We were highly dissappointed when after 3 months our rent went from $44.00 to $115. From one month to the next without warning or notification. We had moved in to this unit because our rent skyrockete... See more
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Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am ha... See more
Company replied
Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched.... See more
We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no... See more
Company replied
Company details
Written by the company
Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible. We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford. We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.
Contact info
9480 S Eastern Avenue, Suite 251, 89123, Las Vegas, United States
- 18337867366
- CustomerSupport@storespace.com
- storespace.com
1.7
Bad
200 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Wonderful place to get ur storage at
Wonderful place to get ur storage at. Great great customer services very affordable storage the staff is awesome will come again...
October 12, 2018
Unprompted review
Experience was good from office
Experience was good from office, rates are ridiculous with a 2nd increase in less than four months. From $159.71 to $181 and now to $201.97. If they wanted us to vacate they should have simply said so. McKee Foods has held warehouses in those units since the 60's but it would appear they want us to find storage elsewhere and that can be done.
October 12, 2018
Unprompted review
Reply from Store Space Self Storage
Lamar,
Please forgive our delayed response. We have reviewed your account and see there were 2 rate increases this year totaling a +/- $50 increase. Your account also notes that the additional unit you requested in early October was at a higher price point than you anticipated.
We value all our customers, and appreciate the longevity of your relationship. A customer service representative has been assigned to your complaint and will be contacting you right away.
Again, thank you for your business and we look forward to working with you to address any concerns.
1.833.STORE.NOW
It’s Great that you have access 24…
It’s Great that you have access 24 hours a Day
October 12, 2018
Unprompted review
Reply from Store Space Self Storage
Hi Virginia,
Thank you for the great review of our staff. We really appreciate the positive feedback.
Since you bought out the old storage…
Since you bought out the old storage business, my price has been raised 3 times and have been there over 6 years.
October 9, 2018
Unprompted review
Reply from Store Space Self Storage
Hello Don,
First off, thank you for being a loyal customer. We appreciate the feedback we are always looking to improve our storage facilities. Our pricing is meant to be competitive, but still give amazing customer service and outstanding value to our tenants.
The prices are too high!
October 9, 2018
Unprompted review
Reply from Store Space Self Storage
Hey Anna,
We're very sorry you feel this way about our pricing. We want to give our tenants the best value, while keeping competitive pricing and providing excellent service and amenities at our facility.
Overall Satisfied
So far i've had a great experience. not too thrilled about the prices going up. The staff is very pleasant and helpful with my needs.
October 9, 2018
Unprompted review
Reply from Store Space Self Storage
Hey Shenita,
We really appreciate your feedback. We will take this feedback and work with our operations team to continue to improve our facility. Thank you for being a customer of ours!
The door is rusted and extremely hard…
The door is rusted and extremely hard to open and close. It's too expensive for what you get. We will be moving out our stuff as soon as possible
October 9, 2018
Unprompted review
Reply from Store Space Self Storage
Hey David,
Thank you for letting us know. We will look into this issue and we welcome you to contact management at customersupport@storespace.com so that we can find a solution. You'll be glad to know we are in the middle of renovating our facilities top to bottom.
Review
1 - very rude office people
2- never know how much I need to pay each month since the amount has not been the same each month since Store Space took over.
3- can not contact an actual person, only emails. Some times email are not good enough, when you really need to speak to some on in charge.
4 Continue to allow homeless people to live in the unit. I don't feel safe going to my unit.
I have has a unit there since around 2004 and I am so unhappy with the way I have been treated that as soon as I can find a new place I plan on leaving Storage Space and not recommending you to any one that I know.
thanks
October 8, 2018
Unprompted review
Reply from Store Space Self Storage
Hello Janet,
This is so unfortunate to hear because that is not Store Space policy and we would like to get to the bottom of this. We pride ourselves in customer service and would like to make this right. Please call us at 352-377-7600 or email us at customersupport@storespace.com and we will make sure that someone gives you a call back to assist you better. Thanks.
