Stove Glass Direct Reviews 610

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

After discovering that this is the genuine version of the scam site I was almost fooled by I made my purchase, free shipping on my order so it didn't come in a hurry but I wasn't waiting for an extens... See more

Rated 5 out of 5 stars

They supplied replacement glass for gas fire front , typed in model of fire and was clear which I needed. Pleased it was easy as the fire is around 20 years old! I should have ordered gasket and seala... See more

Rated 5 out of 5 stars

Previously I had been waiting 3 months for my glass from another company and gave up. Then I tried this company within a week of ordering it had arrived. I was shocked at how quickly it was and worrie... See more

Rated 5 out of 5 stars

Excellent communication and super fast delivery. Just sent my template and a few days later a new very well packaged piece of glass landed on my doorstep. Perfect fit Happy days

Company details

  1. Home & Garden

Information provided by various external sources

Replacement Stove Glass Suitable For Any Stove - Cut to Size - Next Day Delivery Available or Free UK Standard Delivery. Based in Keighley, West Yorkshire. Delivering Nationwide. Our replacement stove glass gives you the highest quality heat resistant “ceramic” glass (which is completely clear and transparent) at the best possible price since we calculate the cost of your replacement glass to the nearest square millimetre, which saves you money, and better still this includes free delivery. To choose your replacement glass simply select your brand from the list below, or skip straight to our easy to use the calculator below. You can learn more about us here, or if we can help with any questions then please click here for our email, phone number, and contact form details. At Stove Glass Direct, we supply replacement heat resistant stove glass suitable for any; Wood Burning Stove Log Burning Stove Coal Burning Stove Multi Fuel Stove The exceptional heat resistant stove glass is available for a wide range of multi fuel models. It is also suitable for any wood burning / log burning stove. Cut To Size If you do not know the exact model of your stove, be sure to use our online calculator, for a free online quote. Input your measurements in millimetres of your stove glass size as we can then cut your stove glass to size. Shott Robax Ceramic Glass The ceramic glass is manufactured by Schott Robax which is the highest quality heat proof stove glass available. All of the replacement stove glass is manufactured to withstand heat up to 760 °C or 1400 °F. Schott Robax is the best replacement stove glass for any wood burning or multi fuel stove. We have this ceramic stove glass in stock and readily available, easily request your stove glass to be delivered the next day. Shaped Glass If your ceramic stove glass is shaped e.g. a corner is cut or it has an arch, it is recommended that you make a template of your stove glass. Email or post it to us and we will be able to cut your glass to the specific shape for your wood burning or multi fuel stove. Please ensure all dimensions are clearly displayed around the outer edge. Fitting Replacement Stove Glass Remember when fitting the stove glass that you do not over tighten the screws. Do not use fire cement either, as this will cause the stove glass to crack. Contact Us At Stove Glass Direct, we pride ourselves on our customer service. Ensuring all of our customers can receive advice from our team of craftsmen on 01535 920020 or at contact@stoveglassdirect.co.uk. Whether it be to do with measurements, delivery or fitting your heat resistant stove glass, we are always happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

610 reviews

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Rated 3 out of 5 stars

It works!

The product was delivered quickly, but at a high postage cost. The product itself seems over priced for a bit of sponge with a scourer attached. Having said that it works well.

January 7, 2023
Rated 2 out of 5 stars

Misleading instructions and failed to apply to discount they offered on a previous order.

Ordered from these twice on the first order it cracked so they offered a 15% off the next order. I ordered again the 15% discount wasn’t applied. Also on the installation instructions they say to use glue on the glass. We did that twice both times they cracked. We followed other people advice on not using glue and so far it’s been ok. I think they’re very misleading on the instructions so I won’t be using them again. Only reason for the 2 stars is the delivery was prompt

January 7, 2023
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Reply from Stove Glass Direct

We do not recommend using glue on stove glass. The fitting advice we send with all our orders states "Do not use fire cement or silicone to fit the glass." We also emphasize that stove glass is ceramic, therefore it cannot be toughened. It is designed to withstand high volumes of heat, not pressure. Applying glue to the stove glass does not allow room for expansion from the stove which will cause the stove glass to crack. We also emphasize that we cannot be held responsible for the stove glass breaking once fitted. It is the customer's responsibility to fit the stove glass appropriately. We also offered you a discount as a gesture of goodwill. I would suggest reading advice more carefully in the future and I'm sorry that you feel that you received 2-star customer service from us. We work very hard to ensure all our orders are well packaged so that they get to you in one piece and in a timely manner. We offer a very relaible service and cannot be held resposible for breakages, once fitted and handled by the customer.

Rated 5 out of 5 stars

Fast delivery even over Christmas

Because of the time of year I thought I would have problems but no problems at all my stove glass was broken by a log falling out of the bucket on 29 Dec I ordered a replacement on 30 Dec it arrived on 31 Dec and I fitted it before lunchtime, I am really impressed with the speed of it all thanks

December 31, 2022
Rated 5 out of 5 stars

Excellent stove gloves

The stove gloves were ordered as a Christmas present, and we’ve been really impressed with the quality of the product. Speedy delivery as well and great level of communications. Would recommend.

December 10, 2022
Rated 5 out of 5 stars

Great

After discovering that this is the genuine version of the scam site I was almost fooled by I made my purchase, free shipping on my order so it didn't come in a hurry but I wasn't waiting for an extensive time either, there were faster shipping options available too. Perfect sized glass with no scratches, marks or annoying stickers. Only problem is how I'm going to get rid of this overload of bubble wrap...

December 6, 2022

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