StraighterLine Reviews 

795
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers deeply appreciate the affordable pricing, fair workload, and the remarkable flexibility to study comfortably at their own pace from home. Consumers frequently mention that the course materials, including engaging video lessons and useful practice questions, are exceptionally user-friendly and straightforward to navigate. Additionally, academic advisors and support staff are consistently described as knowledgeable, highly responsive, and always willing to help students succeed. Some reviewers were not happy with how credits transfer to certain external colleges, noting that their earned credits were ultimately rejected or failed to count toward their degrees.

What people talk about most

Customer service

Customers had positive experiences with customer service, noting that advisors are thorough, knowledgeable,... See more

Product

Users describe ambiguous interactions with product, expressing appreciation for direct coursework and... See more

Service

Reviewers highlight positive aspects of service, noting very helpful support and fast processing when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some things are unclear to me. For example, I’m not sure how to access the reading materials in an open book checkpoint. I also have been delayed in finishing my first course because I can’t get the h... See more

Company replied

Rated 4 out of 5 stars

This review is only about their refund process. We accidentally forgot to cancel an automatic renewal for a course bundle. Two weeks after it renewed, I sent an email asking for a refund. I received t... See more

Rated 5 out of 5 stars

Straight Line is an online platform that offers accelerated courses for people who want to study or prepare for college. However, no accredited colleges accept their credits, which means the classes w... See more

Rated 5 out of 5 stars

I was able to take a few courses with straighterline to enter the nursing program. The program was convenient, at your own pace, achievable, and the workload was fair. I was able to complete the co... See more


Company details

  1. Educational Institution

Written by the company

StraighterLine is an online platform that offers low-price, online higher education courses that are equivalent to general courses required for a bachelor's degree. The American Council On Education’s College Credit Recommendation Service has evaluated and recommended college credit for StraighterLine courses.


Contact info

4.1

Great

TrustScore 4 out of 5

795 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(795)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Value

Everything is laid out clearly and easy to access the information needed. The only issue I had was with their proctoring service which I don’t believe is directly linked so I’m not impacting the review, ProctorU doesn’t clarify resources allowed for final exams properly in some courses so make sure you double check that in your course listing. I completed 6 courses in under a week.

May 1, 2025
Rated 5 out of 5 stars

I am leaning on my pace

I am leaning on my pace, and I can go over lessons and examples when I am confused. The quizzes help me test my knowledge, and the exams as well. The videos are helpful because they serve as a source of revision for me before exams. Hopefully, I will take more lessons in the future.

May 3, 2025
Rated 1 out of 5 stars

I have not received a receipt for any…

I have not received a receipt for any subscription, charges, or enrollment fees for my records. My Billing Inquiry ticket to obtain this information has gone unanswered. Instead of receiving a receipt for services and resolution to my issue, I received an email stating that if I didn't provide a rating for the telephone service that opened my service ticket request, my service ticket would be closed. I am left with the only recourse of contacting my credit card company and disputing the charges.

May 2, 2025
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Reply from StraighterLine

We’re sorry to hear that you felt unsupported. Timely and clear communication is important to us.

We’ve made improvements to our support processes, including expanded response coverage and clearer ticket tracking to reduce delays.

If your issue remains unresolved, please contact the Support Team directly at helpcenter.straighterline.com and reference this review so we can prioritize follow-up.

Rated 1 out of 5 stars

I had bad experience

I hated the experience and I don't like proctorU services. It's only my personal opinion and my encounter with proctorU.

April 27, 2025
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Reply from StraighterLine

We understand that proctored exams can feel stressful, and we make every effort to quickly resolve any technical issues that may arise.

StraighterLine has introduced a new proctoring solution, Honorlock, designed to be more streamlined, reliable, and student-friendly. Maintaining academic integrity remains a top priority for us, and we’ve enhanced communication around exam expectations to reduce friction and create a smoother testing process for students.

If you’d like to share more about your experience, please out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.

Rated 2 out of 5 stars

Navigation and logging in

I am having the most difficulty logging in and staying logged in. The password and username are always taking up too much time. Are there any shortcuts?

April 19, 2025
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Reply from StraighterLine

We understand how disruptive technical issues can be and how they can impact your ability to stay on track with your coursework.

StraighterLine continues to advance its platform through ongoing technology upgrades designed to improve system reliability, speed, and the overall user experience. These enhancements focus on strengthening platform infrastructure, optimizing performance, and maintaining a stable, scalable learning environment.

If you’re currently experiencing a technical issue, please reach out through our Help Center at helpcenter.straighterline.com with your account details so we can work towards a prompt resolution.

Rated 5 out of 5 stars

I gave straighterline a 5 star because…

I gave straighterline a 5 star because it's a great way to earn college credit for student that can learn online. Unfortunately I have a hard time focusing with the reading material and absorbing it with everything else I got going on. ..