There is no lights in the back storages…
There is no lights in the back storages on the outside like the front storages is and the person who had the unit before me broke the light in the inside of the storage, gate was broken. I feel like it is unsafe where my storage is with the lights not own in the back.
October 8, 2018
Unprompted review
Reply from Store Space Self Storage
Hey Latesha,
We appreciate your feedback. Our goal is to make storage as simple as possible and make our tenants feel safe. Please contact us at customersupport@storespace.com so we can look into this. Thank You.
Very helpful
October 8, 2018
Unprompted review
Reply from Store Space Self Storage
Hello Paul,
We really appreciate your kind comments about our facilities. Our managers try to be as helpful as possible. Thank You
Facility improvements are appreciated
The recent facility improvements are appreciated. Moving in right direction
October 8, 2018
Unprompted review
Reply from Store Space Self Storage
Hello Jerry,
We appreciate the great review. Thank you for the praise of our recent improvements, and you'll also be pleased to know that we are fully renovating the current Beaumont facility. Hope to see you around.
I would not recommend the facillity or…
I would not recommend the facillity or any other store space facility. They raised my rental fee a little over 30% at one time. I will be canceling this rental very soon
October 7, 2018
Unprompted review
Reply from Store Space Self Storage
Hey Carlus,
We appreciate your feedback. Please contact us customersupport@storespace.com. We value you as customer and I'm sure we can come to a solution for this issue. Thank you.
The best service in town
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Hello Juan,
Thanks for the feedback, we are thrilled you were provided great customer service at our facility. Store Space really appreciates your business.
Rent is to high
Rent is to high, in the past could never reach anyone, no one in office, insurance coverage not needed and should be our choice and not have to pay the office for it.
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Hey Janice,
Thank you for your feedback. Please contact customersupport@storespace.com and we can help you sort this issue out. Our policies are in places to protect the tenant and their belongings.
Low boy trailer was stolen at Store…
Low boy trailer was stolen at Store Sace. Store Space claims no responsibility. I had paid for Octobers storage fees and they hadn't deposited the check, I asked that they not deposit the check since trailer was missing. They cashed it two days later. Shame!
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Hello David,
Please contact us at customersupport@storespace.com our management team would like to look into this and try to help as much as possible. Thank You.
First time user
very nice service and helped with getting me started.
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Thank you Bob for the positive feedback. I'm glad to hear that we were able to help you with your storage needs. We value as a customer and so if you ever need any help along the way please don't hesitate to ask. Our professional managers will help you in any way possible.
Great Storage Facility
Great Storage Facility, Friendly and Helpful Staff. I would recommend this place if you are in need of a storage units.
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Hello Brian,
Thank you for the 5 stars. Your positive feedback on our facility is fantastic to hear! Thank you for choosing Store Space.
The customer service has been fine
The customer service has been fine. I’ve gone through two transitions with this particular space. With the store space move, I felt I was more informed about what was happening and what I needed to do as a renter. However, I’m literally renting a closet, the smallest space, 5x5. It cost me $33 a month for a closet. I’m sure the rates are set at some corporate level based on market standards, blah, blah, but I still feel this is overpriced for something of this nature.
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Hello KNShinal,
We're very sorry you feel this way about our unit pricing. We strive to give our customers the best value, while keeping competitive pricing, providing excellent service, and amenities at our facility. We value you for being our tenant, Thank you.
No real contact since they took over
No real contact since they took over. No new contract as promised. Just higher rates. Waiting for some kind of communication from them. Really not sure who I am dealing with. Very disappointed so far.
October 6, 2018
Unprompted review
Reply from Store Space Self Storage
Hey Chad,
Store Space appreciate's the feedback. We may have identified the issue as to why this might have happened. Please feel free to reach out to us at customersupport@storespace.com to get this squared away. Thank you for storing with us.
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