Ordered replacement glass and rope for my wood burner and it arrived on time, very well packaged, and was a perfect fit. Everything was exactly as described and great quality. The whole process was ea... See more
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Review summary
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Easy to identify the size of glass I required with the stove lookup feature. Quick delivery and very carefully packaged. Easy to follow fitting instructions with handy hits and tips. Good quality glas... See more
Excellent quick delivery given that I ordered on Christmas Eve! Fit the wood burner perfectly. Made what I thought would be a big problem easily fixed and no need to ask for any help whatsoever. Highl... See more
I used the online process to order my log burner glass. But my glass is arched so, as the website stated, I posted a template. I called the office to check that (a) they wouldn’t post the g... See more
Company details
Written by the company
Replacement Stove Glass Our replacement stove glass gives you the highest quality heat resistant “ceramic” glass (which is completely clear and transparent) at the best possible price since we calculate the cost of your replacement glass to the nearest square millimetre, which saves you money.
Contact info
Unit 7 East Avenue, BD21 3JX, Keighley, United Kingdom
- 01274 892360
- info@stoveglassshop.co.uk
- stoveglassshop.co.uk
4.8
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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simple to use website
simple to use website, easy to follow instructions
well packaged product with fail safe built in
superb
November 8, 2024
Reliable, good product
October 24, 2024
NO STOVE GLASS, PAYMENT RETAINED - AVOID SELLER
Stove glass ordered late September. It has not arrived. Attempts to ascertain what has happened to the delivery met with rudeness, indifference and dishonesty. To date (12 November 2024) payment is still being retained - £73.97. A claim via Paypal is in progress and will be followed by further measures if no refund forthcoming. Reputedly sent via Royal Mail but no email received from them or the seller to confirm dispatch or transit - the tracking number given is not Royal Mail, so presumably made up. The seller is responsible for delivery and as such any follow up with their chosen courier; a buyer takes ownership on possession only. Ordered stove glass from a different seller on eBay - arrived two days later and much cheaper. My advice - avoid this seller!
September 27, 2024
Reply from Stoveglassshop
Hi there, you have had your refund through PayPal already. As discussed, parcels can sometimes get lost in the post, you were provided with all the neseccary proof of postage and we simply asked to let us know if you still hadn't received your order after 10 working days so that we could dispatch a new one to you with express shipping. You chose to go for a more affordable delivery option with no tracking. We can only assume a parcel as been lost in the post after 10 working days as stated on our website. You chose standard delivery which is 3-5 working days. Within 5 working days after placing your order, you made a PayPal claim. We have since allowed the claim to go in your favour as you clearly did not want to follow the terms and conditions you agreed to when placing your order. We replied to all of your forms of contact in a timley manner and tried to help you as best we could. Unfortunatley, you decided to go straight to a PayPal claim, not allowing us to fulfill your order and improve your experience.
Perfectly cut glass with fitting…
Perfectly cut glass with fitting instructions and fast delivery.
October 24, 2024
Easy and quick solution to replacing…
Easy and quick solution to replacing the broken glass on our stove
October 7, 2024
The item was exactly as we needed it to…
The item was exactly as we needed it to be and was delivered in a timely manner
October 7, 2024
Very impressed with prompt service
Very impressed with prompt service. The items arrived very well wrapped,important if you order glass. Would highly recommend
October 2, 2024
These people have everything on there…
These people have everything on there order website to make the correct purchase for your log burner can and will recommend
October 1, 2024
Glass easy to put in and works
September 30, 2024
Quick and easy
September 30, 2024
Wrong Size - disgusting follow up call. Small claims pending.
Instructions followed, however, glass was wrong size. Further compounded by being told “not our problem” after raising concern. Really poor. Will never use again. Additionally they called me to complain about this review and hung up on me. Accused me of “slander, Disgusting customer services. Pathetic. No refund for the incorrect glass. Going to small claims.
September 30, 2024
Reply from Stoveglassshop
Hi Michael, you placed an order for custom shaped stove glass and we cut your glass exactly to the template provided. You then placed a second order, to which i contacted you and asked if this order required the same template or if you were sending us another. You let me know that the first peice was too big so you were sending another template. Before we had received your second template, you posted this reveiw, we have had no communication from you that there was a fault in your order. We have since received your second template which is significantly smaller than the first template you sent us. I'm sorry that you feel you have received poor service from us, if you had let us know there was an issue, we could have tried to resolve this for you. The fact you placed a second order and paid in full, followed by sending us a signifcantly smaller template to the frst one suggests that you made the original template incorrectly and trying to claim bad service was an after thought to slate our small family run business - We fulfilled your order exactly as requested. We have since refunded your second order and we wish you all the best.
Kind regards,
Stove Glass Shop
Great product
Wrapped well, quick delivery. Only thing I’d say is I wish I had a notification telling me the item was shipped. Product seems good so far but has only been a week. Measurements accurate!
September 30, 2024
First class service
First class service, speedy service, well packaged. Will recommend to friends
September 13, 2024
Fab company and fab service glass was…
Fab company and fab service glass was packaged very well and fast delivery thank you
Justin
September 13, 2024
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