Stove Glass Direct Reviews 610

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

After discovering that this is the genuine version of the scam site I was almost fooled by I made my purchase, free shipping on my order so it didn't come in a hurry but I wasn't waiting for an extens... See more

Rated 5 out of 5 stars

They supplied replacement glass for gas fire front , typed in model of fire and was clear which I needed. Pleased it was easy as the fire is around 20 years old! I should have ordered gasket and seala... See more

Rated 5 out of 5 stars

Previously I had been waiting 3 months for my glass from another company and gave up. Then I tried this company within a week of ordering it had arrived. I was shocked at how quickly it was and worrie... See more

Rated 5 out of 5 stars

Excellent communication and super fast delivery. Just sent my template and a few days later a new very well packaged piece of glass landed on my doorstep. Perfect fit Happy days

Company details

  1. Home & Garden

Information provided by various external sources

Replacement Stove Glass Suitable For Any Stove - Cut to Size - Next Day Delivery Available or Free UK Standard Delivery. Based in Keighley, West Yorkshire. Delivering Nationwide. Our replacement stove glass gives you the highest quality heat resistant “ceramic” glass (which is completely clear and transparent) at the best possible price since we calculate the cost of your replacement glass to the nearest square millimetre, which saves you money, and better still this includes free delivery. To choose your replacement glass simply select your brand from the list below, or skip straight to our easy to use the calculator below. You can learn more about us here, or if we can help with any questions then please click here for our email, phone number, and contact form details. At Stove Glass Direct, we supply replacement heat resistant stove glass suitable for any; Wood Burning Stove Log Burning Stove Coal Burning Stove Multi Fuel Stove The exceptional heat resistant stove glass is available for a wide range of multi fuel models. It is also suitable for any wood burning / log burning stove. Cut To Size If you do not know the exact model of your stove, be sure to use our online calculator, for a free online quote. Input your measurements in millimetres of your stove glass size as we can then cut your stove glass to size. Shott Robax Ceramic Glass The ceramic glass is manufactured by Schott Robax which is the highest quality heat proof stove glass available. All of the replacement stove glass is manufactured to withstand heat up to 760 °C or 1400 °F. Schott Robax is the best replacement stove glass for any wood burning or multi fuel stove. We have this ceramic stove glass in stock and readily available, easily request your stove glass to be delivered the next day. Shaped Glass If your ceramic stove glass is shaped e.g. a corner is cut or it has an arch, it is recommended that you make a template of your stove glass. Email or post it to us and we will be able to cut your glass to the specific shape for your wood burning or multi fuel stove. Please ensure all dimensions are clearly displayed around the outer edge. Fitting Replacement Stove Glass Remember when fitting the stove glass that you do not over tighten the screws. Do not use fire cement either, as this will cause the stove glass to crack. Contact Us At Stove Glass Direct, we pride ourselves on our customer service. Ensuring all of our customers can receive advice from our team of craftsmen on 01535 920020 or at contact@stoveglassdirect.co.uk. Whether it be to do with measurements, delivery or fitting your heat resistant stove glass, we are always happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

610 reviews

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Rated 2 out of 5 stars

Refund policy.

After receiving glass it became unnecessary and tried to get a refund. Even though the glass was standard size for a recognized burner found there was no refund policy, losing the money I paid. Not impressed, sadly and spoiled what had been good customer treatment till then.

November 13, 2023
Rated 5 out of 5 stars

No fuss

No fuss, ordered glass, it came in a couple of days, cut to the right size, packaged perfectly. I’ve installed it and we’re using the stove again. Highly recommend.

November 14, 2023
Rated 1 out of 5 stars

glass arrived with two chips

glass arrived with two chips, I communicated with Customer service who advised that since protective film had been removed it was not possible to provide a replacement since it could have been caused by an attempt to fit. How a customer is supposed to identify chips at edge of glass without removing the film is beyond me!

October 30, 2023
Stove Glass Direct logo

Reply from Stove Glass Direct

Hi Niall, I'm sorry that you feel you have received a 1 star service from us. We thoroughly well package the glass in a clear plastic film with a note that states to not remove the glass from it's packaging, if it is received broken or faulty. The photographs that we received from yourself, removed from it's packaging, was suitable for fitting and will not effect the quality of the glass. For these reasons we are not able to send a replacement FOC. However, we can offer a new piece with 10% off, free shipping
and the self-adhesive gasket as a gesture of goodwill.

Rated 5 out of 5 stars

Excellent

Easy to order good communication.Order dispatched and delivered so quickly. Glass was perfect and well packaged.

November 7, 2023
Rated 5 out of 5 stars

I was very impressed with the service

I was very impressed with the service. I ordered a piece of glass on Saturday evening. On Sunday we decided to replace the glass on our second stove too, so on Monday morning I rang the company and they offered to send all the glass in one parcel to save me any extra postage. It all arrived first thing Tuesday.

October 23, 2023
Unprompted review

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