know that moving can be a stressful and overwhelming experience but our home removal teams will ensure your move is stress free and completed in a timely fashion. When considering your removal look no further. We can pack your items ready for transport if required. We also can supply boxes and protective materials to assist with getting ready for the big day. We have been providing office removals to clients for 20 years. We have formed many great relationships with customers and continue to deliver excellent service. We have a large fleet of vehicles and equipment at our disposal and are prepared to deal with all variety of jobs. We already work with many facilities management companies across the UK. We pride ourselves on completing the job to the highest level and making sure the client feels we have gone above and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(202)

96 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivery excellent. Disappointing to be left with rubbish after £45 delivery charge …

The two guys Ethan & Connor delivering were fantastic helpful polite on time pre phone call for delivery keeping me up to date. Thank you so much
The only issue was my with the guys but the fact for £45 delivery I'm left to unpack the furniture & now make a trip to the skip with the huge box etc that's my only complaint due to high delivery cost of free delivery then you expect that was disappointing.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Tom and Connor were great!

We had an amazing experience with Tom and Connor, they were so lovely, helpful and professional. The sofa was delivered very rapidly within the time slot and they went above and beyond to get the sofa through our (narrow!) doorways. They were prompt and efficient and would highly recommend! Really friendly
and we are thrilled with our sofa

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Polite & Professional

We had two sofas delivered from a local furniture store. We received a text the day before the delivery to give us a 2 hour delivery window. On the day we also received a phone call to say that they would be with us in 20 minutes. On arrival they were polite, professional and helpful. After setting up the sofas they took away all packaging and waste.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed

I had an early delivery, was given a 2 hour time slot the night before and in the morning had a text pin pointing the delivery time to within 5 mins. The chaps were very polite and efficient, they set up my new furniture in record time.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Damage to wall when building sofa

14/5/26 - When my sofa was delivered and being built the person dropped the sofa and put a hole in my room wall, what a joke.
21/5/26 - Store2door stated that they would respond to me within 48 hours, but as expected I have not had a response and therefore require details of their Public Liability Insurance to make a claim for the damage to my property.

May 14, 2026
Unprompted review
Store2door Group Ltd logo

Reply from Store2door Group Ltd

Hello Mr French,

Thank you for your review.

We have received your email today regarding the damage caused to the wall during your delivery, and we would like to sincerely apologise for this.
We kindly ask that you allow us the opportunity to rectify the situation. As we have only received the email today, please allow us up to 48 hours to fully review the matter and come back to you with a suitable solution.

Thank you very much for your patience and understanding.
Kind regards,
Store2Door Group Ltd

21.05.26

Hi Mr French,

As discussed today on the phone we will await your quote for the repair to the wall.

Kind Regards
Store2Door Group Ltd

Rated 5 out of 5 stars

Excellent service from Connor and Dan…

Excellent service from Connor and Dan with our King sofa delivery. Communication around the delivery was superb. We had a bit of parking issue (my fault) but both were so kind and accommodating. The delivery itself to our higher floor flat was smooth and quick and both always had a smile on the whole time doing the job. Definitely a 5 star.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, delivery date and time slot agreed quickly. Delivery drivers friendly, professional and efficient. New sofa delivered unwrapped and put in place within 15 mins. All rubbish taken away. Couldn't fault.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa delivered

Sofa delivered, messaged beforehand with 2 hour window, arrived at the earliest time, unpacked, installed and tested, superb service, recommended

May 11, 2026
Unprompted review

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