Storyblocks Reviews 2,493

Best customer service I've had this year!

Franco is the kind of customer support person you want to encounter. He understood my issue and worked on a solution with me.
That's the kind of thing that will keep me coming back to StoryBlocks.

Used for s month, found some useful assets. Got a refund without a problem when I forgot to cancel once I didn’t needed. Pretty good if you ask me

Main song is sad
No love me

Youtube gave me a copyright claim that was false so I reached out asap to story blocks. Franco was able to deal with the issue asap and it wasn't long before youtube removed the copyright claim. It's great to know that Storyblocks is set up to deal with issues when they come up making it easier for the user. Great service!

The team was very reasonable in granting my refund

Great customer service! Franco helped me out with an accidental purchase and cleared it up right away.

Very responsive staff! Good team that helped me address my issues

I started a monthly trial and was mistakenly charged for annual. Franco jumped in as soon as they were back in office and took the time to help and get it fixed and a refund for the additional amount.

I'd highly recommend their customer service but also their product. A lot of great content packed into the subscription.

I loved StoryBlocks when I was making multiple videos for graduate school and my job as a teacher. I deeply appreciate my most recent interaction with Franco, though, when I needed to cancel the subscription. He helped me with the process with dignity and positivity. I’ll continue to highly recommend your service!

I have found the resources that Storyblocks has to offer right in the wheelhouse of what I need. I've been with them for around 8-10 years and have found their pricing reasonable, especially considering the fact they are actively growing and improving their library with useful and quality additions.
Their support department is small (you have to be patient) but the return on the other side is worth it.

When I notice a billing error, I email the support team on a Friday after business hours. By the following Monday, before lunch, Franco had corrected their error. Thanks, Franco, good job.
Phil E. Customer since 2016

I paid to use their plan. After I tried to cancel as I did not need to use it after the first month. Their page returned an error and hence I email them about this issue asking for a cancellation. As part of their policy they say you can keep using it until the end of the period you have paid. It’s a lie. They cancel my subscription and remove my access despite having paid an entire month and only using it for 3 days.

They customer service doesnt reply via chat or email. Unacceptable behavior and horrible service.

We signed up with Storyblocks under an individual license, which they advertise as covering commercial use. Shortly after, we began receiving emails claiming we were “not compliant” because we are associated with a company—even though the license option they provide is literally for individuals.

When we reached out, Storyblocks essentially said the individual license is “really intended for freelancers” and pressured us to upgrade to a business account ($10K/year) or have a legal risk for our brand/company. It feels like the “individual license” is a marketing tactic to bring people in, only for them to use compliance scare tactics to push costly business upgrades.

As a small company that only dabbles in social media and video ads, we initially thought Storyblocks would be a great fit. Instead, we’ve been left feeling misled and pressured. Their tactics come across as unprincipled and not customer-friendly, so we’ve decided to terminate our usage and find a more transparent alternative.

Very impressed with the fast resolvement of my issue. Quick response, efficient handling, and smooth experience.

Franco was great. Did what they could for me and I appreciate them for it.

Storyblocks offers a great range of video and audio for editing needs, and great customer support

I absolutely love storyblocks. So easy to use and so many products to choose from. Highly recommend!

Thank you very much for handling my matter. Great communication. Everything was nice, polite, courteous, and quick. Thank you again. :-)

Franco did a great job resolving a copywrite issue I had with YouTube. Greatly appreciated!