April 24, 2025
Rated 1 out of 5 stars

Contact methods are inconvenient

I signed up for the course on my phone but when I tried to log into the course on my PC, it wouldn't allow me to log in, although I could on my phone, using the same credentials. I attempted to change the password but I never received the email. I ended up starting the course on my phone yesterday but now I can't log on, on either device. There is only 1 number for contact but no one was available to speak with me. I have to leave a message and wait 24 hours for a return call. I feel that there should be a more convenient way to contact the help desk or customer service.

April 26, 2025
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Reply from StraighterLine

We’re sorry to hear that you felt unsupported. Timely and clear communication is important to us.

We’ve made improvements to our support processes, including expanded response coverage and clearer ticket tracking to reduce delays.

If your issue remains unresolved, please contact the Support Team directly at helpcenter.straighterline.com and reference this review so we can prioritize follow-up.

Rated 3 out of 5 stars

Initial impressions during first few days

The website was easy to navigate to pay and sign up. Once I started the course, I was looking for the progress to change after I completed the first topic. When it didn't, I sought help in the chat, which was a frustrating loop of asking the same question and not getting an answer. I retook the topic five times trying to figure out what I was doing wrong. I decided to wait the next day to call customer service. I talked to a delightful woman who answered all my questions. It turns out I wasn't doing anything wrong. The progress would only be recorded after I took an exam. Better instructions or an explanation on the website would have reduced my frustration and eliminated the need for customer service interaction. I am taking a lab course and while I was happy about the cost of the course, there are hidden costs that I wish I knew about up front. You have to order a lab kit from a different company. To save money, I ordered the lab kit for 2 courses. It was about $340 and about $27 for UPS ground shipping and no guarantee about when you will receive the kit. That is problematic in two ways. I'm on a timeline and this could cause a significant delay and the 30 days for the course have already started but I don't have the labkit to be able to do any work. The labs won't coincide with the course work and I will mostly likely have to pay for an additional 30-day membership because of this delay. The expedited shipping from UPS is astronomical. I think the overnight shipping was over $500. I don't think it is possible to know what lab kit is needed before signing up for the class so I expect you can plan for at least 2 months of membership to do a lab course. Grading of labs takes 3-5 days. These delays will likely result in me not completing the course in time to be accepted into the nursing program as soon as I had hoped. Since I've just been laid off and stripped of most of my benefits after decades in my job, getting this completed early so I could get in the program was crucial. I am hopeful that within 30-60 days I can make a more favorable review.

April 29, 2025
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Reply from StraighterLine

We’re sorry your experience wasn’t a positive one. We know how frustrating it can be when something doesn’t work the way you expected — whether that’s related to coursework, grading, billing, or credit transfer.

That’s never the experience we aim to provide. We’re always working to make our processes clearer and more consistent, and feedback like this is an important part of that.

Thank you for taking the time to share your experience and please reach out to our customer support directly if there's anything we can do to help.

Rated 1 out of 5 stars

The website states that the credits…

The website states that the credits will be accepted at felicia university.Got an email stating that they don't accept it.

April 28, 2025
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Reply from StraighterLine

StraighterLine has one of the largest transfer networks of alternative credit providers, with more than 3,000 colleges and universities that review and accept our courses for transfer credit.

That said, transfer decisions are ultimately made by each receiving institution, and policies can change over time. We always recommend confirming transfer eligibility with your school before enrolling, and our student support team is happy to help guide that process.

If you’ve encountered a discrepancy, please reach out so we can take a closer look at the specific institution and clarify the most up-to-date transfer information.

Rated 5 out of 5 stars

Go for it !

Awesome was able to complete courses at my pace and get transfer credits for my school ! I highly recommend!!!!

April 18, 2025
Rated 2 out of 5 stars

The calculus course videos bear no…

The calculus course videos bear no relationship to the ungraded or graded quizzes I’m asked to complete for each section. I am forced to find outside resources to complete the quizzes. I googled and saw this is a common problem people have with your course. Should have googled that before I paid, but here we are. Why am I paying for this if I have to build my own curriculum and teach myself to your test rather than use resources I’m supposed to have paid for?

April 22, 2025
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Reply from StraighterLine

Thanks for sharing your feedback. StraighterLine courses are designed to be flexible and self-paced, giving students the ability to move through the material on their own schedule. We know that learning styles vary, and this format may not be the right fit for everyone.

Our courses include structured lessons, assessments, tutoring support, and academic resources to help students stay on track. We regularly review our curriculum and assessments to ensure they’re clear, aligned, and academically rigorous.

If you experienced specific concerns with the course content, we'd be happy to have your feedback. Please feel free to contact our academic team directly so they can take a closer look.

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