Would have initially given 4 stars, only based on the speed of shipping, and the quality of the gloves themselves. But then the zipper broke—and thats when STH stepped up their game. A real human emai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought glasses twice. Falcon and Bob Dylan glasses, both are wonderful in everyway. The glasses are stylish and sturdy as described, one pair I've been using for over a year and liked them so much I... See more
Company replied
I’m really impressed with these boots. The quality is excellent—you can tell they’re made with great materials and attention to detail. They feel sturdy, durable, and built to last. On top of that, th... See more
Company replied
Bought boots for my boyfriend from Straight To Hell Apparel and they exceeded expectations. Great quality, solid feel, and the fit was spot on. They look even better in person — He’s already gotten co... See more
Company replied
Company details
About Straight To Hell
Written by the company
A clothing brand. Established 2009. Chicago, Illinois, USA. Free U.S. shipping and returns. Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.
From Chicago, Illinois to your doorstep.
Written by the company
- Our Mission
- Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.
- Free U.S. Shipping & Returns
- We offer free U.S. shipping and returns on all orders, no matter the cost. This means a lightweight shirt or a heavier jacket all ship for free. This policy allows for a positive ordering and returns experience for customers while building brand loyalty. Let us say that again: U.S. shipping and returns is on our dime. We pride ourselves on being one of the few shops offering this service.
- Customer Service
- Our customer service is known for our excellent communication. We are available to assist with any styling or sizing questions, and we are happy to problem-solve issues that may arise with an order or our products. Feel free to reach out during business hours: Monday through Friday, 9am to 4pm CST.
Contact info
3648 W. Fullerton Ave., 60647, Chicago, United States
- 7739450210
- info@straighttohellapparel.com
- straighttohellapparel.com
4.5
Excellent
655 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Straight To Hell
Gracie,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy the STH.
- Customer Service, Straight To Hell
Reply from Straight To Hell
Jonny,
Thanks for being a Straight To Hell customer and for offering your feedback.
We're so glad the shipping was fast! Enjoy!
- Customer Service, Straight To Hell
A quality experience as usual!
As per usual, I received a stylish, quality product in a timely manner. I always look forward to the new designs and releases from StH.
April 13, 2026
Reply from Straight To Hell
Jefferson,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy the STH.
- Customer Service, Straight To Hell
Absolutely wonderful customer service…
Absolutely wonderful customer service great product. I ordered the wrong size. They immediately process my claim and within a week I have the correct shirt in the correct size will continue to purchase from this company. Plus they have really cool clothes.
December 18, 2025
Reply from Straight To Hell
Mirna,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy the Hudson.
- Customer Service, Straight To Hell
My bad. Issue was resolved!
Edit: I received my return info and was able to get an exchange- all of their communications were buried in my spam folder. My bad, Straight to Hell! The one star review is now a five star review 👍
I returned my order the same day I received it. I just needed a different size so I requested an exchange. It is now almost a month later and I’ve received no communication from the seller. I’m holding out hope they will eventually contact me, but I’m not very optimistic, and I’m out $80.
March 23, 2026
Reply from Straight To Hell
Bree,
Thanks for being a Straight To Hell customer and for offering your feedback.
We completed your return on April 9th and emailed a “Return Confirmation” at that time. Feel free to follow the instructions in that email to complete your exchange. Don’t forget to check your spam folder for our emails.
Return policy and instructions:
https://straighttohellapparel.com/returns-exchanges/
– Customer Service, Straight To Hell
The items I’ve purchased fit great and…
The items I’ve purchased fit great and look great.
April 10, 2026
Reply from Straight To Hell
Brian,
Thanks for being a Straight To Hell customer and for offering your feedback.
We're happy to hear it! Enjoy your STH.
- Customer Service, Straight To Hell
Super fast checkout
Super fast checkout. Great selection of products. Fast shipping and great packaging!
April 10, 2026
Reply from Straight To Hell
Suzanne,
Thanks for being a Straight To Hell customer and for offering your feedback.
It's great to hear that shipping was fast! Enjoy your STH. We hope to see you soon.
- Customer Service, Straight To Hell
The product arrived just as expected
The product arrived just as expected. Good quality!
April 7, 2026
Reply from Straight To Hell
Natalie,
Thanks for being a Straight To Hell customer and for offering your feedback.
It's great to hear! Enjoy your STH.
- Customer Service, Straight To Hell
Bought glasses twice
Bought glasses twice. Falcon and Bob Dylan glasses, both are wonderful in everyway. The glasses are stylish and sturdy as described, one pair I've been using for over a year and liked them so much I bought the bob dylan glasses when they came back in stock. Shipping was super quick w USPS tracking. Sunglasses can be so expensive its nice to find some that are high quality without paying hundreds of dollars. Additionally these have an undeniable classic/traditional appeal, recommended for any stylish people who want to celebrates themselves a little bit evryday:)
April 7, 2026
Reply from Straight To Hell
Hi,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy your STH frames.
- Customer Service, Straight To Hell
Reply from Straight To Hell
Hari,
Thanks for being a Straight To Hell customer and for offering your feedback.
It's great to hear the ordering process was easy. Enjoy the STH!
- Customer Service, Straight To Hell
This is my third STH motto jacket
this is my third STH motto jacket. My favorite go-to is the green, also the silver and I just got the tan. It takes awhile to break in this stiff heavy leather, but when you do you'll love the jacket even more. I am 5'4" 135 pounds, and I have consistently bought the size 3X. I were a womens 10 in clothes, but no way would a size Large fit. I find these run very tight when zipped, and I like room for a sweater.
April 6, 2026
Reply from Straight To Hell
Dale,
Thanks for being a Straight To Hell customer and for offering your feedback.
Thanks for rocking STH! We agree, the Commando is the best once you break it in. Cheers!
- Customer Service, Straight To Hell
There was a mistake on the amount…
There was a mistake on the amount ordered and with an email it was quickly resolved! Style was exactly what I wanted ! I will be a customer again in the future
April 7, 2026
Reply from Straight To Hell
Philip,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm glad we could help! Enjoy the STH. See you soon!
- Customer Service, Straight To Hell
they did good to me thanks
April 9, 2026
Unprompted review
Reply from Straight To Hell
Amanda,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy the STH.
- Customer Service, Straight To Hell
Awesome customer service
I purchased some boots (which I love) in 2024 and had a question about them two years later. Gracie in the chat was super helpful and gave me the info I was looking for. Ready to buy some more boots this year because of her awesome customer service!
April 13, 2026
Unprompted review
Reply from Straight To Hell
Micky,
Thanks for being a Straight To Hell customer and for offering your feedback.
It was great to chat with you! More boots is always a great idea (especially metallic ones) . Thanks for rocking your STH on stage.
- Customer Service, Straight To Hell
I love the quality and quick shipping!
April 1, 2026
Reply from Straight To Hell
Robert,
Thanks for being a Straight To Hell customer and for offering your feedback.
It's great to hear that shipping was fast. Enjoy the Hawkins creepers!
- Customer Service, Straight To Hell
The shirt was too small
The shirt was too small, only available for exchange or credit, and they didn’t have the next size up. I’d been eyeing it for awhile, and decided to treat myself when it went on sale. I’ve found in the past when ordering from companies like this that the clothes are huge, so I went with my usual size and hoped for the best. Alas.
March 31, 2026
Reply from Straight To Hell
Courtney,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm sorry to hear you had trouble with sizing. You are correct, because this was a sale item it is available for exchange or store credit. Returns for exchange are always free.
We generally suggest clicking the grey “Sizing” tab on each item’s webpage. Here you’ll find a full size chart with chest specs which can usually help you pick your best size.
We are always here to help with any sizing or styling questions you may have. Feel free to reach out via email or DM, anytime!
-Customer Service, Straight To Hell
Reply from Straight To Hell
Sam,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm sorry to hear you were unhappy with your order. Feel free to reach out to us through email or DM so we can assist!
- Customer Service, Straight To Hell
Reply from Straight To Hell
Xander,
Thanks for being a Straight To Hell customer and for offering your feedback.
It's great to hear that shipping was fast. Enjoy the STH!
- Customer Service, Straight To Hell
I love this brand
I love this brand. It’s so challenging to find women’s button down shirts that actually fit. All these shirts are exceptionally comfortable and cute and cut for a woman’s curve.
March 31, 2026
Reply from Straight To Hell
Shannon,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm happy to hear it! Enjoy.
- Customer Service, Straight To Hell
This shirt was even better than I…
This shirt was even better than I hoped. Excellent quality and style!
March 31, 2026
Reply from Straight To Hell
Kelly,
Thanks for being a Straight To Hell customer and for offering your feedback.
We're happy to hear it. The Ripley is definitely one of our favorites!
- Customer Service, Straight To Hell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.